Customer Ratings & Reviews

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my pc got hacked. they fixed it within a day actually, the estimated time was 2-3 days but I got it back the next day. Everything was updated as well and it was running a lot smoother than before too.

I recommend the Best Buy total membership to anyone that purchases a lot of items at Best Buy. It is where are you? Free purchases on items that may break down in the near future.

So far its been the best service everyone involved was nice and gave personal advice on every product i was taking an intrest to

I brought in my laptop for repair and signed up for a membership. It practically paid for itself on that first visit. Since then I have received excellent phone support

Best Buy has saved so much money. Geek squad has bee fantastic. I do not blink An eye when I need electronics I go to Best Buy, I have always been treated very good. Great custumer service.

My membership has been a good investment for me. The combination of extended warranty coverage, exclusive member pricing, and 24/7 tech support makes it convenient and reliable for all my electronics needs. I especially appreciate the peace of mind that comes with protection against accidental damage and easy access to expert help whenever something goes wrong. The discounts and special offers also help offset the cost of the membership, making it a great value overall.

Per my Best Buy Total Membership I received assistance setting up my new laptop. In addition, because of the price match benefit, I received a refund of $350. More specifically, on Black Friday there was a price reduction for the laptop model I purchased on October 29th so I received a refund of $350 the difference between the amount I purchased the laptop for and the new price.

I used the geek squad 2 times once for a scam and once for a hack to my laptop. They worked on it thru the hook up on there system to mine. Very helpful.

The My Best Buy Total™ Yearly Membership, priced at $179.99 annually, offers an extensive suite of benefits tailored for tech enthusiasts. Members receive up to 24 months of product protection on most new Best Buy purchases, including AppleCare+ for eligible Apple products, ensuring peace of mind for your tech investments. Additionally, the membership includes 24/7 Geek Squad® tech support, providing expert assistance for all your devices, regardless of where they were purchased. Enjoy exclusive member prices, early access to sales, free 2-day shipping, and a 60-day return window on most products. This comprehensive package is ideal for frequent Best Buy shoppers seeking enhanced support and protection.

I always have a good experience when I go to Best Buy. I have nothing negative to complain about. They're always kind and nice. When I go in and ask for help

This service is absolutely worth it! I will use it till the day I die! I recommend all my friends and family get this! The only part I don't like is I wish T.V. installations were free or at least cheaper, I'm military, so I move every 3 years and I don't trust myself enough to re-mount my expensive/large OLED T.V. every 3 years

This membership is amazing. It is an additional price, but once you have it, it's so helpful and reassuring to know that you have systems to back you up if your device malfunctions or you just want some guidance. So far, I've utilized my membership advantages once when my laptop display was messed up, and it went so smoothly. I plan to use it again if I ever need to! Definitely recommend it to anyone considering getting it.

I love having the Geek Squad available every time I need help with my electronic devices. I'm pretty much computer iliterate and the Squad is always patient with me.

The Best Buy membership has been worth it. The benefits are useful, especially the added support, protection, and savings on services and products. It makes shopping more convenient and gives peace of mind knowing help is available when needed. Overall, it’s a solid membership and a good value.

So far the Best BuyTotal Rewards membership that I’m paying $180/yr for has been worth the money. Some of the return (of defective items) has not been as good as it was. I had to return a home theater receiver back and instead of exchanging it for the exact model, they gave me store credit and I had to repurchase it at a higher price.

I rarely if ever purchase or buy into such membership programs. But this membership has served its purposes and is worth the cost. I have gotten free delivery and installations time and time again, and free technical support. I have gotten discounts on items at the register due to my membership. Also, the membership adds an extra layer of consumer protection to purchased items.

Best Buy Geek Squad are very knowledgeable and reliable for any PC tech support needs. The crew was very friendly and helpful.

This membership is a must! The Geek Squad is always very helpful and gets our devices up and running every time we reach out!

It helps with when our computers have an issue like viruses, but when you have something wrong like a bad port, you would have to go tot he manufacturer instead of having them just replace or repair the computer themselves.