Customer Ratings & Reviews

This service is absolutely worth it! I will use it till the day I die! I recommend all my friends and family get this! The only part I don't like is I wish T.V. installations were free or at least cheaper, I'm military, so I move every 3 years and I don't trust myself enough to re-mount my expensive/large OLED T.V. every 3 years

I used the geek squad 2 times once for a scam and once for a hack to my laptop. They worked on it thru the hook up on there system to mine. Very helpful.

I always have a good experience when I go to Best Buy. I have nothing negative to complain about. They're always kind and nice. When I go in and ask for help

The Best Buy yearly total membership protects all of my electronic products I have purchased at Best Buy for many years also.

Overview of the Membership The My Best Buy Total™ membership is a yearly subscription service offered by Best Buy. It provides customers extended benefits for their purchases, including protection plans, exclusive discounts, and access to Geek Squad services. This membership is particularly beneficial for individuals who frequently purchase electronics or appliances and want peace of mind regarding repairs, replacements, and technical support. Key Benefits One of the standout features of this membership is its comprehensive coverage for electronics purchased during the active membership period. Instead of buying separate extended warranties for each item, members can enjoy blanket protection under one plan. This includes hassle-free repairs or replacements without additional costs. Additionally, members can access 24/7 tech support via live chat or phone through Geek Squad services. This plan can save significant money over time for families with multiple devices or households with expensive electronics. Members have reported that the plan “pays for itself” in cases where multiple repairs or installations are required. The convenience of having a single point of contact for all technical issues adds value to the membership. Is It Worth It? The My Best Buy Total™ membership is an excellent choice for those who regularly shop at Best Buy and prioritize protecting their investments in electronics and appliances.

I rarely if ever purchase or buy into such membership programs. But this membership has served its purposes and is worth the cost. I have gotten free delivery and installations time and time again, and free technical support. I have gotten discounts on items at the register due to my membership. Also, the membership adds an extra layer of consumer protection to purchased items.

So far the Best BuyTotal Rewards membership that I’m paying $180/yr for has been worth the money. Some of the return (of defective items) has not been as good as it was. I had to return a home theater receiver back and instead of exchanging it for the exact model, they gave me store credit and I had to repurchase it at a higher price.

The Best Buy membership has been worth it. The benefits are useful, especially the added support, protection, and savings on services and products. It makes shopping more convenient and gives peace of mind knowing help is available when needed. Overall, it’s a solid membership and a good value.

I love having the Geek Squad available every time I need help with my electronic devices. I'm pretty much computer iliterate and the Squad is always patient with me.

As a frequent shopper at Best Buy, I recently opted to invest in their Total Protection Plan, and I'm pleased to share my experience with it: Coverage: The Best Buy Total Protection Plan offers comprehensive coverage for a wide range of electronic devices, including laptops, smartphones, tablets, and more. What sets it apart is its all-encompassing protection against accidental damage, hardware failures, and even normal wear and tear. Knowing that my devices are safeguarded against unforeseen mishaps provides invaluable peace of mind. Convenience: One of the standout features of the Total Protection Plan is its hassle-free claims process. In the unfortunate event that my device requires repair or replacement, I can simply initiate a claim online or by phone, and Best Buy takes care of the rest. Whether it's a cracked screen, water damage, or a malfunctioning component, the process is streamlined and efficient. Quality of Service: I've been consistently impressed by the professionalism and expertise of the Best Buy service team. Every interaction, from filing a claim to receiving repaired or replaced devices, has been handled with care and attention to detail. The technicians are knowledgeable and responsive, ensuring that my devices are promptly restored to optimal condition. Value: While the Total Protection Plan requires an initial investment, I believe it offers excellent value for the coverage and peace of mind it provides. Considering the high cost of electronic devices and the potential expenses associated with repairs or replacements, the plan more than pays for itself in the long run. Plus, the added convenience of not having to worry about out-of-pocket expenses for unexpected repairs is priceless. Overall, I wholeheartedly recommend the Best Buy Total Protection Plan to anyone looking to safeguard their electronic investments. With its comprehensive coverage, convenient claims process, quality service, and excellent value, it's a smart choice for protecting your valuable devices and ensuring worry-free usage for years to come.

My Best Buy Total provides excellent all-in-one protection and support. The included warranties, Geek Squad services, and added perks simplify ownership of electronics. It’s especially valuable for households with multiple devices. A convenient, cost-effective solution for long-term tech care.

I’ve truly enjoyed my Best Buy membership and the value it brings. From exclusive member pricing to faster delivery options and special promotions, it’s been worth it. The added perks, like extended return windows and access to tech support, make shopping so much easier and give me peace of mind with my purchases. The customer service has been friendly and helpful, whether I’m shopping in-store or online. I also appreciate the convenience of earning rewards points with every purchase, which I can redeem on future buys. Overall, my membership has saved me both money and time, and I would definitely recommend it to anyone who shops for electronics or appliances regularly.

It helps with when our computers have an issue like viruses, but when you have something wrong like a bad port, you would have to go tot he manufacturer instead of having them just replace or repair the computer themselves.

Haven't had to use it so far, but the guy in the shop told me that even if you cancel the subscription before year two, the two year coverage on all my stuff still stands, and if that's accurate, that's a great value.

Purchased a Microsoft Surface laptop at the beginning of the month as i began college onlime. So far its been treating me well, good battery life and the size makes it great si i can bring wverywehrwre qith me and work on stuff.

I deducted a star because I don’t always utilize it within the yearly membership period. However, I’ve never had a problem when I do use it.

When technical issues arise, Best Buy always comes through with help, products, or answers. And I like the discount on products—that’s a big help. My membership renews every year and for me it’s an investment in our electronics and in my peace of mind.

While I didn't initially sign up for Total, it's a reality that technology break and needs repair. This can be an expensive consequence, and it is fortunate to have a membership that covers these costs. I ended up spending hundreds less than I would have otherwise just by signing up! The service was great, the Geek Squad was helpful, and my laptop is working better than ever! While I haven't yet had a chance to sample all the membership perks yet, I still recommend this service to anyone who has electronics they need to keep in working order.

Very great service everytime I’ve used my member ship and always good to have the security tha my devices are taken care of

The service is excellent, and having the membership makes everything much easier. The extended return window up to 60 days and the included AppleCare really make a difference. I’m genuinely satisfied and highly recommend it. I used to buy Apple products directly from Apple, but now I don’t see the point anymore. Just a tip.