Customer Ratings & Reviews
- SKU:
- 5791900
Customer reviews
Rating 4.3 out of 5 stars with 3215 reviews
(3,215 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the Best Buy Totaltech™ Yearly Subscription for its value, Geek Squad support, and the peace of mind it provides. They appreciate the free installation and setup services, as well as the protection and discounts offered. However, some customers express concerns about long wait times, the subscription's cost, limited coverage, and the fact that the warranty ends with the membership.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Installation
Rated 4 out of 5 stars
Worth the Cost if going to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only have used it for delivery and installs which was worth it
I would recommend this to a friend - Pros mentioned:Installation
Rated 5 out of 5 stars
Great stuff
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was really a "best buy". I made my money back within a couple weeks, saving on an installation of a new washing machine.
I would recommend this to a friend - Pros mentioned:Value
Rated 5 out of 5 stars
I'll always use "TotalTech"!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys were great and very efficient and the value for totaltech pays itself. I'd recommend to anyone. Thank You, Richard
I would recommend this to a friend - Pros mentioned:Service
Rated 5 out of 5 stars
Laurel Md management is great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I stared with total tech, non t good but once the 2 store managers got involved it was such good customer service experience.
I would recommend this to a friend - Pros mentioned:Installation
Rated 5 out of 5 stars
Prompt, quick service installing fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tech guy came in on time and installed my brand new 2 door fridge. He was prompt, quick, professional, and very helpful.
I would recommend this to a friend - Pros mentioned:Tech support
Rated 4 out of 5 stars
Good service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good to have tech support for product like 75” tv to mount
I would recommend this to a friend - Pros mentioned:Value
Rated 5 out of 5 stars
Totaltech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Membership is a good value. Had to have a new hard drive installed and they did it with just the cost of the hard drive.
I would recommend this to a friend - Pros mentioned:Tech support
Rated 5 out of 5 stars
Best Buy totaltech service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The more I use the service the more I am glad I purchased it. The techs are very knowledgeable and very easy to work with
I would recommend this to a friend - Pros mentioned:Installation
Rated 5 out of 5 stars
Total tech membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership allows me to save money on new purchases including installation which is free if purchased from Best Buy.
I would recommend this to a friend - Pros mentioned:Installation
Rated 5 out of 5 stars
ms.catapano
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.instalation was great. paul was tidy and cleaned up after he was done he showed up on time and finished in a timely manner.
I would recommend this to a friend Rated 4 out of 5 stars
Very Satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the totaltech membership on the recommendation of family, with no regrets. Thus far, I have used it to set up a new computer, save hundreds on the delivery, set-up, and disposal of appliances, and schedule a home visit to set up more devices to work with my all-in-one PC. Will definitely renew my membership.
I would recommend this to a friend- Pros mentioned:Value
Rated 5 out of 5 stars
Geek Squaf
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This membership is a good value! I love having the help there along with the protection of my products there when I need it.
I would recommend this to a friend Rated 5 out of 5 stars
Best Buy Customer for Life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Above and beyond! Had purchased a full set of appliances from Home Depot and had been jacked around with delivery dates for two months. Stopped in Best Buy Destin. Ana took care of me- finding in first choice items instead of the items I had settled for with Home Depot. Refrigerator, Stove, Washer and Dryer delivered AND installed just the next week. Dishwasher coming soon. Service above and beyond. Grateful Best Buy customer for life. (still waiting for refunds from Home Depot. :( )
I would recommend this to a friend- Pros mentioned:Tech support
Rated 4 out of 5 stars
Best support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awsome support team always in top of things and very helpful
I would recommend this to a friend - Pros mentioned:Value
Rated 5 out of 5 stars
Things are so much easier.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My membership has been an absolutely blessing. I have saved a lot of money. Good value for the money.
I would recommend this to a friend Rated 4 out of 5 stars
Great Overall Service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think their employees are good people (Geek Squad, not third party.) and so far I haven't had any problems with my camera installation apart from the app not working but that's the manufacturer's fault. I plan to build a gaming pc so hopefully Best Buy can help me out.
I would recommend this to a friend- Pros mentioned:Installation
Rated 5 out of 5 stars
Fantastic service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad were excellent! They knew how to install my new printer even when a few problems occurred! Excellent team!!
I would recommend this to a friend - Pros mentioned:Tech support
Rated 5 out of 5 stars
Excellent Geek Squad Support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the unlimited geek 24 hour support! Going to college you need exceptional support and they have been wonderfu!
I would recommend this to a friend - Pros mentioned:Value
Rated 5 out of 5 stars
Don't leave without it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The value and support are a no brainer with this. It covers everything you have and need!
I would recommend this to a friend - Pros mentioned:Service
Rated 4 out of 5 stars
total Tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent service, excellent product, very knowledgable
I would recommend this to a friend