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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 3215 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers praise the Best Buy Totaltech™ Yearly Subscription for its value, Geek Squad support, and the peace of mind it provides. They appreciate the free installation and setup services, as well as the protection and discounts offered. However, some customers express concerns about long wait times, the subscription's cost, limited coverage, and the fact that the warranty ends with the membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 3,215 reviews
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    ❤️ our membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Value; worth it! We were given this option by a Best Buy Associate and appreciate his guidance!

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    TotalTech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is an excellent value. Everyone needs this.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    totaltech services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    over a years time great price for handling computer and entertainment equipment issues.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    would not live without the geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    you can't beat the geek squad. they are knowledgeable, cost is fabulous and great service

    I would recommend this to a friend
  • Pros mentioned:
    Tech support

    Rated 5 out of 5 stars

    Recommend but too expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not renew my membership. It is far too expensive. I did have it for a year and it was very handy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Won't ever be without it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the price and piece of mind to know they're there when you need them!

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Love the membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Membership is well worth the cost. It pretty much pays for itself if you purchase anything from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeksquad total tech membership is geeat’

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The membership is awesome! I have used it several times and it has been so helpful. I would recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good job on TV wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far only used to install wall tv mount. They did great job and were careful to clean up when finished.

    I would recommend this to a friend
  • Pros mentioned:
    Tech support

    Rated 5 out of 5 stars

    Become a member

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love being member. You get all kind of perks. Support, access to sales, friendly emails and more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is awesome and really worth it. I would definitely recommend if u are not a handy person

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Total Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Totaltech. Needed this right off the bat. Professional, quick, and efficient service

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Excellent Value!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership has been amazing for us!!! They've been extremely helpful and it's an Excellent value!!!

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Best protection for your purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always the best value when it comes to protecting your purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great support!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team is always so knowledgeable and helpful. Appreciate their support in areas I have no experience!

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Added Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This package is so worth the investment - covers multiple products for one price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We have enjoyed our Total Tech membership.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have enjoyed our Total Tech membership and will renew when the current membership is up.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    DRW Totaltech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this membership is a great value in terms of customer service and assistance, etc.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    totaltech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having the total tech because I can get service anytime and in a timely manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love our membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everthing is good about this membership! Easy to deal with. Geek squad was excellent and knowledgeable.

    No, I would not recommend this to a friend