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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 3215 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers praise the Best Buy Totaltech™ Yearly Subscription for its value, Geek Squad support, and the peace of mind it provides. They appreciate the free installation and setup services, as well as the protection and discounts offered. However, some customers express concerns about long wait times, the subscription's cost, limited coverage, and the fact that the warranty ends with the membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 3,215 reviews
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    I love my membership, total piece of mind <3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the price and all that it has to offer, PLUS it covers all my devices.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Total tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm sold on total tech, if you buy electronics or high price items you need total tech!

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Used Total Tech support to have a printer check up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good value for the money to have support on all of our devices.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    We love our membership!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is a real good value. We use it all the time and I would recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total tech!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am hopeful this membership has its advantages that will be helpful in the best future.

    I would recommend this to a friend
  • Pros mentioned:
    Tech support

    Rated 5 out of 5 stars

    Happy customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great when you make a big purchase. The support is great and you really need it

    I would recommend this to a friend
  • Pros mentioned:
    Tech support

    Rated 5 out of 5 stars

    Good support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They've helped me with a couple of computers. Very friendly, knowledgeable people.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Five star review his based on not needing to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never had to use this, so My Five star review his based on not needing to use it.

    I would recommend this to a friend
  • Pros mentioned:
    Tech support

    Rated 5 out of 5 stars

    Will call them anytime

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and very competent team of techies helped and answered all of my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Tech support

    Rated 5 out of 5 stars

    Trial and tribulations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's hard to teach a senior high-tech electronics but the geek squad is doing a good job

    I would recommend this to a friend
  • Pros mentioned:
    Tech support

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great in helping us set up new router and explaining everything. It has paid for itself.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Relay on expertise for printer and computer needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and added protection safety net. Wish I could find the Brother printer ink

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value and membership prices. I save a bundle if I have tech issues or or problems.

    I would recommend this to a friend
  • Pros mentioned:
    Tech support

    Rated 5 out of 5 stars

    Worry free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the peace of mind knowing I have the totaltech team supporting all my tech needs.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Total Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very valuable membership that has paid for itself multiple times over.

    I would recommend this to a friend
  • Pros mentioned:
    Tech support

    Rated 5 out of 5 stars

    Love the Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Real value with unlimited technical support and purchase guarantee on all my devices.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value & Geek squad is very helpful when we encounter an electronical problem.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Love our Total Tech!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our total tech. Makes life so much easier with installations, deliveries, etc.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    great bargain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not only am I getting added protection but I get discounts. great plan

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Highly Recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth it. Highly recommend. Have not had an issue they couldnt help resolve yet!

    I would recommend this to a friend