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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 3215 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers praise the Best Buy Totaltech™ Yearly Subscription for its value, Geek Squad support, and the peace of mind it provides. They appreciate the free installation and setup services, as well as the protection and discounts offered. However, some customers express concerns about long wait times, the subscription's cost, limited coverage, and the fact that the warranty ends with the membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 3,215 reviews
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Very Knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a purchase that everyone can enjoy. It's paid for itself in just 1 week.

    I would recommend this to a friend
  • Pros mentioned:
    Tech support

    Rated 5 out of 5 stars

    Total Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great total tech support. If you don’t have it get it.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Best Buy Total Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Total Tech has been well worth the price to cover all my equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Tech support

    Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They get things resolved in great time. Very informative to customer. Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Love the membership. Definitely worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you buy this its worth it if you have multiple devices from best buy. And why not

    I would recommend this to a friend
  • Pros mentioned:
    Tech support

    Rated 5 out of 5 stars

    So helpful to have.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great support when you need it. Geek squad are always so helpful

    I would recommend this to a friend
  • Pros mentioned:
    Tech support

    Rated 5 out of 5 stars

    Used this a few times

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This helps a lot if you have purchased items form Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Total Tech Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great price at the time I purchased the membership.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Destiny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All around great service , very accommodating with my work schedule truly thankful .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Less stress to have someone else set up new printe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad to have someone set up my printer. They helped me learn how to use it too!!

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Members only jackets

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cost of membership is worth the service and more than I have gotten so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were terrific, very knowledgeable and helpful. Would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Total tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love total tech for all my products. Has com in handy several times already.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the protection and security.. much needed and from all in 2 place

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    The best deal out!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best deal out! Great deals, great service! Definitely will recommend to anyone!

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Good tech / service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was great and tech was timely, on time, professional and clean. Items work!

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Membership is great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will Nunnaly of geek squad did a great job explaining my problem and correcting it.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    DMB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Membership is a great value , had two tvs installed

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is good to have extra protection it's better to have it than not.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Total Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far my favorite thing i've purchased at Best Buy

    I would recommend this to a friend