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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 3215 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers praise the Best Buy Totaltech™ Yearly Subscription for its value, Geek Squad support, and the peace of mind it provides. They appreciate the free installation and setup services, as well as the protection and discounts offered. However, some customers express concerns about long wait times, the subscription's cost, limited coverage, and the fact that the warranty ends with the membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 3,215 reviews
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value! Wonderful service. Very competent techs came to our home

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    OK Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the features of this service and also that you get special pricing on some items sometimes. You still have to pay a fee every time there is a service call.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love TotalTech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership has already paid for itself and I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Tech support

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would knot want to be without this service. They fix everything.

    I would recommend this to a friend
  • Pros mentioned:
    Tech support

    Rated 5 out of 5 stars

    Total tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great techs have been sent for my home appliance issues.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Big Save

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the membership. Save you time and money. Cover you on all your tech needs

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Amazing!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This right here is everything I needed! Wouldn't trade it for the world.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    You need this membership!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is a great value and will save you money in a variety of ways.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always my problem was resolved. Easy to schedule an appointment. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my membership with Totaltech.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Membership is great! I would recommend this to any one who buys from Best Buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fair value with certain perks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is certain value with the membership. I like that delivery costs are drastically reduced. For me the totaltech is nice to have as a backup. Bottom line; if you need a fair amount of tech help, or are planning to upgrade many appliances; this is a no brainer.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Awesome Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The membership is really worthy it. Provide allot of savings

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use it all the time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Renewed. Originally bought to save on install price on new kitchen appliances. But now save on new purchases and assistance with your new tech products like computer setup for new machines and protection programs for new computer purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Radarr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hesitant about signing up fot tech squad..its an must have for a piece of mind

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Total Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service - quick turn around and also many available times for assistance

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    We love this membership and use it all the time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is real value. Great to have. I do not regret this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    A good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is a great value for those who are not tech savvy.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    1st time I used it for Home call, used in store 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is very helpful, tech came and done work in a timely fashion.

    I would recommend this to a friend
  • Pros mentioned:
    Tech support

    Rated 5 out of 5 stars

    No worries knowing I have this service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the total support on all of my computers. Have used them for sevearl years

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went smoothly with the installation. I’m enjoying my new dishwasher.

    I would recommend this to a friend