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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 3215 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers praise the Best Buy Totaltech™ Yearly Subscription for its value, Geek Squad support, and the peace of mind it provides. They appreciate the free installation and setup services, as well as the protection and discounts offered. However, some customers express concerns about long wait times, the subscription's cost, limited coverage, and the fact that the warranty ends with the membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 3,215 reviews
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Big Save

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the membership. Save you time and money. Cover you on all your tech needs

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Total

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Woth it of you use the services they have to offer.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great membership for the value. Can be use with all electronics

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    You need this membership!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is a great value and will save you money in a variety of ways.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Amazing!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This right here is everything I needed! Wouldn't trade it for the world.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fair value with certain perks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is certain value with the membership. I like that delivery costs are drastically reduced. For me the totaltech is nice to have as a backup. Bottom line; if you need a fair amount of tech help, or are planning to upgrade many appliances; this is a no brainer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my membership with Totaltech.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Membership is great! I would recommend this to any one who buys from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always my problem was resolved. Easy to schedule an appointment. Thank you

    I would recommend this to a friend
  • Pros mentioned:
    Tech support

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would knot want to be without this service. They fix everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Radarr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hesitant about signing up fot tech squad..its an must have for a piece of mind

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Total Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service - quick turn around and also many available times for assistance

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    We love this membership and use it all the time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is real value. Great to have. I do not regret this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love TotalTech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership has already paid for itself and I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Tech support

    Rated 5 out of 5 stars

    No worries knowing I have this service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the total support on all of my computers. Have used them for sevearl years

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    1st time I used it for Home call, used in store 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is very helpful, tech came and done work in a timely fashion.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went smoothly with the installation. I’m enjoying my new dishwasher.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    We are glad we bought a membership!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price. Gives me peace of mind if something goes wrong with any item I buy.

    I would recommend this to a friend
  • Pros mentioned:
    Tech support

    Rated 5 out of 5 stars

    Good to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My membership tech teams give me peace of mine to get help whenever I need help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Total Tech!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a member for a couple of years now and it's been worth every dollar. I've brought my laptop, my wife's laptop snd my daughter's as well for regularly maintenance. I also just added my new appliances. With technology changing every day I highly recommend the Total Tech membership as the Geek squad is up to date with whatever issues that may come up. I am a member for life.

    I would recommend this to a friend
  • Pros mentioned:
    Tech support

    Rated 5 out of 5 stars

    Total tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great techs have been sent for my home appliance issues.

    I would recommend this to a friend