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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 3215 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers praise the Best Buy Totaltech™ Yearly Subscription for its value, Geek Squad support, and the peace of mind it provides. They appreciate the free installation and setup services, as well as the protection and discounts offered. However, some customers express concerns about long wait times, the subscription's cost, limited coverage, and the fact that the warranty ends with the membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 3,215 reviews
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Loved

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service on time very professional and quick instalaciones

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    We love our membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is a great value. I will be using their services shortly.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Worth the Cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership had value and allowed me to save money on appliances.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    We love having total tech.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn't be w/o this. It is so worth it. Have always had it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the support i have received from the Geek Squad team is OUTSTANDING. I have needed support through this year & every time the team members have provided the support i needed. one time i was concerned with a possible malware problem that was completely resolved very quickly. I had no residual problems i am very happy with the Geek Squad support.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Total Tech Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great value for the cost. The techs are so knowledgeable and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Geek squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This plan is worth every penny! It has paid for itself many times over!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great membership to have. I had a problem with me computer.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Value for this price as others charge so much just for one install

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    I made a grest investment.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the money. They responded quick and solved the issue i was havin

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad they know what they are doing and the plan covers more stuff

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Totaltech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this product it gives excellent protection

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Total Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total Tech is a great value if you frequently shop at Bestbuy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I did it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was so good to have a reliable person, knowledgeable, and get the job done.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    JoshK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value because of recurring needs to upgrade and maintain my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A BEST BUY BEST!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST PURCHASE I HAVE MADE at Best Buy Throughout my extensive shopping over the years with BEST BUY! If it wasn’t for the staff, specifically the manager JESSICA, I never would have made the purchase! I am grateful for her advice because it has not only saved me money, provided extensive services, discounts, but it is paid for itself multiple times over! HIGHLY SUGGEST!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great membership, discounts, easy install, protection.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Enjoy the peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service is great, and I enjoy the peace of mind having this provides.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    We love ou membership and use it frequently.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is a great value. Love the peace of mind it brings.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    We love the membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value, professional and courteous. Very happy to have this treasure.

    I would recommend this to a friend