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Customer reviews

Rating 4.3 out of 5 stars with 3215 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers praise the Best Buy Totaltech™ Yearly Subscription for its value, Geek Squad support, and the peace of mind it provides. They appreciate the free installation and setup services, as well as the protection and discounts offered. However, some customers express concerns about long wait times, the subscription's cost, limited coverage, and the fact that the warranty ends with the membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 3,215 reviews
  • Rated 5 out of 5 stars

    No-brainer for anyone who has anything electronic!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had someone remote into 2 of my home PCs in the last month. Hours spent, but everything was covered under the plan. Also, buying an appliance and having it delivered? Install and take-away fees are much reduced for Totaltech members. It pays for itself over and over again.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Have used several times - Well worth the price pai

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is a no brainer - it has more than paid for itself,

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is worth every penny spent. Would recommend to all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Useful if needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't use much but nice to have when needed for whatever issue

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    membership Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is real good value. Geek Squad support

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value if you buy a lot from them on a reg basis.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    i use it all the time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is of great value and in the end it pays for itself

    I would recommend this to a friend
  • Pros mentioned:
    Tech support

    Rated 5 out of 5 stars

    geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love all the perks and support you receive with this membership !!!

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Very useful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were able to have a discounted service using the new membership/

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Good costumer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and great costumer treatment. always on time helping.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Love our membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value and great service. Would recommend to family and friends

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Great Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time joining the Totaltech Membership and I am glad I did.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is definitely worth the money, it’s already paid for itself

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally worth it- with this protection all my devises are covered.

    I would recommend this to a friend
  • Pros mentioned:
    Tech support

    Rated 5 out of 5 stars

    I like it!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership has a good value, unlimited support, I am happy

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Totaltech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totaltech is very helpful. It's worth the price you pay.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    need answer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received a change in geek squad price. I wrote and asked what was the old price comparedf to new price. I never got an answer. I need to know what was going on. Thank you, Don Alexander

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Love membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The membership is a real value and i would recommend it to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership has been great. Purchased it several years ago.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Love the protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get a lot for the price Love the free installation and setup

    I would recommend this to a friend