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Customer reviews

Rating 4.3 out of 5 stars with 3215 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers praise the Best Buy Totaltech™ Yearly Subscription for its value, Geek Squad support, and the peace of mind it provides. They appreciate the free installation and setup services, as well as the protection and discounts offered. However, some customers express concerns about long wait times, the subscription's cost, limited coverage, and the fact that the warranty ends with the membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 3,215 reviews
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    We love our membership always pays off

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints efficient service. The staff is well trained.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    My account

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Company to purchase my electronic needs and protection

    I would recommend this to a friend
  • Pros mentioned:
    Tech support

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of help when I needed it, took care of my issue quickly

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Prompt personable professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service is Prompt personable professional… Thoroughly enjoy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total tech has been super easy to use and convenient

    I would recommend this to a friend
  • Pros mentioned:
    Tech support

    Rated 5 out of 5 stars

    happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything that I expected and am pleased with support

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent membership subscription for someone to buy.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    I love my membership and use it all the time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this membership, it’s a real value also the price.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    GeekSquad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and value. I do recommend this service.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Value for money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very valuable membership! Worth the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is a great value and readily available.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I know where they are and who they are at any time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price may be a bit high - or is it? If you divide it between the 12 months /weeks and days - you are getting a bargain especially if you work in your office everyday like I do. I rely on having functioning computer and internet services that are without interruptions. When and if I have anything, I know where to go.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Worth Every Penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad TotalTech is incredible worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the extra protection and having on all my devices.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always enjoy having protection on products that I purchase

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    great item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a must buy for added protection to my laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lot of services and value for the money. I am really happy.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always use to protect all of my purchases at Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value. Good service. Friendly employees. Convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Tech support

    Rated 5 out of 5 stars

    Great membership!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad support is excellent. Worth the membership fee!

    I would recommend this to a friend