Customer Ratings & Reviews
- SKU:
- 5791900
Customer reviews
Rating 4.3 out of 5 stars with 3215 reviews
(3,215 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the Best Buy Totaltech™ Yearly Subscription for its value, Geek Squad support, and the peace of mind it provides. They appreciate the free installation and setup services, as well as the protection and discounts offered. However, some customers express concerns about long wait times, the subscription's cost, limited coverage, and the fact that the warranty ends with the membership.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Value
Rated 5 out of 5 stars
Use it all the time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good value on membership, do get it, amazing bundle
I would recommend this to a friend - Pros mentioned:Installation
Rated 5 out of 5 stars
Smart Home Connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Professional installation with no issues. Thank you
I would recommend this to a friend Rated 5 out of 5 stars
See above.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech visiting was very professional & knowlegeable.
I would recommend this to a friend- Pros mentioned:Service
Rated 5 out of 5 stars
Janice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Professional, Knowledgeable & Speedy & Personable.
I would recommend this to a friend - Pros mentioned:Service
Rated 5 out of 5 stars
Can't beat the Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like Amazon Prime but with actual customer service
I would recommend this to a friend - Pros mentioned:Value
Rated 5 out of 5 stars
look forward to continued good service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great value for coverage on our devices.
I would recommend this to a friend - Pros mentioned:Value
Rated 5 out of 5 stars
Great Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great value excellent delivery and set up Service.
I would recommend this to a friend - Pros mentioned:Service
Rated 5 out of 5 stars
montauk house
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.geek squad service was good, Tech was very through
I would recommend this to a friend - Pros mentioned:Value
Rated 5 out of 5 stars
Membership will take care of us throughout the yea
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the support we get on all devices.
I would recommend this to a friend - Pros mentioned:Service
Rated 5 out of 5 stars
Great Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service prompt, great and friendly technicians
I would recommend this to a friend Rated 5 out of 5 stars
Total tech membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this membership it has saved me so much money
I would recommend this to a friend- Pros mentioned:Service
Rated 5 out of 5 stars
Iove the membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.geek squad great service, friendly, and competent.
I would recommend this to a friend - Pros mentioned:Service
Rated 5 out of 5 stars
Great Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and resolve issues when necessary...
I would recommend this to a friend - Pros mentioned:Value
Rated 5 out of 5 stars
We love our memberships
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great membership and a value for each card holder.
I would recommend this to a friend Rated 5 out of 5 stars
Nice plan, good value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the plan. I think it's worth the money to not have to struggle with assembly and the frustration unless you enjoy reading "universal" instructions with no words all the time. Let the pros who've assembled the same stuff many times do it rather than trying to figure it out.
I would recommend this to a friendRated 5 out of 5 stars
TotalTech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not be HAPPIER with this service! The team is very knowlegable and always happy to help me with my issues. I have contacted them many, many times and they are always ready and available to assist. I certainly WOULD RECOMMEND this membership service to anyone!!
I would recommend this to a friendRated 5 out of 5 stars
Totally worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best money I have ever spent. You get automatic warranties for every purchase made under your account. Along with free shipping and free installation. I will be buying all my products from bestbuy solely becuase of this membership.
I would recommend this to a friendRated 5 out of 5 stars
As a Senior, this membership PRICE is a BARGAIN!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very valuable, much-used (nationally and locally.) Thankful it takes so much stress off my shoulders! Happy with a top team that serves my every need! For this '20-'21 year of membership (before all the inflation hit!), the price has been perfect! I hope it will remain at this price when I go to renew.
I would recommend this to a friendRated 5 out of 5 stars
Only 2 out of 3 items I bought from BB work.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All...All of the People at Best Buy do everything they can to help. In the last 3 months I have bought a TV, a Computer and a cellphone. The people who helped with the TV and Computer were spectacular. However, I am having a problem getting the CELL phone to work Can Best Buy help me wit the cell phone to work?
No, I would not recommend this to a friendRated 3 out of 5 stars
Didn’t work out too well for us, but good plan:-)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Probably not so worth it for us, but probably good value for others. Had it for 2 yrs now, $400. Not really gained too much for it. I just bought a new Mac Book Pro, and BB matched the price for $100 off as Amazon were offering lower price ( so now $1100), but then said I couldn’t use the $50 credit for having Total Tech membership, and didn’t get free 2 day shipping either:-(. Didn’t make too much sense to me really. It doesn’t say anywhere that this membership bonus only works if you pay BB’s higher price!
I would recommend this to a friendBrand response from Social Media Expert
Posted .Sometimes getting the best deal can be difficult as price matching would be complicated as you would get the best deal without doing what is called Double Dipping. You do receive free AppleCare+ for up to two years while you have our Total Tech Membership that isn't offered by Amazon and if you have other questions or concerns please contact us through our many options for support under your Total Tech membership like the online chat, calling in by phone at (888) 237-8289 and Social Media Facebook/Instagram Best Buy Support or Twitter @BestBuySupport