Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 3215 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers praise the Best Buy Totaltech™ Yearly Subscription for its value, Geek Squad support, and the peace of mind it provides. They appreciate the free installation and setup services, as well as the protection and discounts offered. However, some customers express concerns about long wait times, the subscription's cost, limited coverage, and the fact that the warranty ends with the membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 90 Showing 1,781-1,800 of 3,215 reviews
  • Rated 5 out of 5 stars

    BB is the only place we like to take 'broken' tech

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BB is the only place we like to buy our Software & TECH. They have a large selection, great prices, and they are always knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BestBuy has been there when we needed help with the purchase & installation of our new GE induction stove top

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love to us it all the time

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The total tech is really worth the money and I love the member price they have and exclusive deal to the members

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the cost!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is a real value because it also gives you discounts on other large purchases and offers other benefits. It was worth the cost!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totaltech saves time and money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totaltech will help you use your existing and new devices without any issues because they will help you solve your problems whenever they come up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clearly beneficial

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The membership has given me discounts and I have the assurances of tech help and warranties, so the benefits are very clear to me. Two thumbs up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Puts me at ease knowing their there.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m glad to know this tech team is there for me because I’m not really tech oriented but I need these machines to stay updated .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Where’s the credit card

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It comes in handy but I thought I was supposed to get a credit card with this

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the option

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like having the option for this. I haven't used it yet though

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totaltec

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value and knowledgeable help. Highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great to renew totaltech membership

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is always a plus. The reduced cost of services is needed in my household. And the provided services are always done in the highest regard

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good price...I've been a member for 5 years.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totaltech provides computer backup and, something I just found out when our dryer stopped working, low cost appliance repair calls. Great deal!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mental security and the wonderful concept of never worrying about losing your data and using a scan disk and peopjj km e who have your back

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total tech

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The membership is a decent value for the coverages and discounts you get as a member. They remind you when renewal time is.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad should service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this membership is ok. It’s perks can be very useful if only Geek Squad employees would perform the work! I have unfortunately had to deal with 3rd party vendors and they didn’t have the full dedication to perform a great job!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    BEWARE

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a membership that the company propagates year after year with verification of whether the customer still desires it. Mine was recently charged to my credit card without new authorization.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    iMac/ipad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When u buy a product please get this because if anything hose wrong with your product they will come to fix it at your home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love the membership

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use the membership for everything it allows me to. Trouble shooting, hooking everything up so I know it’s done right and good discount prices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love the membership and we do use it if needed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad are a Great Team and love their work and their friendly kindness. They are very professional and take good care of their customers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    totaltech

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't realize i had this? The person working the last time I was in the store tried to sell it to . I already have it apparently

    No, I would not recommend this to a friend