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Customer reviews

Rating 4.3 out of 5 stars with 3215 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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83%would recommend to a friend

Customers are saying

Customers praise the Best Buy Totaltech™ Yearly Subscription for its value, Geek Squad support, and the peace of mind it provides. They appreciate the free installation and setup services, as well as the protection and discounts offered. However, some customers express concerns about long wait times, the subscription's cost, limited coverage, and the fact that the warranty ends with the membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 3,215 reviews
  • Rated 5 out of 5 stars

    Total Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is worth every cent it costs. It covers assembly, repair, computer support, a discount on in home computer repair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service is on point. The discounts are priceless. Worth purchasing if you shop a lot at Best Buy. Just buy it to save on warranties.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick repair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second year with this membership and it is awesome get your devices repair immediately at the store ir by phone excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everyone should have this membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs with Best Buy are really great. They explain everything very well, always make sure everything is working and pleasure to deal with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve used the plan for technical help as well as product installation. The technicians were always knowledgeable and very helpful & patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love our membership!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The membership has saved me on computer repairs tb and sound system installation. Worth its weight in gold. Geek squad are great to work with!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    BB Consumer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased with a washing machine from BB. Washing machine never came and BB wouldn’t refund the membership purchase price. Don’t get fooled with this one

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have this available. They were able to look at the desktop computer that I've had for a while and install new parts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Memberships

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really have utilized this and especially the Geek Squad. I would say I get my monies worth each year.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the benefits of this membership. The service we get is really good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing bundle definitely recommended by me for any product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A valuable membership to have.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is a real value. Gives me peace of mind in case something should go wrong with a product; which nothing has!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love the membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is an excellent value. The member prices are a great incentive plus Geek Squad. I love that all my purchases have protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not know I had this until I found out I got 25 points for doing reviews. Now I know I have it I feel much better about my purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had Total Tech Support at our home and over the phone. The staff have always been helpful and provided the services we requested.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A little to expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer maintenance is good. Sales for members are just ok.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    We love this option and use it all the time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great option for people lack skills to fix and or install stuff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and professional. They explained everything I needed to know about the features of my TV and made suggestions when I asked for them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A no Brainer! Excellent coverage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't think twice on this. We've used this many times for many devices in our household. Worth every penny! Will definitely renew.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Money saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a steal with all the benefits you get. however if you dont plan on using it dont just waste your money. its a great investment for me

    I would recommend this to a friend