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Customer reviews

Rating 4.3 out of 5 stars with 3215 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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83%would recommend to a friend

Customers are saying

Customers praise the Best Buy Totaltech™ Yearly Subscription for its value, Geek Squad support, and the peace of mind it provides. They appreciate the free installation and setup services, as well as the protection and discounts offered. However, some customers express concerns about long wait times, the subscription's cost, limited coverage, and the fact that the warranty ends with the membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 3,215 reviews
  • Rated 5 out of 5 stars

    Happy with Membership - use sporatically

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great deal. I have been happy with the ability to bring in multiple devices that are older and get fixes/advice/recommendations.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    DWT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total Tec is great especially for non technical savvy senior citizens.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mark was very professional and helpful in the installation of my newly purchased wifi thermostat. He went above and beyond in assisting me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek Squad are very helpful and know how to help you with your problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totaltech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is one of the best I've purchased. Geek squad hands are typically very good at what they do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The total tech support team did a great job installing the TV. they were very helpful navigating the new TV remote and streaming stations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total tech support has been a total blessing! They’ve helped me with all of my issues with my computer they were very patient and helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    we like our membership for the peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is very valuable, having unlimited spport with Geek Squad and the protection plan for all my gussets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    we love are membership and it a lot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this membership is a real blessing. It really handy because we can always need help on setups and problems

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cancellation could be better.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can only speak to cancellation and not the actual services. Cancellation was a real pain and took a long time. I was hung up on and transferred a couple times. This part was frustrating, but once cancelled there were no issues.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Get the membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this all year. I renewed the next year. This pays for car audio installs and computer issues. That alone is worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership has so many excellent perks and the geek squad assistant always do a excellent fixing my computer issues remotely

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Totaltech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totaltech has been great. I like being able to just call up the totaltech for assistance with my various items covered by totaltech.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my membership.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot beat this membership. I have had my computer worked on and my refrigerator looked at with no cost to me besides my membership fee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely worth the price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership has been a real bargain. The ice maker on my refrigerator went out and it was fixed with no questions and no hidden fees.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this membership!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say? This membership is well worth the money! The perks are outstanding. I highly recommend this to one and all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A very convenient service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was to have an opportunity to use this service but all of a sudden the issue i was having on my printer got fixed by an angel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it for our family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only had to use it a couple of times but it did come in handy, having 2 boys that love electronics. I’ll probably purchase again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my membership it's very useful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The member Rewards becomes useful in your home. i have used it for various projects, i have been very pleased with the services provided

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice product keep all your electronics served and give you protection on any thing you purchase for two years.

    I would recommend this to a friend