Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 3215 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers praise the Best Buy Totaltech™ Yearly Subscription for its value, Geek Squad support, and the peace of mind it provides. They appreciate the free installation and setup services, as well as the protection and discounts offered. However, some customers express concerns about long wait times, the subscription's cost, limited coverage, and the fact that the warranty ends with the membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 3,215 reviews
  • Rated 5 out of 5 stars

    Total protect

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this! If i have any issues they take care if it. Up to 10 device is an awesome comfort. Auto renew is nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This membership is a great service.......

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is a good value. Whether mobile assistance or chat with operator, this is good protection to have.......

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Protection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you don't have TotalTech, get it. It's a huge benefit if you own or plan on purchasing products from BB.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Membership has its benefits!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is of great value! The Geek Squad is there when you have issues with your computer and technology concerns.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent choice for technology issues

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not think I wanted this at first, but have used it several times. Always reliable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for Computer Maintenance

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been able to maintain my computer for many years since I use this membership for quarterly tune-ups.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Why not

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why not, just in case i need it it'll be there....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looking forward to my next Best Buy purchase!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad support, free delivery, free installation.................what more could you ask for at a very reasonable price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    we love our membership and use when we need it.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciate then support from Geek Squad. As a matter of fact I would love to have an opportunity to work for this company.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its great to have if you expect to buy electronics and need help constantly or if you need something installed. Definitely not for a single item or an item of low value. Not worth the cost for one or two items. I would much rather pay for just each items extended warranty.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    happy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    stumbled on to this. now if I have a problem, I just take it in. I know they are going to be informative and honest.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TotalTech Membership

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great; saved me a lot. I found the home visit to help with PC issues invaluable, and another visit for my sound, system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Essential Service in digital age

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My annual membership includes all future purchases as well as Webroot subscription. I will renew membership every year

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Comprehensive plan... really great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    seems exepensive but pays for itself with cell phone damage coverage alone... check out all it does, its really a good deal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sometimes worth it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this b/c it was cheaper than paying $$ for each individual piece of car stereo equipment to be installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WORTH THE MONEY

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been pleased with the quality of the service I receive for being a Totaltech member. The discounts are also helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Best Buy Geeks

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoyed Chad and the other guy that came with him. They were very friendly and professional. They did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Guitar services

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is very valuable it serves a lot of purpose and I feel very safe knowing that I have this service behind me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my membership

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of all companies, Best Buy has the best benefits and care for their customers I have seen so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buys' Best Buy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best buys at Best Buy. I highly recommend TotalTech for your computer service needs.

    I would recommend this to a friend