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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 3215 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers praise the Best Buy Totaltech™ Yearly Subscription for its value, Geek Squad support, and the peace of mind it provides. They appreciate the free installation and setup services, as well as the protection and discounts offered. However, some customers express concerns about long wait times, the subscription's cost, limited coverage, and the fact that the warranty ends with the membership.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 3,215 reviews
  • Rated 4 out of 5 stars

    Review Tech service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service with computer and with installation of TV

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Possibly saves us some money. Convenient for our situation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a must get. You will not regret it. Worth the purchase. The perks it comes with are amazing. Get it, don’t wait!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total tech protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product this product is the most convenient for the money and help u save every time and I definitely recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of all companies, Best Buy has the best benefits and care for their customers I have seen so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its a good service just what i need

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having Peace of mind is always worth it. Anything happens or needed somethings to get it done i dont have to worry about.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely renewing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great! I offers many discounts and also Geek Squad privileges!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Use membership to solve technical problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service representative Bralee? Was exceptionally knowledgeable and went far above expectations to solve my Wi-Fi problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buys' Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best buys at Best Buy. I highly recommend TotalTech for your computer service needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You never think You need it until you do.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great insurance in case something go wrong. They sent an agent quickly to my house to solve a problem . I'm very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    General

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You fixed my printer problem to that I am truly great full. Being a college student I can’t be without a working printer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Costly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is actually too much to pay for. What you get is a lot of "we charge this amount" if they actually have to do something to your equipment. Not good!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Gives you peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gave me peace of mind when buying my system. Knowing I got the geek squad waiting to help with any issue is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Membership is security.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Membership is so comforting when you find one of your items needs repair whether it is small or major.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total joy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for everything. Geek Squad is excellent over the phone to help with computer problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really appreciate that this service exists. I really enjoy everything about the quality of the their production.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Care

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad we purchased the membership. Good product for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would you recommend this membership to a friends and family..............................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This program is very valuable for savings money on your total tech savings

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the amouny of electonics that i use on for work.

    I would recommend this to a friend