Customer Ratings & Reviews

The BISSELL Crosswave does an admirable job at being an all-in-one for vacuum and steam mop. However, it's not an all-the-time tool because of certain limitations which aren't a bad thing. [PROS] - Getting with started was easy. Once parts are assembled, manual is read, and solution prepped then you're ready to go. - Steam mopping works well and does a tremendous job with heavily soiled areas. - The suction power of the vacuum is strong and picks up many different things while in use. - The cleaning cycle has been very effective in keeping my hydrosteam from developing a horrible smell after cleaning. [CONS] - The vacuum portion works with area rugs, but not with carpets. This is kind of bummer given that you cannot get rid of your vacuum completely for that reason. - I wish it did contain a crevice tool or some sort of mechanism that allowed for more detailed cleaning. In conclusion, will I throw away my vacuum? Definitely not since I have carpet that isn't suitable for this appliance. Will I get rid of my steam mop? Not yet as I want to ensure the longevity of this product. Am I satisfied with it thus far? Greatly satisfied! It works well in a number of areas and especially with low to medium messes. I would highly recommend.

First it does a great job at cleaning and drying especially small carpets and bare floors…bare floors where it excels. Cost for supplies is let me be honest costly but I use solution of water with top job or Murphy oil and they work great. The cleaning of the brush and other parts is easy but tedious but significantly faster than my other full shampoo machines maybe due to the very hot solution. The cost the unit is pretty costly as well but for quick clean ups of small areas or lite cleaning, fantastic. The cord is pretty long as well so going from kitchen to the hall or another adjacent room is easy, no need to unplug and reply. Better than a full size shampooing vacuum and maneuvering is much easier on your back and wrist. The water is very hot and really lifts embedded dirt off bare floors but steam…not really. The solution floor residue is pretty non existent and floors really do feel fresh and tacky feel is not present. I think for the overall cost a good buy but get it on sale then a steal. Use less common cleaning solution ir just hot water and even more savings.

Instructions to assemble were easy to follow. Cleaning or versatile but simple. There are settings for hardwood floors and rugs, including steam and sanitize. The solutions that they give you are specific for pet messes but it contains a febreze sent to leave your floor smelling fresh. My favorite feature is the self-cleaning function. At first I thought the included base was a charging feature but after seeing that it is corded made me reevaluate it's purpose; pour some self clean solution in the base and press the self-clean button and watch it clean the brush of any hair or residue left over from the initial clean. My personal opinion about the tank is that it could have been bigger, but that probably would take away it's easy light handling. The vacuum itself is also a bit loud, louder than traditional stick vacuums, but that doesn't warrant a star off unless you are looking for that feature in a steam cleaner. It's definitely not in everyday use product, just for heavy cleaning in between daily cleanings.

recently purchased the Bissell CrossWave from Best Buy, and while I love the product, I had a few questions about its setup and use. I reached out to Best Buy’s customer service, and I was pleasantly surprised by how helpful they were. The representative was patient, knowledgeable, and took the time to walk me through the best way to use and maintain the CrossWave for optimal performance. The vacuum/mop itself is a game-changer for keeping my floors clean, and I appreciate that Best Buy’s team was available to assist me. Shipping was quick, and the in-store pickup option was super convenient. Let’s not forget if you’re a total tech member that you get two years of warranty and customer service for anything that you buy. You can’t beat that for 150 bucks a year well can’t if you shop at Best Buy as much as I do. It’s always five stars and I never have any issues with returning or getting something repaired not once

We bought this steamer as a replacement for another Bissell steamer that we can no longer get supplies for (SteamBoost, I believe it was called) We have so far mostly used in our bedroom in the basement, as we have two huskies there as well. Having rainy weather lately has allowed us to see how it really works. First off, make sure you sweep the floor. It doesn't have to be perfect, as there is a vacuum on this, but the waste container may not be able to handle alot, especially if you have dogs like we do. It has three different clean options, but I've really only used the steam option, although I used the standard clean as well once when I first used it. It seemed to do well, but the steam option I've used the most. We have peel and stick tile in the basement, and want to keep it as clean and sanitized as possible. It takes about 30 seconds for it to start steaming when that option is selected. Pretty reasonable time. Cleaning is pretty simple. Hold the trigger down to release the steam and cleaner. The spin brush scrubs the floor and vacuums up the excess into the dirty water container. The first time I used it on the cleaner only option, it picked up a bit. When I used it on the steamer option for the first time, it sucked up soooooo much dirt. The bottom of the dirty water collected looked very dirty, and in fact has about a 1\4 of dirt in the bottom. It also collected dog hair I missed. The dirty water container is easy to empty. There is a separate plastic tray you can pull out and clean that collects the solid items. The container is also very easy to clean up. It's very open, so all you need is hot water and down the drain it goes. You should also clean the roller after each use. They have a special cleaner that is included with the unit, which should last you about 3-4 uses. Before you empty the dirty water, you will want to run this cycle, so you only need to empty the dirty water once. Just pour the cleaner in the tray, set the steamer in the tray, then press the button, and in about 30 seconds, you will have a clean roller. There is also a slot on the tray you put the roller to dry after this cycle is completed. The roller comes out easily. So far, this has been a great addition to our cleaning tools. We have a Spinwave that is used on a separate floor, and they can use the same solution, which is very convenient. This Crosswave does it's job and gets my floors cleaned.

**Review of Bissell Crosswave Hydrosteam Model 3515** The Bissell Crosswave Hydrosteam model 3515 is a game-changer for households with pets. I happen to have one large dog and two cats that sporadically create messes around my home, and this tool has made cleaning up after them far simpler and efficient. The *All-in-One Clean* feature is immensely valuable, allowing for simultaneous vacuuming, washing, and steaming, cutting down the cleaning time drastically. Moreover, the HydroSteam claims to be 20% more efficient on tough, sticky messes and, in my experience, this holds true. Those paw prints and occasional spills are no match for the Crosswave. A standout feature is the *Tangle-Free* brush roll. Anyone with pets knows the tedious task of detangling hair from brush rolls. This machine significantly reduces such inconveniences, proving especially beneficial for a home like mine with three furry inhabitants. Sanitization is another critical factor, especially in these times. The *Sanitize Formula* ensures that my floors aren't just visibly clean, but they're also free from 99.9% bacteria, providing peace of mind. The *Multi-Surface Cleaning* capability means I don't need a plethora of machines or cleaning solutions for different surfaces. Whether it's my laminate living room floor, the tiles in the bathroom, or the area rugs, the Crosswave handles them all proficiently. The *Two-Tank Technology* ensures there's no mixing of clean and dirty water, maintaining the efficacy of the cleaning process. The digital display is user-friendly, making it a breeze to operate, even for those less tech-savvy. LED headlights may seem like a simple addition, but they're incredibly useful for spotting hidden dirt under furniture. Combined with the swivel steering, navigating tight and dimly lit spaces has never been easier. The inclusion of the *Hard Floor Sanitizer*, *Pet Multi-Surface Formula*, and *Freshstart Clean Out Formula* is a thoughtful touch, ensuring you have everything needed to get started. Moreover, it's heartwarming to know that with every purchase, BISSELL supports its Pet Foundation, aiming to save homeless pets. Not only are you investing in a top-tier cleaning solution but also contributing to a noble cause. In summary, for a household with pets, the Bissell Crosswave Hydrosteam model 3515 is not just a luxury but a necessity. It efficiently tackles the challenges pets bring and simplifies cleaning, making it a worthy addition to any home. Highly recommended!

Does the job. Easy to use. Clean up and storage simple.

Overall, I like it. It cleans the floors good but it doesn't do much for the grout on tile. The width is a bit narrow so it takes a litter long for bigger spaces. The cleanup afterwards is also a bit time consuming but the machine definitely makes the floors more clean that simply mopping.

It does a good job on hard floors. The steam jet is nice. I bought it for hard floors.

Works great should have come with the extra heads for the price

Best purchase I have made in a long time. My floors look amazing.

Great vacuum! Light and easy to handle. love the steamer

Waiting so long for steam/clean/vacuum! Love it!!!

Amazing machine. Warm NY winter and three huskys coming in and out of the house caking thr floors with mud. Vacxum first with the dyson to get all the hair then hit the floors with the crosswave and they are clean with two pads. Done. Love it

Love this floor cleaner!!!! This is my 3rd one, I keep upgrading!

I was hoping to love this product since if it did, it would make my life so much easier. The vacuum itself works great but the steam mop part is terrible. The dirty tank can only hold about 2 cups of dirty water so youre going to spend a lot of time emptying it before youre done cleaning. Also it leaks the dirty water sometimes so you're stuck with a nasty puddle on your floor. Overall for the price I wouldn't recommend.

Sorry but this item did not work for me. There was so much water left on the floor after I ran it across my wooden floors