Customer Ratings & Reviews

Worst purchase I ever made. This thing is supposed to vacuum and mop and it does neither. My floors are awful after using it and its 10 times harder to use than just vacuuming and mopping separately.

I own the first crosswave and love it, but this one doesn’t work as good as expected.

Got this for my bday but it wasnt steaming. So I exchanged it, and again it wasnt steaming. Called Bissell and its a know problem and they said take it to get fixed at no charge. Did that but was told they would have to order another new one and it might still be defective.

This vaccum does not do a good job. I wished i had never bought it thats how bad it is

The product does not work as advertise and best buy refuses to issue a refund or a return. Horrible situation

Very expensive vacuum does not work very disappointed

HORRIBLE. Doesn’t get hot enough. Leaves steaks. The roller gets saturated and just smears dirt around.

Having small children as well as a pet, I was excited to try this Hydrosteam out. I already own a spinwave and like the way it works but it has recently began leaking. Putting the hydrosteam together was a piece of cake. I read the instructions and filled it up with the pet multi surface formula which was included with several other sample products. Once I started cleaning the floor I did notice that this device is not able to get into corners or all the way against base boards. It will suck up the small particles and dust and hair but it won't scrub as close to the baseboards and cabinets as the spinwave. When using the steam function it takes a few seconds for the steam to appear and I'm not entirely sure that its actual steam vs hot water. I also wasn't sure how long to keep the steam button pressed due to the delay in steam appearing. I cleaned my whole kitchen floor which is where the dog usually is and isn't that big of an area, and had very little cleaning liquid left. I also cleaned a small hardwood floor area where the dog crate sits and it has some black rub marks on the floor. After running the hydrosteam across it several times the black marks were virtually gone. Nice work! I did have to empty the disgusting brown water twice during cleaning, so I will say this Hydrosteam does clean very well! My wife even complimented how good the floors felt afterwards. For larger areas expect to empty the dirty water several times as it does not hold very much. The final test I always do to test if the floor is really clean or just looks clean. I take a clorox wipe and run it across my newly cleaned floor and see if there's any dirt on the clorox wipe. I'm happy to say that floors are indeed clean! The breakdown and self cleaning was actually very cool and worked well. The roller comes apart very easily and the instructions were easy to follow so you're all ready to clean the next time your floor needs it. I've listed some cons and pros but the dirty chocolate milk looking water that came off my floors should be a testament to how good of a job this thing does. Worth it!

I got my Bissell Crosswave Hydrosteam cleaner last week and I have really put it to the test. We just finished moving and I used it at the old place on some fairly dirty carpet as well at the new place on a bunch of area rungs and hardwood flooring. I also cleaned carpet professionally for a few years about 20 years ago so I definitely have some opinions about this thing. I love reading and writing a good review but this one is a little tougher than most. Does it come close to the deep cleaning power of a commercial carpet cleaner? No, not really. Is it even the best hardwood home cleaner I have ever owned? Again, no, but I’m still giving this cleaner a very solid review. Overall I like the design. There may be a few more steps to set up and clean than most home cleaners, but I’ve never used something that cleans BOTH carpet and hardwood as well as this thing does. This is why I’m reviewing this item strongly appreciating its versatility and reasonable price point. Unboxing and getting it ready for its first use was quite easy. Honestly I could of done it without even glancing at the set up guide. Everything is well marked and intuitive. The changing of the cleaning modes of rug, hardwood floors and steam clean is easy and obvious which mode you are in. Preparing the well marked cleaning solution container was a breeze and even though it takes several steps, clean up was pretty easy as well. Once you get it set up, most of the cleaning process is automated. But how does it clean? Well, I’d say very well. The area rugs I cleaned had not been deep cleaned for about a year. They had been vacuumed with an excellent cleaner 1-2 times a week. They did not appear to be stained or have any odor or anything like that. But I was able to pull out a solid amount of debris. The collection tub had some gnarly looking water and surprising amount of pet hair. I repeated the process each day for a few days and eventually after 4 uses the water stayed fairly clear. Now that they are clean I think using this every couple of weeks for a quick pass will keep these rugs in excellent shape. A more powerful device would have certainly cleaned them quicker, but considering the ease of use of this unit I’m happy with the results. Shifting to the hardwood I was also quite satisfied with what I saw. I used both the hardwood and steam sterilizing settings. Again I was happy. Both setting did leave some slight water marks when everything dried. My Crosswave only came with a single multipurpose cleaning roller. They make one specifically for hard wood and I suspect the final result would look better if I were to use that roller. Minor aesthetic issues aside, the floor was clean. Again the collection water told the story that a good amount of dirt had been removed from the floor. Had an area where there was some sort of adhesive residue and a little work with the steam mode took care of the issue. All in all I’m quite impressed. Looking at the Bissell website, replacement parts or that hardwood specific roller are all pretty reasonably priced. The headlight is especially nice. The way the device moves and can be manipulated to get under beds and such is decent. So even though this device may not be the best at any one thing (again, former pro so I’ve used better gear than the average person), it’s pretty good at everything. That’s enough for a 5* review from me and as well as a recommendation to get it should a friend ever ask. Well done Bissell.

I like to think my family and I are clean. We're neat people, we don't wear our shoes in the house, and we vacuum weekly. Our home is a mixture of hardwood and carpeted floors, so we're also regular using a wet mop (you know the brand). I think the Bissell Crosswave Hydrosteam Wet Dry Vac (mouthful of a name) would make cleaning easier but had no real expectation that it would embarrass me... more on that in a second. In the box you get: - Bissell Crosswave Hydrosteam - Self Cleaning Tray - Additional Filter - 1 x 8oz MultiSurface Pet cleaner - 1 x 8oz Hardfloor Sanitizer - 1 x 8oz Clean Cycle Formula (self cleaning fluid). Setup was easy, unbox, insert handle and you're ready to go. The water container needs to be filled and you add your cleaning solution. There's two levels, "small area" and large area". Small area is best for rugs, and large area is if you want to do a few rooms at a time. The measuring container has water fill lines and a marker so you know how much cleaning solution to pour in. Credit to Bissell for doing this, there's none of that 2 parts of this to 4 parts of that instructions. I will note that the include bottles are "trial size" and Best Buy does sell the larger full size 20oz bottles. First go, I used the Hydrosteam on a large (white) area rug. The Hydrosteam is light, the included "headlights" are great and I used the Area Rug mode (the Hydrosteam has 3 modes, Area Rug, Steamwash, and Hard Floor). It took about 5-10min to clean the rug, one pass with the fluid and the second, following the instructions, to lift excess moisture. The end result was amazing and even though this rug has long pile, the rug wasn't wet, just a cool damp that dried promptly. What made me go WOW though was the water collection chamber - it was black, murky, and the filter had also trapped a lot of hair and other residue. I mean, it looks gross but WOW it was cleaning like the rug had never been cleaned before - I felt kind of guilty but inspired, so then I hit my hardwood floors. For the hardwood floors I used the Large Area level in the water chamber. Again, easy to use, the Hydrosteam is light and easy to move around. End result - lots of hair, residue and water that is best described as disgusting. The floor was also not wet, just a nice cool damp that dried quickly. Cleaning the Crosswave Hydrosteam afterwards was easy - the roller brush comes out, the filters and chambers all need a rinse, you run a cleaning solution through it, and rinse everything again. To be honest, I am sold and will be using the Crosswave Hydrosteam at least monthly - I'd use it every week, but I'm frightened it might make me a little obsessive compulsive, as I have never seen anything clean as well as the Hydrosteam. If you own a pet, have kids, or want a clean home you definitely want to buy this!

I just have area rugs and solid wood flooring, i work graveyards and didnt realize the time as i was SO EXCITED to use my new product on my puply mess!! However, it is extremely loud, sounds like a powerwasher youd rent from the grocery stores. I have neighbors that are below me and i probably woke them up! The suction is fine, works on hardwood surfaces, self clean is satisfactory as well. The only thing i noticed is it didnt suck up a lot of water from my rugs and the trigger was pressed merely the whole time to dispense fluid. So i guess suction isnt fine? I wish i would have purchased the one specifically designed for pets in the title but specifications and features are about the same, so i went w this one.

The Bissell Crosswave Hydrosteam is definitely a good option when looking for a wet/dry vac. I love the appearance. I’m not embarrassed if this is stored out in the open. It looks nice with it’s tray and doesn’t look or feel cheap. I have tile floors in my house and this did a wonderful job. I have kids so I mostly had to use the steam mode to really get up all the messes. It was quick scrubbing up every sticky mess. For science, I rubbed jelly on the floor and let it sit for about 10 mins and it scrubbed it up in seconds in steam mode. I initially tried the regular mode and it didn’t do a good job but it also wasn’t design for that kind of mess. I think for just everyday cleaning the regular mode works great. Any kind of real mess you need to get the steam involved. I also had no problems cleaning up crushed cereal. I like the convenience of this product. I’m typically an old school sweep then mop and bucket person but this was a great replacement combining those two steps. My favorite part was that you always clean with clean water and suck up dirty water. Also the floor dries super quick so it makes every step of cleaning easier and faster. There were a few spots I wish I had a mop so that I could apply some elbow grease. All you can do here is apply cleaner and steam which most of the time is good enough. I wish the water capacity was larger. I don’t consider my kitchen to be very big but I had to use the “large area” fill line to accomplish the job. Maybe this is because I had some problem areas like spaghetti sauce but I was hoping to tackle a couple small areas with one large container. I tried to get some spots off an entryway area rug and it didn’t work the best. It kept moving the area rug and didn’t seem like enough steam and cleaner were getting into the rug to give it a decent cleaning. It might fluff it up some but it doesn’t replace a carpet cleaner. I would say this is more a hard-surface cleaner than a multi-surface cleaner. The LED headlights were surprisingly helpful in seeing the floor better. I had initially considered them kind of a gimmick. The mode display is on the head of the vacuum instead of a convenient place like the handle. The self-cleaning cycle is poorly documented. I think I finally figured it out and it did great cleaning jelly off the roller. I had to wash the top window in the sink though. But there are barely any instructions on the proper way and amount of solution to use this mode. I had no issues with hair wrapping around the roller, it all ended up in the dirty water bin. All in all I would recommend this product especially if you have a lot of hard surfaces in the house and any kid or pet living on those surfaces.

The Bissell Hydrosteam is your typical carpet cleaner type device only it operates on both carpet and floors. There are different rollers you can buy for it to clean various surfaces but only comes with the roller for floor cleans so I was only able to try that. It works as is typical by moving the appliance back and forth while spraying the cleaning fluid on the floor, then moving it back and forth to vacuum up the fluid. Not very much fluid appears to be spread on the floor, so it doesn’t take much to vacuum it up. It does a decent job of mopping up messes or just even cleaning a dirty sticky floor so that it is clean and not sticky anymore. It comes with various small sample bottles of cleaning solutions for various situations to clean. When filling the tank with water and the cleaning solution, it does take a surprisingly lot of cleaning solution for the small tank and doesn’t clean that much floor with that, so it is not very efficient with the cleaning solution. When done using the machine, there is an extra step of cleaning it before you can put it away. This again requires filling the tank with more water and a special cleaning solution and is even less efficient with that. You then place the machine on a special tray and run the clean mode. Not sure what this is actually doing but it is required every time you are done. It is a decent overall machine and will do a good job if you want to clean all the floors in your house, but if you want to clean up a small section, it is a lot of work setting it up and cleaning up after you are done so in this case it is not worth it. It should also be noted that after you buy the machine, you will have to buy different rollers for different surfaces and a bunch of different cleaning solutions for various jobs. You will also need to make sure you have space to store it and the cleaning tray.

The BISSELL Crosswave does an admirable job at being an all-in-one for vacuum and steam mop. However, it's not an all-the-time tool because of certain limitations which aren't a bad thing. [PROS] - Getting with started was easy. Once parts are assembled, manual is read, and solution prepped then you're ready to go. - Steam mopping works well and does a tremendous job with heavily soiled areas. - The suction power of the vacuum is strong and picks up many different things while in use. - The cleaning cycle has been very effective in keeping my hydrosteam from developing a horrible smell after cleaning. [CONS] - The vacuum portion works with area rugs, but not with carpets. This is kind of bummer given that you cannot get rid of your vacuum completely for that reason. - I wish it did contain a crevice tool or some sort of mechanism that allowed for more detailed cleaning. In conclusion, will I throw away my vacuum? Definitely not since I have carpet that isn't suitable for this appliance. Will I get rid of my steam mop? Not yet as I want to ensure the longevity of this product. Am I satisfied with it thus far? Greatly satisfied! It works well in a number of areas and especially with low to medium messes. I would highly recommend.

First it does a great job at cleaning and drying especially small carpets and bare floors…bare floors where it excels. Cost for supplies is let me be honest costly but I use solution of water with top job or Murphy oil and they work great. The cleaning of the brush and other parts is easy but tedious but significantly faster than my other full shampoo machines maybe due to the very hot solution. The cost the unit is pretty costly as well but for quick clean ups of small areas or lite cleaning, fantastic. The cord is pretty long as well so going from kitchen to the hall or another adjacent room is easy, no need to unplug and reply. Better than a full size shampooing vacuum and maneuvering is much easier on your back and wrist. The water is very hot and really lifts embedded dirt off bare floors but steam…not really. The solution floor residue is pretty non existent and floors really do feel fresh and tacky feel is not present. I think for the overall cost a good buy but get it on sale then a steal. Use less common cleaning solution ir just hot water and even more savings.

Instructions to assemble were easy to follow. Cleaning or versatile but simple. There are settings for hardwood floors and rugs, including steam and sanitize. The solutions that they give you are specific for pet messes but it contains a febreze sent to leave your floor smelling fresh. My favorite feature is the self-cleaning function. At first I thought the included base was a charging feature but after seeing that it is corded made me reevaluate it's purpose; pour some self clean solution in the base and press the self-clean button and watch it clean the brush of any hair or residue left over from the initial clean. My personal opinion about the tank is that it could have been bigger, but that probably would take away it's easy light handling. The vacuum itself is also a bit loud, louder than traditional stick vacuums, but that doesn't warrant a star off unless you are looking for that feature in a steam cleaner. It's definitely not in everyday use product, just for heavy cleaning in between daily cleanings.

recently purchased the Bissell CrossWave from Best Buy, and while I love the product, I had a few questions about its setup and use. I reached out to Best Buy’s customer service, and I was pleasantly surprised by how helpful they were. The representative was patient, knowledgeable, and took the time to walk me through the best way to use and maintain the CrossWave for optimal performance. The vacuum/mop itself is a game-changer for keeping my floors clean, and I appreciate that Best Buy’s team was available to assist me. Shipping was quick, and the in-store pickup option was super convenient. Let’s not forget if you’re a total tech member that you get two years of warranty and customer service for anything that you buy. You can’t beat that for 150 bucks a year well can’t if you shop at Best Buy as much as I do. It’s always five stars and I never have any issues with returning or getting something repaired not once

We bought this steamer as a replacement for another Bissell steamer that we can no longer get supplies for (SteamBoost, I believe it was called) We have so far mostly used in our bedroom in the basement, as we have two huskies there as well. Having rainy weather lately has allowed us to see how it really works. First off, make sure you sweep the floor. It doesn't have to be perfect, as there is a vacuum on this, but the waste container may not be able to handle alot, especially if you have dogs like we do. It has three different clean options, but I've really only used the steam option, although I used the standard clean as well once when I first used it. It seemed to do well, but the steam option I've used the most. We have peel and stick tile in the basement, and want to keep it as clean and sanitized as possible. It takes about 30 seconds for it to start steaming when that option is selected. Pretty reasonable time. Cleaning is pretty simple. Hold the trigger down to release the steam and cleaner. The spin brush scrubs the floor and vacuums up the excess into the dirty water container. The first time I used it on the cleaner only option, it picked up a bit. When I used it on the steamer option for the first time, it sucked up soooooo much dirt. The bottom of the dirty water collected looked very dirty, and in fact has about a 1\4 of dirt in the bottom. It also collected dog hair I missed. The dirty water container is easy to empty. There is a separate plastic tray you can pull out and clean that collects the solid items. The container is also very easy to clean up. It's very open, so all you need is hot water and down the drain it goes. You should also clean the roller after each use. They have a special cleaner that is included with the unit, which should last you about 3-4 uses. Before you empty the dirty water, you will want to run this cycle, so you only need to empty the dirty water once. Just pour the cleaner in the tray, set the steamer in the tray, then press the button, and in about 30 seconds, you will have a clean roller. There is also a slot on the tray you put the roller to dry after this cycle is completed. The roller comes out easily. So far, this has been a great addition to our cleaning tools. We have a Spinwave that is used on a separate floor, and they can use the same solution, which is very convenient. This Crosswave does it's job and gets my floors cleaned.

**Review of Bissell Crosswave Hydrosteam Model 3515** The Bissell Crosswave Hydrosteam model 3515 is a game-changer for households with pets. I happen to have one large dog and two cats that sporadically create messes around my home, and this tool has made cleaning up after them far simpler and efficient. The *All-in-One Clean* feature is immensely valuable, allowing for simultaneous vacuuming, washing, and steaming, cutting down the cleaning time drastically. Moreover, the HydroSteam claims to be 20% more efficient on tough, sticky messes and, in my experience, this holds true. Those paw prints and occasional spills are no match for the Crosswave. A standout feature is the *Tangle-Free* brush roll. Anyone with pets knows the tedious task of detangling hair from brush rolls. This machine significantly reduces such inconveniences, proving especially beneficial for a home like mine with three furry inhabitants. Sanitization is another critical factor, especially in these times. The *Sanitize Formula* ensures that my floors aren't just visibly clean, but they're also free from 99.9% bacteria, providing peace of mind. The *Multi-Surface Cleaning* capability means I don't need a plethora of machines or cleaning solutions for different surfaces. Whether it's my laminate living room floor, the tiles in the bathroom, or the area rugs, the Crosswave handles them all proficiently. The *Two-Tank Technology* ensures there's no mixing of clean and dirty water, maintaining the efficacy of the cleaning process. The digital display is user-friendly, making it a breeze to operate, even for those less tech-savvy. LED headlights may seem like a simple addition, but they're incredibly useful for spotting hidden dirt under furniture. Combined with the swivel steering, navigating tight and dimly lit spaces has never been easier. The inclusion of the *Hard Floor Sanitizer*, *Pet Multi-Surface Formula*, and *Freshstart Clean Out Formula* is a thoughtful touch, ensuring you have everything needed to get started. Moreover, it's heartwarming to know that with every purchase, BISSELL supports its Pet Foundation, aiming to save homeless pets. Not only are you investing in a top-tier cleaning solution but also contributing to a noble cause. In summary, for a household with pets, the Bissell Crosswave Hydrosteam model 3515 is not just a luxury but a necessity. It efficiently tackles the challenges pets bring and simplifies cleaning, making it a worthy addition to any home. Highly recommended!

Overall, I like it. It cleans the floors good but it doesn't do much for the grout on tile. The width is a bit narrow so it takes a litter long for bigger spaces. The cleanup afterwards is also a bit time consuming but the machine definitely makes the floors more clean that simply mopping.