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Customer Ratings & Reviews

Your price for this item is $319.99
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The comparable value price is $399.99

Customer reviews

Rating 4.1 out of 5 stars with 739 reviews

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Rating by feature

  • Cleaning Quality

    Rating 3.4 out of 5 stars

  • Maneuverability

    Rating 4.2 out of 5 stars

  • Ease of Assembly

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers admire the CrossWave Max's cleaning performance and ease of use, frequently praising its cordless design and lightweight build. However, some users point to shorter-than-expected battery life and a price point that may be considered high by some. Concerns were also raised regarding occasional suction issues and streaking on certain floor types.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 739 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Bissel Crosswave Max

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely LOVE my Crosswave Max! It definitely exceeds my expectations in cleaning. Keeping my floors clean has never been so easy and the self cleaning is wonderful!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Buy this one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a great cleaner,if you need a good vacuum buy this!!! Amazing on all areas of our house which is mostly tile. Cleans up messes so easily and with little effort!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    CrossWaveMax

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best one we have ever purchased. Our wood floors are much cleaner than they have ever been. When we used the other cleaner we had it didn’t pick up all the dirt.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    my Bissell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works very well , very easy to use , haven't used it to the carpet yet it does clean the tile very good

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Hands Down the Best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had 5 Dyson vacs. This is the best you can buy right now for an active house with hardwoods throughout. Don’t worry about the price this vac will pay for its self quickly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well but I had high expectations.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel like it was over hyped to me on being a miracle worker. Does a great job maintenance cleaning floors. Water reservoirs and battery last a good amount of time. Self clean feature works surprisingly well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love that there’s no cord and wireless

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that there’s no cord and wireless App to show how much powers left. Cleans the same as previous model. Not perfect... but better than moping. I hate the paper filter that you have to purchase a few months of old one gets dirty. Why not one you can just clean?

    I would recommend this to a friend
  • Pros mentioned:
    Cordless

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it because of the reviews and was not disappointed . Have a home daycare , so I use it all the time quick and convenient . Love not dealing with a power cord .

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Clean floors!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my wife, we have wood floors and she loves it so much. Still trying to figure out how to use it but it cleans amazingly!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    I ended up returning this vacuum because it would

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up returning this vacuum because it would not hold a charge long enough to do my small living room not sure if it was defective or watt but Best Buy returned it with no problems

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cordless

    Rated 5 out of 5 stars

    Love the cord free

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the cord free and battery powered feature. Vacuums and cleans just as good as the plug in model. Love it!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes a few uses to figure the best methods of use. The battery when new will last to clean a regular house. The bad is that the battery degrades with only a year of use.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    GAME CHANGER!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ... THIS is the mop/cleaner to get! It is amazing and the self cleaning is super handy! We have used many different models, but this is the one!

    I would recommend this to a friend
  • Pros mentioned:
    Cordless

    Rated 5 out of 5 stars

    Great Product So Far

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like this. We haven't had it that long, but it is doing a great job on our tile floors. The main thing we love is that it is cordless.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Battery lasts for an entire floor. Like the self clean feature. Easy enough to use young teen kids can use it. No clue why it needs to connect to WiFi.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Good items

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good item works well only issue is battery life. 45 minutes if you have a a big house not a good thing to have. Maybe if it had extra batteries I would consider it but I had to return it not for me.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    My favorite cleaning tool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this machine! I can’t stand to walk barefoot on dirty floors. This has been a godsend. Does all of the work in one quick pass.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best floor cleaner I ever had!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was undecided about whether to buy this or not. Since I have a cordless vac and a floor washing machine I kept asking myself if I really "needed" this. Then the Corona quarantine hit and I suddenly became obsessed with my dirty floors. So I hit "add to cart" and pulled the trigger. I have been happily vacuuming and washing my tile floors and area rugs like I have nothing else to do (which I don't). Anyway, if you are thinking of getting this - do it. I am so happy I went with the cordless model. It runs for about 30 minutes on a charge which is just about my floor cleaning attention span.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Product!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic product! It works great on small areas, I vacuum first then go over and remove nay extra pet hair. I would definitely recommend!!!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not the hype everyone makes it out to be.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to love this but after using it once it is no where near the hype. Having to assemble and dissemble it is too much work to even want to use it. I tried it a 2nd time and still is too much hassle for me to justify. It does work well, works as advertised for the most part, just a lot of work to use it. Battery life is great but leaves steaks on our LVT flooring when mopping. Maybe we used too much or too little water? Not sure. My wife loved it but 3 months in she’s realized it’s really not worth it as well. We use it for occasionally cleaning the area rugs but other than that it sits in the storage room. Make sure you know what your getting into with this unit.

    No, I would not recommend this to a friend