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Customer Ratings & Reviews

Your price for this item is $220.99
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The comparable value price is $549.99

Customer reviews

Rating 3.7 out of 5 stars with 72 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

71%would recommend to a friend

Customers are saying

Customers are positive about the SpinWave R5's mopping and cleaning capabilities, with many praising its ease of use and quiet operation. However, customers are negative about its navigation system, frequently reporting issues with getting stuck and inefficient path planning. Some also experienced problems with the charging mechanism and noted that the suction power could be improved for pet hair.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 72 reviews
  • Rated 5 out of 5 stars

    Love The Mop Feature

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it has kept our house floors super clean and we have dogs that always track in dirt... super hard to maintain but this has made it super easy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does the job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give this 5 stars, if it weren’t for the fact that I had a much cheaper unknown version bought from a popular online vendor, that cleaned just the same and didn’t have as many issues with the roller getting stuck. Plus side is the mop attachment! Floors feel fresh and clean.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Pauls Bissell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans Ok. I wish was able to memorize upstairs and stairs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Mopping robot

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only use it for mopping since I have another robot that vacuums. It works great as a mopping robot but make sure to run it or another vacuum before you run it as a mop or else the small vacuum bin will fill up quick. The bad thing about it is the App. It only works sometimes and freezes on my Samsung S23 plus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great robot

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well. Only issue is the top sensor part sticks up a lot and gets stuck on things and is already cracking after a couple uses. Not sure how long it will last and the robot isn’t aware of its own height.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Bissell

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a great product, it took about an hour for it to map out the entire home.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best working vaccum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best working self cleaning vacuum anyone could buy. Love the way it cleans everything off the floor 10/10 would recommend to others

    I would recommend this to a friend
  • Pros mentioned:
    Mop

    Rated 5 out of 5 stars

    Very helpful robot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this on clearance for a little under half off and it has been incredibly helpful, having both a vacuum and mop makes it so easy.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Best mop vacuum

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for the house , was so impressed with it I bought one for my mom

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Home Appliance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it and I would recommend it. Does the job I don't want to do.

    I would recommend this to a friend
  • Pros mentioned:
    Mop

    Rated 5 out of 5 stars

    Bissell

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased 6/3/23...vacuums and mops like a champ!!

    I would recommend this to a friend
  • Pros mentioned:
    Mop

    Rated 5 out of 5 stars

    Bissell Spinwave R5 Robotic vacuum and mop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best vacuum/mop combo I've found! I highly recommend!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy wife is a happy life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife ask for this SpinWave so I brought it for her and though it was rather expensive the smile on her face made it worth it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Works for a year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for about a year or two and then then the mop function stopped working. Dont know how to fix it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job it needs use it as a in between when i mop weekly and usenit daily for vacuum

    I would recommend this to a friend
  • Pros mentioned:
    Mop

    Rated 5 out of 5 stars

    Robot mob and vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, actually gets my floors really clean

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bissell spinwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it, haven't got it completely figured out yet but it definitely does the job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surprising performance

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own a Roomba and bought the Spinwave for its mopping ability. However, running the R5 in dry mode in order to map my home, I found it’s vacuum capability and it’s navigation ability is equal to that of my Roomba. Plus, the Bissell R5 is quieter. The only thing it lacks that my Roomba has is an auto empty feature.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    Don't bother

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a total.piece of crap. I've had it for less than a month and it has never navigated well. Currently, it is unusable because it says it can't mop when it's on carpet. There are no carpets or area rugs in my house. Bissell customer support is a joke....can't go off script, had me troubleshoot for problems i'm not having, factory reset does not clear errors. Would not recommend.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice looking vacuum

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and accurate doesnot skip an area and nice suction

    I would recommend this to a friend