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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 187 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.6 out of 5 stars

  • Maneuverability

    Rating 4.6 out of 5 stars

  • Ease of Assembly

    Rating 4.8 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers enjoy the SurfaceSense Allergen Pet Lift-Off Upright Vacuum, particularly its strong suction and ease of use. Many appreciate its manageable weight and effectiveness on carpets, with some highlighting the overall performance and power. Additional features like the LED lights and various attachments are also well-received, and some users have noted its relatively quiet operation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 187 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best Vacuum (Even for Apartments!)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently moved into an apartment and this vacuum had the best qualities! It’s very easy to use and had multiple functions. Works on carpet and vinyl/wood flooring with its easy adjustments for different floorings. It also has multiple attachments and makes it super easy cleaning dust off corners. It even has a flashlight on one of the attachments! Made it super easy to see the dust! Decent size for a vacuum and can be easily stored and out of the way. It can hold a lot and go through multiple sweeps without having to be emptied! Absolutely love this vacuum.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dyson to Bissell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this vacuum!!! I have long hair and pets and our hair does not wrap around the beater bar. Very important to me because my last vacuum I spent 1/2 the time I ran it cleaning the hair off of it. Cord could be longer but all in all a great vacuum!!

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    Great vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great suction, and with a dog really gets all the hair. Easy to maneuver.

    I would recommend this to a friend
  • Pros mentioned:
    Carpet cleaning, Ease of use

    Rated 5 out of 5 stars

    Bissell Surface Sense Vacuum

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doing a great job with cleaning our bare floors and carpet. Easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 4 out of 5 stars

    Good vacuum, it could of been great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum is very sharp looking, really love the led lights and the detachable vaccum. Good suction except for the turbo bush tool. The vaccum suction isnt strong enough for it. The brush will spin but when you place it against something it stop the brushes from turning making it ineffective.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 2 out of 5 stars

    Great until using the lift off feature

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum as an upright is great. Lightweight, easy to use and great power. HOWEVER I’ve gone through 2 of them in the last 36 hours because when you use the lift-off feature, an extremely loud and irritating squealing noise happens. I purchased each of the vacuums from 2 different Best Buy stores. A $300 vacuum should not have this issue. Makes me nervous to try any other Bissell products with the same feature. Returning the second one today and i think ill opt to purchase a separate dust buster instead of another lift-off version.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance, Weight

    Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this vacuum as an extra vacuum for my home. It works well, is easy and light weight

    I would recommend this to a friend
  • Pros mentioned:
    Carpet cleaning

    Rated 5 out of 5 stars

    Does the job and more!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the most intense vacuum I've ever owned. It detects pet hair the human eye cannot see and picks up everything.

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    Great Vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a Hoover wind tunnel that I thought was great for almost 5yrs, and recently had to replace it, so while searching this Bissell fit all the points I wanted. Once I used it I was totally ok that the Hoover gave out. The suction on Bissell is better, the swivel is great, I love the removable wand and removable canister features (easier for stairs). The accessories are ok, I don’t really care about the light on the one but I can’t find a way to turn it off. The only thing I wish I had on the Bissell that I had with my Hoover is an accessory wand extension attachment. Not needed often so it’s not a deal breaker, but it would be nice for ceilings up stairs, etc.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Weight

    Rated 5 out of 5 stars

    Carpet floor vacuum cleaner

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, price nicely, makes cleaning with ease. Lightweight works very well thoroughly on carpets and hardwood floors. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best vacuum I’ve ever purchased!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this vacuum! I love all the different ways it can be used, the detachable vacuum for when you want to vacuum stairs or higher up places, the hose and the parts that come with it make vacuuming the furniture so easy. The ease of the swivel motion to reach every crevice and light to show the smaller crumbs or dust. I usually buy expensive vacuums that don’t do half of what this one does and the price is very reasonable. Will definitely recommend to everyone. Even my husband and kids love to use it. The best part is that the vacuum is so easy to clean because it all comes apart making it easy each use, where you get the best clean each and every time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Impressive

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a Dyson DC animal gen 1 for about 12 years before it broke down finally. Was struggling to buy another Dyson but saw the reviews that quality has gone downhill so I went with the Bissell because it was rated better for picking up pet hair than the shark stratos. This vacuum is excellent picks up all the pet hair LED lights on the front are great. I really like how it automatically switches from hardwood floor to carpet without having to bend over and flip a switch on the brush head like the Dyson. Great vacuum.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Vacuum A++

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vroom.... Cleaning power and detects from carpet to solid surface with ease. Picks up more then previous versions and the swivel head gets into the tight corners. The attachments are stored in a very convenient place. Overall A++.

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 4 out of 5 stars

    Works well

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good suction for hair but fails to pick up heavier debris (crumbs, straw, leaves) brush roll gets stuck and turns off on carpet with any type of plush. Attachments work better than vacuum

    No, I would not recommend this to a friend
  • Pros mentioned:
    Suction
    Best Buy Employee

    Rated 5 out of 5 stars

    Powerful against allergens

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful suction makes it super easy to clean, love the extender attachments as they also come with lights to use in darker areas. Great suction and works great on cat/pet hair. Just not great on free standing rugs. Would need to be secured or carpet floors.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great vacuum with a great price. I recommend this vacuum.

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    Bissell #1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bissell by far is the best vacuum i have purchased. Love the fact that I dont have to struggle with pulling the hose off to use the attachments. A click of a button and you have it off. The suction is great for every surface and easy empty canister.

    I would recommend this to a friend
  • Pros mentioned:
    Suction

    Rated 5 out of 5 stars

    Excellent Upright Bissell Vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pleasingly surprised. The Bissell upright vacuum has great suction, love the light that spotlights the area that is being cleaned and it's easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Is what it is

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it on a deal. For the price i dony thinn you can beat it. It does exactly what its supposed to do. Now its a test of time. Lets see how long it lasts but so far great!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    pet friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it!! Picks up everything! Only thing I wish it would be okay with spilled liquids. I guess almost everything

    I would recommend this to a friend
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