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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 536 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers have good things to say about the Gen 9.5 Cordless Hand Vac's ease of use, power, lightweight design, and its performance on small messes. Many appreciate its compact size and reasonable price, finding it convenient for quick cleanups. However, some customers point out that the suction power and battery life could be improved, and that the noise level is higher than expected. A few also mention needing to frequently clean the filter.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 536 reviews
  • Cons mentioned:
    Suction

    Rated 1 out of 5 stars

    Cordless vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product really useless. If have any chance to return I will return to get stronger one.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Suction

    Rated 1 out of 5 stars

    No power

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not purchase if I knew it did not have any suction power

    No, I would not recommend this to a friend
  • Cons mentioned:
    Suction

    Rated 1 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing does not work, it doesn’t suction at all. It is very weak and pretty expensive

    No, I would not recommend this to a friend
  • Cons mentioned:
    Suction

    Rated 1 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Barely any suction. It wouldn't even pick up a tiny piece of cat fur. Waste of money

    No, I would not recommend this to a friend
  • Cons mentioned:
    Suction

    Rated 1 out of 5 stars

    Doesn’t work

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work at all. Not even picks up visible junk from my car or bed

    No, I would not recommend this to a friend
  • Cons mentioned:
    Suction

    Rated 1 out of 5 stars

    poor performance

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does not suctions at all, will never buy this again

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Doesn’t hold charge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only worked for 20 minutes tops with 8 hours of charge.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not soo great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I havent used it much as the power not all that great. I barely used it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Essentially useless

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It occasionally picks up a little dust. Very weak and not really worth buying.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t waste your money, since I didn’t get 2 year warranty I have to call black and decker. Not happy, the warranty cost was almost as much as the product itself. I will be calling today. That person at customer service at Best Buy could could of done something, she didn’t even try.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Crapped out quick

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing lasted MAYBE 3 uses in the car...no good at all.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Overrated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not pick up dirt very well. Wanted shark but didn’t have in store.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not impressed

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    even keeping the filter as clean as possible very poor performance

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Hand vac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Useless kept getting clogged wasn't strong enough to pick up dirt

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Last Black & Decker product I'll ever buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont think I used this hand vac even 10 times before it crapped out. This is the 2nd Black & Decker hand vac I've putchased and I will never buy another product from them again. Spend the extra money for Dyson or Shark. Absolute garbage!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Okay vacuum

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was expecting it to have better suction but it did the job. I returned it only because the battery didn’t last at all, I would use it and it would power off in less than a minute

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No power

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a small vacuum for our cars. This product is terrible. It doesn't have enough power to vacuum anything. Very disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No power at all, a bit more money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I definitely do not recommend buying this product. It does not have the minimum required power to vacuum, spend a bit more money and get something better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed in the devil

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sucks, but not in a good way. It worked great for a couple of weeks, then just stopped sucking. That sucks!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It's good but you have to work through it hard

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't seem to get stuff off carpets, some hair and dirt gets stuck underneath the suction.

    No, I would not recommend this to a friend