Customer Ratings & Reviews

Hello freefran! Thank you so much for providing feedback on your experience with your Blink Video Doorbell! I am sorry that you are experiencing issues with battery life on your doorbell. There are a few things to help troubleshoot this that you can do. First, be sure that you are using only lithium-ion AA batteries and not standard alkaline batteries. Alkaline batteries will drain very quickly in the elements. Next, you can go into the Blink smartphone app and tap the Settings icon in your Doorbell camera feed and then check on a few things here. First, we want to make sure that you have a solid Network Strength. If you have a low signal or it is not green, then your doorbell is working too hard to stay connected to your network. You can try to move your router closer to your doorbell to assist in this or you can purchase a Blink Sync Module. This will allow you to use the Sync Module as a bridge to your router for a better connection and this will also lighten the load on your doorbell batteries nearly doubling the battery life of them. Last, you can check your Motion Settings to ensure that you do not have the Sensitivity set too high, that you do not have the Retrigger Time set too low, or that your Motion Zones are blocking out areas that you do not want monitored to lower the number of times your doorbell is recording motion events. I do hope these tips help you improve upon your experience and thank you again for your feedback. Have a fantastic day!

Hello, KarlS. Thank you for taking the time to leave a review on the Blink Outdoor 4-camera system. I am sorry to hear about the issue you are experiencing with the device. Your Blink camera captures motion based on either passive infrared (PIR) or pixel difference analysis (PDA). Your camera's motion sensitivity setting adjusts how much input it takes to send you a notification. Low sensitivity is less responsive, so a larger amount of heat or motion is needed to cause a notification. The highest setting may cause alerts from blowing leaves or even shadows.

High sensitivity (values of 6–9) means less motion over a shorter period of time will create a notification.
Low sensitivity (values of 1–4) means more movement over a longer period of time will create a notification. I recommend testing the sensitivity for each camera. Tap "More (...)" on your camera's thumbnail and select "Device Settings." Select "Motion Settings." On "Motion Sensitivity," move the slider two or three increments to the right for a higher setting. Tap "Save" to save this setting and walk out of the frame of view of this camera. From the main screen of the Blink app, set your system to "Armed" to enable motion detection. Test the camera's sensitivity by introducing movement. If the sensitivity is unsuccessful, adjust the slider further, save, and try again. If you have adjusted the sensitivity to your liking, proceed to test with a larger moving object. Walk in front of the camera and check if the setting provides the desired motion alert. I hope this information is helpful. If you have any other questions or need help, please contact Blink Customer Support at 1-833-392-5465. Thank you again, and have a great day!

Hi MarioM,

We are sorry to hear you are not having a good experience with your Blink Outdoor 4 Add on Camera. If this issue persists where the recording is inconsistent, please call us!

Blink customer support can be reached at 1-833-392-5465.

Hope that helps!