Customer Ratings & Reviews

Hello freefran! Thank you so much for providing feedback on your experience with your Blink Video Doorbell! I am sorry that you are experiencing issues with battery life on your doorbell. There are a few things to help troubleshoot this that you can do. First, be sure that you are using only lithium-ion AA batteries and not standard alkaline batteries. Alkaline batteries will drain very quickly in the elements. Next, you can go into the Blink smartphone app and tap the Settings icon in your Doorbell camera feed and then check on a few things here. First, we want to make sure that you have a solid Network Strength. If you have a low signal or it is not green, then your doorbell is working too hard to stay connected to your network. You can try to move your router closer to your doorbell to assist in this or you can purchase a Blink Sync Module. This will allow you to use the Sync Module as a bridge to your router for a better connection and this will also lighten the load on your doorbell batteries nearly doubling the battery life of them. Last, you can check your Motion Settings to ensure that you do not have the Sensitivity set too high, that you do not have the Retrigger Time set too low, or that your Motion Zones are blocking out areas that you do not want monitored to lower the number of times your doorbell is recording motion events. I do hope these tips help you improve upon your experience and thank you again for your feedback. Have a fantastic day!

Dear Greg,

Thank you for sharing your experience with the Blink Outdoor 4 two-camera system. We're sorry to hear that you continued to face connectivity issues, especially after replacing your previous Blink camera in hopes of resolving the problem.

Experiencing the same connection issue across different Blink models can be particularly frustrating, and we understand why that would shake your confidence in the product. Persistent connectivity problems across multiple devices often point to environmental or network-related factors rather than the cameras themselves. A few common causes include:

Wi-Fi signal strength outdoors — Outdoor cameras rely heavily on a strong, stable Wi-Fi signal. Walls, distance from the router, and interference from other devices can weaken the connection significantly.
Router bandwidth — If multiple devices are competing for bandwidth on the same network, cameras can lose their connection intermittently.
Sync Module placement — Positioning the Sync Module closer to the outdoor cameras or in a central location can improve reliability.
2.4 GHz vs. 5 GHz — Blink cameras operate on the 2.4 GHz band, so ensuring your router's 2.4 GHz network is enabled and not congested can make a big difference.

We appreciate your honest feedback, Greg, and we're sorry we weren't able to deliver the reliable experience you deserved. Your input helps us identify areas where we can improve. If you ever consider giving Blink another try, our support team would be happy to help optimize your setup for a better experience.