Customer Ratings & Reviews

From the packaging, to set up, we are loving our Bobi! Even customer service has been fabulous to answer any questions I may have. The first night we let it charge the 8 hours it suggested, and after that it was ready to go. I love that I am able to schedule it while I'm away at work. I will note, that if you have a toddler like me, I recommend picking up and clearing any items that you think will be a potential distraction. If you are proactive about things like that, then this works like a dream! It is so user friendly, and we are so glad to have this addition in our home to make life a little more easier cleaning up things like pet hair. We have two German Shepards and I was constantly having to sweep before and it was always taking up time I would rather be spending with my son. Now by the time I get home the floors are spotless. WIN-WIN!

I did lots of research prior to purchasing my bObsweep - bObi Pet Robot Vacuum. Ultimately, I made my decision to purchase her for Christmas 2017 based mostly upon a combination of price and Customer Service. While many of these robotic vacuums have similar issues, this one seemed to have the best reviews for Customer Service plus a little longer lasting battery. My hopes were almost immediately met right after her arrival when I received a confirmation to my warranty submission with a welcome from Customer Service to me know how to contact them and with an offer of a choice of a free ship coupon for a future visit to the bObsweep hospital or some additional free accessories. I took the accessories in hopes of maintained futue health and have so far been pleased with my choice. I'm not sure if this was a deal that was going on only at the time of my purchase, but it was extremely nice to know that my warranty submission was received and that I was an appreciated customer. I also chose the bObi Pet version because we have 4 kitties that keep the fur flying in our home. We have hardwood, vinyl and some deep pile carpet downstairs with a fairly open floor plan. With an open plan, it does make it a bit more challenging to limit the space to be cleaned, but she did come with a block that works as a virtual wall that streaming an infrared light across the room to keep her from moving past that point. Additionally, I typically move a chair into a doorway or use her box to protect her from gaining access to a crevice where I prefer her not to go. I see that others have been a bit troubled at her ability to knock over items, but I have learned that I just need to prepare her space a bit (not more than 5 min) to keep her from getting into trouble. The only time I find she has real issues is if I forget to tuck the fringe under the rug or if she is trying to get under my couch that isn't quite tall enough for her. While my floors seem clean to my eyes, I am always amazed that even if I send her out daily working in the same space, she still seems to be able to come back with a full bin of hair and fine dust. Additionally, due to experience some other robotic vacuums, I find myself surprised that she nearly always picks up all visible particles within her path. Unlike my large vacuum, bObi doesn't really scare my cats. In fact some are even intrigued with her and like to chase her side brush or lounge while watching her work. That said, I don't really ever foresee a future where you would ever catch one of mine trying to ride her. I've also had no issues with her ability to cross the floors from moving from wood floors to area rugs to thick pile carpet and they to vinyl. She makes the transitions rather effortlessly and continues to pick up whatever is in her path. However, I do have to pick up cat toys and move water and food bowls because if there is trouble in her path, she is usually good to find it. Small cat toys have been found in her rollers at times, but with no long term damage. I did have one small issue with a broken part off of her main dustpan within the first 6 weeks of usage. It was probably a little poorly designed because the piece broke off at the actual dustpan and not on the "replaceable" accessory. However, Gabe at Customer Service was only too happy to take my call and replace my part free of charge (under warranty) and even sent it out with one time complimentary free shipping. I am hard pressed to think of a time when I have been more impressed with the Customer Service of any given company. All in all, I continue to be thrilled with bObi and her performance. Sure, she sometimes is a little slow in finding her way back to the docking station when she is low on power. But, does she vacuum, picking up lots of cat hair and fine dust, and last about as long as I would (1.5 hours) before needing a break --- DEFINITELY. Would I buy her again -- an outstanding YES. You may think right now that you want a robotic vacuum, but once you have bObi you will grow to believe you NEED a bObi!

I have had bObi for about 3 weeks and I am loving her in our house! We already have bOb but this is a great addition. While bOb is larger, bObi is more compact which is great for all of our low lying furniture. I absolutly love that she can easily go under our bed and entertainment stands to clean in places that haven't been vacuumed in ages! It is great to know that these areas are now getting clean. Because bObi is more compact you do have to empty her out more often than bOb but I am okay with that because of her other benefits. You can set bObi to clean a small area of your house or the whole thing. She easily finds the way back to her base when she is finished cleaning (something other robot vacuums I have had have trouble with). I would highly recommend having bObi to help keep your house clean.

Great robot vacuum for the price! Cleans for a long time and doesn't get wrapped up in hair. Great customer service too. My only issue is that it does get stuck on things every once in a while but definitely saves me time cleaning.

I have had my bObi for over 2 years. I absolutely love it. My bedroom carpet was pretty new. I had been using my Dyson. I thought it was wearing out and was going to call the Carpet Company who put it in. I bought my bObi and after 1 vacuuming, my carpet looked new. I had some family members who bought other brands. I have a remote which is so convenient. The customer service is the absolutely best! Having good customer service is so important. As a matter of fact, the product is no better than the customer service. I would never take a chance with another vacuum. bObsweep has my back.

This is the best thing to happen to my home. I have 2 dogs and 2 cats with a sandy yard. Since Bobi came into my home, I can walk around barefoot and all the little "floophs" of hair are gone. I programmed her to run daily and am amazed that I still have to empty her daily. The floors look clean but she still manages to find more dirt. She may appear to cover one area repeatedly or be lost finding her base but if you are patient, she will find her base to recharge and cover your entire house. My house is 1000 sq feet and she does the entire house on one charge.

I had Bobi since January and she plays a big roll in my home because she does a great job with cleaning my hard wood floors my floors collect so much dust but that’s ok because when I turn her on I know my floor will be clean in no time I like to walk bare foot in my house and I can instantly feel the difference when she’s done cleaning she does bump into objects at times but I think even other models from different companies do as well but if you place her in a non cluttered room she does really well I honestly love my bobi and she’s a big help to me and family

We are amazed. Excellent product w superb customer service. We use our Bobi for pet hair up keep-1 large and 1 small dog, every other day. It goes under sofas, beds. tables etc. Not loud-sometimes we forget its running until you see it again. Will beep if it gets stuck somewhere because it will try to clean all your crooks and crannies. We have ceramic floors w carpet in bedrooms. Cleans both well. The brush and sweeper picks up a lot of hair/dirt and container is always full. We dump out and clean. We ordered extra Bobi and cleaning brushes, small parts for maintenance because we anticipated heavy duty use due to pets. We found helpful the easy use videos on youtube for whatever your question or need is. When we couldnt find our way with wheel help, we contacted Bobi and they shipped our Bobi to their warehouse, updated and fixed our issue and returned. The back up support is what counts when you purchase an item that you expect to use a lot. Our experience has been great. Its been 1 1/2 year. We just added a 2nd Bobi for upstairs use. We picked red so as not to confuse. It cleans right to the edge of the staircase and has never fell down them. Of course we tested many times. Friends and families have other brands that sit or are in closets. They report they are too loud or dont clean well. Not our experience.

I have had Bobi for about 10 months now. The vacuum is great, and we get a lot of use out of it. We got this one because we have 2 cats and a dog, and this one seemed to work great for pet hair and messes. It works particularly great on stray litter. A lot of other vacuums just blow the litter around, but I feel that Bobi sucks it up much better. Recently, I had an issue with the battery, but customer service was FANTASTIC at resolving the issue. Within an hour of emailing, he had responded, and has kept in contact since, even though the issue has been resolved. He walked me through how to try to fix the issue, and when it didn't work, he got me a new battery under warranty. I cannot give enough positive reviews of this amazing customer service. I was really impressed.

WOW. Best Christmas gift ever! It's taken me nearly 3 months to write this review, but I've been in heaven with a clean house ever since my bot arrived on Christmas Day. I have a three-bedroom condo in Florida with  two indoor cats. The house is closed up most of the year with the air conditioning running. The Dust, cat hair and cat dander are just overwhelming because it was trapped all year round inside the house. bObi went right to work that Christmas day with little to no set up. After charging her up, I just hit GO! She maneuvered over thresholds in between the rooms and zig zagged easily around furniture. The sound of her motor was minimal, and initially the cat's watched from on top of the furniture.  Within days the cats were back on the floor watching bObi go back & forth. bObi has the perfect amount of power and amazes me everyday with what she is able to find and collect throughout the day. All the dust, cat hair and cat dander trapped safely in her dust bin. Had a small issue with the dust bin which was probably my fault. The plastic hinge on the dust bin door broke. With a quick email to my personal Customer Support agent, Adam MacMillan, and a new dust bin was on it's way to me right away. Which I must mention lastly but certainly not least, the customer service for this company is unmatched. I am currently in the retail industry and I've spent years many years in customer service, I have never had such a positive experience dealing with customer service as I have had with bobsweep. From day one I was assigned to one personal customer service agent, which has made dealing with any issues an absolute pleasure. Adam McMillan is dedicated conscientious and helpful member of your customer service team. His professionalism and customer service skills are unmatched in today's Customer Service industry. He is truly just the icing on the cake for this wonderful bObsweep product. Best regards, Christina D.

I’ve had the BobiPet for almost a year now. It’s works great- I especially like the UV light feature. In general I love having a robo vac - for someone that’s so busy it really does save a lot of time. I’m also very surprised at how well it picks up everything. Another thing I am EXTREMELY impressed with is the customer service. Bobsweep has the best customer service I have ever experienced. I recently left my cell phone cord on the floor and Bobi sucked it up and had to be sent in for repairs. They stay in constant contact with you and are beyond helpful. I can’t say enough about the wonderful service they provide.

Our Bobi vacuum is wonderful at cleaning up all the hair left behind by our cat and dog. It runs on a nightly basis and cleans our tile floors wonderfully. When we first received the package, we were a little intimidated by all the stuff in the box. But thankfully after going through the manual, we found that a good amount of the items were replacement parts. It was very nice of the folks at Bobi to give us all these extra parts instead of trying to stick it to their customers when the time came to replace filters or brushes. Everything came nicely packaged and it was easy to find everything to put our little robot together. Assembly of the few pieces that did need to be set up was a breeze. Setting up the remote was fairly simply as well and within 15 minutes, we had programmed the scheduling and were already testing our little robot friend out. While we think the Bobi robot is great and has been working nicely, we did run in to an issue where Bobi no longer wanted to sync with the charging base. I contacted Bobi support and the responses I received were prompt, friendly, and very helpful. They had a new base station to me in a couple days and we got it all synched up and running. However, we then noticed a new issue. Bobi would run a few minutes and then stop and beep at us. We contacted support who were again very prompt, friendly, and helpful and told us how to troubleshoot the issue. The customer service rep told me how to find the error code on the remote and when referenced in the manual, it told us exactly what was going on. Turned out a huge string from one of the dog's ropes got wrapped up in the roller brush where it mounts to the robot. Taking apart the brushes is a breeze and within a few minutes, the string was all removed and Bobi was back up and running like normal. Of course, I could have troubleshot the issue myself if I had thought to look at the remote to see what it says, but honestly, I forgot about the remote since we keep it out of site as we had set up Bobi's schedule on the remote when we first got her and haven't needed to touch the remote since. When you have Bobi setup, you really don't have to do anything with it except dump out its waste bin. I can highly recommend Bobi. It's a great little robot vacuum and does what we bought it for nicely. It has greatly cut down on the need for us to sweep up the floors on a regular basis. The design of the robot is cute and works very well. The customer service backing Bobi is amazing. They do actually care about their customer base and are very friendly and supportive in helping you get Bobi back up and running. The pricing on Bobi is also so much better than the other brands out there as well, which is why we decided to finally get one, and we are quite glad we ended up with our little robot friend, Bobi.

I love my bobi. I have two dogs so it sweeps up all their hair and the dirt they track in from outside. I have it set so it runs on it’s on so I don’t even have to think about it. I have been complimented about how clean my floors are. I never take out the regular vacuum anymore. Time saver!! My bobi recently had an issue and Jared from customer service was amazing! He walked me through troubleshooting steps and quickly figured out the problem. A new battery was shipped right away and we are up and running again. Would highly recommend this to anyone who wants a clean floor without the hassle.

bObsweep has done me solid by taking care of all my sweeping needs. I purchased this during Black Friday a couple years ago and it is still running strong. I did have an issue with my battery not lasting so I contacted customer service and they sent me out a new battery free of charge right away and got me back up and running. Runtime is a little longer than advertised, as it runs a little over 2hrs for me. This one comes highly recommended for me!

I love my bObi! With two dogs who shed like crazy, dog hair is everywhere in my house. It is so nice to be able to set my bObi pet up and let it get the job done for me. It makes vacuuming every day realistic! Customer service was great as well helping me with my warranty when I lost a tiny but crucial part to the machine. Can’t wait to see what other products they’ll come up with!

I'd like to give this thing 0 stars, but the vacuum does seem to pick up what it reaches. Also, I don't think that I am allowed to post a review and warn mankind of the fallacy that is Bobi without giving at least one star. And now, the long list of negatives... I've had my Bobi Pet for about a year now and have tried endlessly to make a success of this thing. but the many elements of my dissatisfaction seem to have no recourse: 1) it only makes it back to the charging station ~10% of the time. Not only do I usually end end up manually connecting it back to the station but when I place Bobi directly in front of the charging station and press "juice" it will move away from the charging station EVERY TIME! I've attempted resyncs so many times that I can't begin to count them and there's never any success. In fact, once the 'juice' cycle begins it seems that going back to the charging station is the last thing that it ever wants to do; it simply meanders around the house like a lost fool. 2) It knows enough to not crush the ends of our vertical blinds, yet it'll attempt to move our piano endlessly; sometimes it comes to its virtual senses and moves away, but many times I have to physically move it away so it can proceed. 3) It has the strength to move our coffee table and uses that strength every time. You would think that it would bump it once or twice and realize that it's not a lying pet and proceed, but instead it moves the table, knocking over anything that is on the table. We had a small crystal piece on the table that was knocked over and broken thanks to Bobi. 4) I have a large bird cage and this Bobi beast has the strength to move it. Of course, like the table and piano it bumps into the cage, then bumps it again, then realizes it can move it, does so, and scares the birds. So here's my chance to use the virtual wall. Well, that wall is junk. It does appear to work at first but the problem is that Bobi doesn't remember where it had previously vacuumed and goes back to the spot again and again. Eventually, the wall powers itself off and on one of those trips, you guessed it, the cage is moved. Essentially, if I don't want my cage moved I have to sit and watch for Bobi to attack the cage. Not convenient at all if I have to endlessly monitor its movements. There are also times when I turn on the wall and place it in front of the cage and literally 2 minutes later Bobi will come to that place and cross right over the line while the wall still appears to be on! 5) Continuing on the hapless wandering, I have other robotic cleaners and they all seem to have no issue charting where they've been and not going back to those spots, ensuring that the whole floor is cleaned. Not Bobi. That moron will go back to the same spot 5/10/20/endless times while ignoring other spots completely. Every time I run the vacuum I look for places on the floor with visible dirt or add my own to see if it gets them, and she NEVER gets all of the spots. Never. Not once. 6) Bobi CONSTANTLY gets stuck under the dining room table. We even move the chairs out in order to make room but for some reason that stupid vacuum gets stuck very frequently and beeps in distress, making one of us physically move it to a clear area. At that point, as stated in point #5 she will very likely go back under the table and get stuck again. I could probably go on and on but I think I've made the point clear; my assumption is that ANY OTHER ROBOT VACUUM would be better than this piece of junk. If you want one for free, just wait outside my house...I'll be throwing mine out the window very soon. BTW, as I typed this Bobi was riding around the floor on 'juice' and yet again, stopped in the middle of the floor in lost despair. My wife had to pick it up and connect it to the charging station manually....again. If I had a dime for each time this has happened I could have bought a high-line iRobot.

I have had this product for almost a year now. The vacuum was quick to set up right out of the box. Perfect for daily use. Smooth transition from carpet to hardwood floors. Extended spinning brush allows bObi to cover corners, bottom trimmed walls and hard to reach places. Lightweight so easy to move from room to room. Removal of dustbin to empty is simple as well. I am pleasantly surprised at the thorough cleaning job it does. Great product which exceeded expectations.

Doesn’t map the rooms and doesn’t always hit all areas.

We are absolutely impressed with our Bobi! With 5 cats and a golden retriever we were constantly needing to drag out our vacuum cleaner. No longer! It is amazing at how well Bobi does her job. I continue to be surprised at how much she picks up on a daily basis. Also I cannot say enough about the great customer service. Many other companies could learn from them on how to operate customer service. I would definitely recommend, and I already have.

I bought my Bobi back in January and I love her. She is definitely a great help with keeping all the dog hair under control. The only issue that I have is her wheels seem to stop working. It has never been both wheels at the same time and then she starts going in a circle. The customer service is phenomenal because they immediately shipped me a new set of wheels and I was able to replace it myself. Bobi was back good as new.