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Customer reviews

Rating 4.4 out of 5 stars with 1684 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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85%would recommend to a friend

Customers are saying

Customers admire the Dustin Robot Vacuum & Mop for its excellent cleaning performance and top-notch navigation. Many appreciate its ease of use, simple mapping, and self-emptying feature, as well as its minimal noise level. However, some customers have reported issues with connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 1,684 reviews
  • Rated 1 out of 5 stars

    Vacuum ——

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good waste of money mop features useless. Does not clean

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    do not but

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is not great .. i just bought a few months and already has so many problem!!! going to send in for repairs.. i regret this purchase

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dustin

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with it so far at all. Constantly looses the map in the app. Mapping is awful on it. Edge sensors constantly having “issues”. Constantly gets kicked off of WiFi. Would not purchase again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is not working properly. It leaks the water always

    No, I would not recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Vacuums Great....Mopping is meh

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am loving my Dustin, although our Corgi is not quite so sure! My main floor is about 1,100 square feet and Dustin is able to cover that in about 1.5 hours on a single charge at medium power. He has gotten stuck on cords twice, but that was my fault for not getting them out of his way. It does a great job at picking up the Corgi's hair, although it has a problem emptying if I don’t empty it half way through the cleaning cycle as the flap on the vacuum gets clogged with the hair. I also love the lines it makes in the carpet. Every time it is like a little art display on the floor! The mop function is a little weak and I do not use it very much. I still prefer a little elbow grease on my part. The mapping functioning is the app is great. Its shows the floor plan of your home and the location of the charging dock and Dustin while he is at work.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    WiFi will not wotk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot get WiFi to work. Something is wrong with it connecting. Would not recommend

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not satisfied

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesnt cover the edges. Not powerful in terms of cleaning or mopping. It goes in random direction

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good cleaner

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is always lost and can’t find its way to the dock. The map is constantly deleted and I have to reprogram my house. It does not clean hard floors or carpets very good. The battery does not last long.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Navigation, Noise level

    Rated 5 out of 5 stars

    Dustin

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dustin has been a great addition to our home! He is doing a great job of helping me keep up with the pet hair and keeping our house clean. Dustin is very quiet while he's vacuuming and follows his directions very well; he does the areas he's told to do and returns home when his job has been completed. The self emptying feature is awesome. It saves me a lot of time with my busy schedule.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Wouldn't buy Again

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was super excited about this purchase, however that was short lived. Dustin, just pushes dirt around and the spin brush falls off frequently. Will probably return and buy a reputable brand.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Mapping, Noise level

    Rated 5 out of 5 stars

    Dustin is great!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine works wonderfully and mapped out my home perfectly on the first attempt. It’s super quiet, and does such a great job! I was also impressed with how quickly and effectively it vacuums - the battery life is really good too. The best part is the self-emptying bin, I love this feature. I haven’t used the mop attachment yet, but I have no doubt it works as good as the vacuuming feature!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Spitting out dust balls

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have it for a year. Takes for ever to recharge. Dust stopped transferring to base after usage n leave dust balls all over the floor.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very disappointed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed but I cannot return because it is over 15 days refund policy! It broke down and the battery doesn’t charge after 29 days of using it!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work as expected. Poor quality.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work for us. I know it worked for some other folks but it was always getting stuck everywhere when we tried to use it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Navigation, Noise level

    Rated 5 out of 5 stars

    Dustin for the Win!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our Dustin so far! We’ve not yet used the mop attachment but my sister got hers same day and said hers worked great too! I LOVE how quiet it is. We stopped using our roomba due to the sound. I’m neurodivergent as is my husband and it was just too much for us. Thanks for making our cleaning easier to manage and comfortable too! We don’t often get both. It’s even quiet enough our 3 easily spooked dogs adjusted very quickly to it! After the first use they stopped caring about it. It’s barely different sound level wise than an air conditioner. It seems quieter than that to me. What noise it does make sounds more like white noise or a sleep sound machine so it’s not annoying. And so far it’s worked great! We recently moved so our house is a bit chaotic with bins everywhere and getting moved a lot. It does great at mapping and navigating around all kinds of stuff! I will say the empty noise scared the living daylights out of us hahah but it’s fine now that we know what to expect. I forgot it emptied itself so wasn’t planning on hearing a vortex into another dimension opening in our kitchen. Lol Thanks again for a great product. I’ll let you know if we have any hiccups.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    1 star because 0 is not possible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used on tile floor for 2 weeks at most, not even on daily use and then it won’t charge anymore. Keep giving error message on the app.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Navigation, Noise level

    Rated 5 out of 5 stars

    Give this guy a try!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got Dustin as an upgrade from our Slam and I could not be happier so far. He's super intuitive about his mapping (we had a Pethair Vision Plus previously that had to use "bump-in" technology to map) which is great. Set-up could not have been easier! He runs fairly quietly throughout the house and has been great about getting under things and getting himself out without issues. Our only real complaint is we wish he had a longer power cord. Since he needs a bit of space to get back to his charger, we have a spot that's great except for where our outlet is vs where we need to park him. We will be experimenting with his mapping and blocking him from areas but it seems the process is fairly uncomplicated. Dustin is a great addition to our family with one dog and a cat that seems to shed constantly. Our floors always looked clean but the amount of fur that this unit picks up on a daily basis is crazy. Thanks Bobsweep and Dustin!

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    bObSweep Dustin Robot Vacuum & Mop Combo

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I received my bObSweep Dustin Robot Vacuum & Mop Combo about a week ago and have been putting it through its paces. Now this is a name brand that I’ve never heard of before, but because of how sleek it looked I decided to give it a try. Unboxing: Box 1 - Dustin Combo Robotic Vacuum Cleaner Box 2 - Self-Emptying Charging Station Box 3 - Accessories * Side Brushes (2) * Main Rubber Brush * Mop Attachments (2) * Mop Cloths (4) * Cleaning Tool * Filter * Dust Bag (2) - one is preinstalled in the dustbin Charging Bed and Owner’s Manual also included in the package. Ok so this thing was fairly simple to get up and running in less than 10 minutes. Basically, you setup the Charging Station on the Charging Bed, pop on one of the side brushes after removing all packaging film and protective pieces. Power on the Dustin bot vacuum (we named ours Dusty), and press the charge button to send him to the charging station to charge up. Follow along in the owners manual to get him connected to the WiFi and you’re good go. Once he’s fully charged (which he came 69% fully charged), you’re ready to let him loose. First off, this works better on regular flooring instead of carpet. Carpet is bit too thick and tough in my testing for it to really clean or suck up anything. So testing on our hardwood floor was better. Once you have him connected to WiFi through the companion app from the App Store for iOS (of Google Play Store for Android), simply press the Go button on the app and watch as Dustin starts mapping out the areas he’s going to clean. The robot vacuum leaves its base and starts mapping out the area by moving along the edges until it bumps into something which aids in mapping out the zoned areas. After it goes along all the edges, it then began doing the long/short strips of up and down passes. It did really well sweeping/vacuuming our hardwood floors. Afterwards, it returned itself to the charging station and quickly emptied the contents into the dust bag inside the dustbin. Now when it came to the mopping feature of this Vac & Mop combo, the mop function did ok. I say that because for something like a quick run over the floor is ok, however, for a stains and/or larger spills, you may want to use the old reliable mop for those jobs. I was more impressed with the vacuuming versus the mopping function, but the mopping function works as it should. Just don’t expect a lot out of it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not great

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not vacuum well at all. Constantly have to clean it out.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mop setting doesn’t work after a few weeks.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great the first couple of weeks now the mop setting no longer works and I can no longer return it.

    No, I would not recommend this to a friend