Customer Ratings & Reviews

I was excited at first when I saw the discounted price but it keeps on getting stuck everywhere. Only one swiper do not detect surrounding items. Doesn't have the lasers to detect walls, chairs objects so run into everything.

The first one died in a day. The customer service was superb and had another one on its way very quickly. Hope the first one was an anomaly.

Not the best, the vacuum only has one brush and it leaves a lot of trash behind.

It moves very poorly on the carpet, and I also think that the suction power of the garbage is very poor.

Not so happy with the product. Brush keep falling off. Keep stopping. Not good brand.

You get what you pay for I guess. Bought this because it was a deal of the day and had decent reviews. It literally ran for 3 minutes then said it had a dust bin error and no matter what I do I couldn't get it to clear and customer service was no help at all

Not worth the money even on sale . This robot turned on twice on its own and sucked up things laying around like my dogs leash . Also this does a lousy job vacuuming and mopping . I don’t even like using it .

Not good waste of money mop features useless. Does not clean

Very disappointed but I cannot return because it is over 15 days refund policy! It broke down and the battery doesn’t charge after 29 days of using it!

Did not work for us. I know it worked for some other folks but it was always getting stuck everywhere when we tried to use it.

We love our Dustin so far! We’ve not yet used the mop attachment but my sister got hers same day and said hers worked great too! I LOVE how quiet it is. We stopped using our roomba due to the sound. I’m neurodivergent as is my husband and it was just too much for us. Thanks for making our cleaning easier to manage and comfortable too! We don’t often get both. It’s even quiet enough our 3 easily spooked dogs adjusted very quickly to it! After the first use they stopped caring about it. It’s barely different sound level wise than an air conditioner. It seems quieter than that to me. What noise it does make sounds more like white noise or a sleep sound machine so it’s not annoying. And so far it’s worked great! We recently moved so our house is a bit chaotic with bins everywhere and getting moved a lot. It does great at mapping and navigating around all kinds of stuff! I will say the empty noise scared the living daylights out of us hahah but it’s fine now that we know what to expect. I forgot it emptied itself so wasn’t planning on hearing a vortex into another dimension opening in our kitchen. Lol Thanks again for a great product. I’ll let you know if we have any hiccups.

Worked good at first. Then about 3 months in it says the dust bin isn't engaged when it is and it won't run.

Had for 2 weeks stopped dead Instructions said push reset But it doesn’t tell you where the reset is??

Unless I can get help setting up this vacuum, I will have to return it. It is too confusing for me to figure out how to set it up with a computer.

I have owned multiple brands of robot vacuums in the past. Currently this is the best one I have owned. Pros: (Biggest pro: Self-emptying, Customizable, Mapping once you have an accurate map) - The mapping feature is great, however in my experience i needed Dustin to map the house 4 times before it got a perfect map. I would recommend putting the vacuum suction mode to "None" when mapping so it doesn't drain the battery and can get a map to your liking. - The ability to control the suction power - Low is very quiet. I work from home and run the vacuum daily while I am working but have the suction set to low. But when I am out i bump it up to medium or high. Medium is a little louder, may not recommend if you're in a work meeting. But High - definitely would not recommend if you're in a work meeting or working from home. High is a bit loud but works. - The ability to send Dustin to a specific room to clean - works great as long as the map that is saved is accurate. - The scheduling i enjoy how customizable it is. Scheduling does require a map. But it allows you to select days, which rooms you want, and the suction power to be used. - The self emptying function - works great. I did encounter it not properly self-emptying 1 time though. But that was due to Dustin being clogged with dog hair. We have a Husky/Shepard with very thick hair. Hair so thick it clogs upright vacuums if we don't vacuum for a while. So running Dustin daily has been amazing - no issues self emptying otherwise. - The mopping feature - i used one time on hardwood. It wouldn't replace an actual mop where you may need some more elbow grease. But for a light cleanup it did a decent job. I still would use my regular mop though since we have 2 dogs and they track in mud when it rains. The mop feature is also customizable in the app for both scheduling as well as how much water you want it to use. - Dustin finding its charger and properly docking worked great every time so far. In the past with other brands of robot vacuums its been hit or miss on properly docking. But with Dustin i have needed to assist it only 1 time and that was when i initially took it out of the box to charge. Cons: (Biggest Con: Mapping feature in the app) - The mapping portion of the app is not user friendly when it comes to tweaking the map. Dustin had split my Kitchen into 3 rooms originally. You can combine the rooms HOWEVER it grayed out the middle part of the kitchen. If a room is grayed out - it cannot be tapped on to connect the rooms. So you have to delete the whole map, can't delete just part of the map. Then have Dustin remap the whole house or area again. I would suggest the ability for the mapping feature to either remap a single room OR the ability to combine gray rooms. Since Dustin saw the room and scanned it. It just didn't think it could clean that area. - Continuing on with the map tweaking, its a slight challenge to mark no-zones (no vac/mop) since you get a small line or a big square. Its either too touchy or not touchy enough in the sense you tap on the map and sometimes the line is in the middle of the house OR its crooked and can't be adjusted easily. - Replacement bags for the self-emptying container are only available through manufacturer, cannot be found on Amazon. However the bags do last a bit (depending on how often you use the vac, how dirty your living area is) - If you have thick dog hair, this vacuum may not be the best fit since thick dog hair could potentially clog the self emptying bin.

Dustyn did not hold his own in the age old battle between Australian Shepherd hair and robot vacuum.

Never connected to the wifi properly, didn't make to follow-up the schedule yo clean no even once, stayed rotating in one spots

Didn’t work as expected. Kept getting stuck around table and chairs.

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Bad business they canceled my paid item without contacting me