Customer Ratings & Reviews

It was great the first couple of weeks now the mop setting no longer works and I can no longer return it.

Very disappointed but I cannot return because it is over 15 days refund policy! It broke down and the battery doesn’t charge after 29 days of using it!

Constantly disconnects, it doesnt mop it just drags a small piece of cloth, cant park right on the docking station. Piece of junk.

We love our Dustin so far! We’ve not yet used the mop attachment but my sister got hers same day and said hers worked great too! I LOVE how quiet it is. We stopped using our roomba due to the sound. I’m neurodivergent as is my husband and it was just too much for us. Thanks for making our cleaning easier to manage and comfortable too! We don’t often get both. It’s even quiet enough our 3 easily spooked dogs adjusted very quickly to it! After the first use they stopped caring about it. It’s barely different sound level wise than an air conditioner. It seems quieter than that to me. What noise it does make sounds more like white noise or a sleep sound machine so it’s not annoying. And so far it’s worked great! We recently moved so our house is a bit chaotic with bins everywhere and getting moved a lot. It does great at mapping and navigating around all kinds of stuff! I will say the empty noise scared the living daylights out of us hahah but it’s fine now that we know what to expect. I forgot it emptied itself so wasn’t planning on hearing a vortex into another dimension opening in our kitchen. Lol Thanks again for a great product. I’ll let you know if we have any hiccups.

Used on tile floor for 2 weeks at most, not even on daily use and then it won’t charge anymore. Keep giving error message on the app.

We got Dustin as an upgrade from our Slam and I could not be happier so far. He's super intuitive about his mapping (we had a Pethair Vision Plus previously that had to use "bump-in" technology to map) which is great. Set-up could not have been easier! He runs fairly quietly throughout the house and has been great about getting under things and getting himself out without issues. Our only real complaint is we wish he had a longer power cord. Since he needs a bit of space to get back to his charger, we have a spot that's great except for where our outlet is vs where we need to park him. We will be experimenting with his mapping and blocking him from areas but it seems the process is fairly uncomplicated. Dustin is a great addition to our family with one dog and a cat that seems to shed constantly. Our floors always looked clean but the amount of fur that this unit picks up on a daily basis is crazy. Thanks Bobsweep and Dustin!

Had for 2 weeks stopped dead Instructions said push reset But it doesn’t tell you where the reset is??

Awful device. Does not charge properly. Struggles to find its charging pad.

Dustyn did not hold his own in the age old battle between Australian Shepherd hair and robot vacuum.

Horrible. Can barely pick up a crumb. Can't ever find the charger even when it's 2 feet away. The app sucks. Just avoid.

We love Dustin (now named Dark Helmet), The amount of detail put into even the packaging is amazing. Dark Helmet is so quiet when he is cleaning that it is a huge plus. After the mapping, Dark Helmet went to work, and there is a lot of it. We have 4 cats and a dog. If you have a zoo like we do, I would suggest running each room and then send him home to self empty at least the first couple times. Let's talk about that fantastic feature of self-emptying, shall we? Dark Helmet docks and then empties his contents. I hope he doesn't mind me sharing his personal habits. We are very pleased with Dark Helmet's cleaning, there is even a spot cleaning option. We would highly recommend Dustin a.k.a. Dark Helmet.

Worked good at first. Then about 3 months in it says the dust bin isn't engaged when it is and it won't run.

After 10 days disconnected from WiFi and couldn’t connect again. I contacted customer service but nothing they were suggesting worked I will have to return it

Bob (Dustin) came into our home just a few short weeks ago and we just love him. Of course, Bob does all the work. We just gave him some simple instructions on the app and he whisked his way into our hearts. Bob’s app is easy to install and navigate and lets Bob do all kinds of tasks relating to his main job, vacuuming and keeping our floors and carpets clean. Believe me, Bob knows what he’s doing. He avoids obstacles, stops at predetermined perimeters, and goes about his chore very quietly and then returns to his home on the charger pad. He even empties himself. Bob would make a good house guest for anyone or even a great roommate. Now when a bit of debris appears on the floor, we say, “Bob will get it.” One thing about Bob. He always keeps it clean.

I ended up returning this, the battery couldnt even do a forth of my down stairs the sweeper arm kept flying off. Spent a little more and purchased a shark.

We have received our new employee, Bob. Bob shows up on time everyday and works very diligently. He is very neat and tidy in his work and leaves no unwanted debris. Bob has been an excellent employee and friend and gets along very well with his older brother, Bob Senior. Bob has helped us eliminate extra help and has freed up valuable time for us to be able to do other things while he is at work. Bob makes sure he automatically empties the trash that is accumulated throughout the day. Bob never gives us an back talk and has been a great Joy to have as an exemplary employee!!

This product is By far the worst product that best have ever Sold. Everything thing about this product is bad. Not even worth 50$

We love Dustin the robot vacuum! We haven't tried the mop option yet, but the vacuum is wonderful. We had a robot vacuum before and it was always crashing into walls and furniture - we couldn't run it at night because it scared our kids. It also got stuck constantly! Not the case for Dustin! No crashing into furniture and walls, and it rarely gets stuck. It even cleans the washable rugs we have that no other vacuum seems to clean. It is quiet, effective, and easy to use. I am so happy we got this vacuum!

Unless I can get help setting up this vacuum, I will have to return it. It is too confusing for me to figure out how to set it up with a computer.

I have owned multiple brands of robot vacuums in the past. Currently this is the best one I have owned. Pros: (Biggest pro: Self-emptying, Customizable, Mapping once you have an accurate map) - The mapping feature is great, however in my experience i needed Dustin to map the house 4 times before it got a perfect map. I would recommend putting the vacuum suction mode to "None" when mapping so it doesn't drain the battery and can get a map to your liking. - The ability to control the suction power - Low is very quiet. I work from home and run the vacuum daily while I am working but have the suction set to low. But when I am out i bump it up to medium or high. Medium is a little louder, may not recommend if you're in a work meeting. But High - definitely would not recommend if you're in a work meeting or working from home. High is a bit loud but works. - The ability to send Dustin to a specific room to clean - works great as long as the map that is saved is accurate. - The scheduling i enjoy how customizable it is. Scheduling does require a map. But it allows you to select days, which rooms you want, and the suction power to be used. - The self emptying function - works great. I did encounter it not properly self-emptying 1 time though. But that was due to Dustin being clogged with dog hair. We have a Husky/Shepard with very thick hair. Hair so thick it clogs upright vacuums if we don't vacuum for a while. So running Dustin daily has been amazing - no issues self emptying otherwise. - The mopping feature - i used one time on hardwood. It wouldn't replace an actual mop where you may need some more elbow grease. But for a light cleanup it did a decent job. I still would use my regular mop though since we have 2 dogs and they track in mud when it rains. The mop feature is also customizable in the app for both scheduling as well as how much water you want it to use. - Dustin finding its charger and properly docking worked great every time so far. In the past with other brands of robot vacuums its been hit or miss on properly docking. But with Dustin i have needed to assist it only 1 time and that was when i initially took it out of the box to charge. Cons: (Biggest Con: Mapping feature in the app) - The mapping portion of the app is not user friendly when it comes to tweaking the map. Dustin had split my Kitchen into 3 rooms originally. You can combine the rooms HOWEVER it grayed out the middle part of the kitchen. If a room is grayed out - it cannot be tapped on to connect the rooms. So you have to delete the whole map, can't delete just part of the map. Then have Dustin remap the whole house or area again. I would suggest the ability for the mapping feature to either remap a single room OR the ability to combine gray rooms. Since Dustin saw the room and scanned it. It just didn't think it could clean that area. - Continuing on with the map tweaking, its a slight challenge to mark no-zones (no vac/mop) since you get a small line or a big square. Its either too touchy or not touchy enough in the sense you tap on the map and sometimes the line is in the middle of the house OR its crooked and can't be adjusted easily. - Replacement bags for the self-emptying container are only available through manufacturer, cannot be found on Amazon. However the bags do last a bit (depending on how often you use the vac, how dirty your living area is) - If you have thick dog hair, this vacuum may not be the best fit since thick dog hair could potentially clog the self emptying bin.