Customer Ratings & Reviews

bad……… …… …… ……… …… …… ……… …… …… ……… …… …… ……… …… …… ……… …… ……

Its a very bad product... doesn't work at all.. tried multiple attempts of reset/map/use... customer service was of no-use

Our bObsweep is doing the living room floor as I write this review. It would be a 5star rating except it is not made clear on the package that to use all the features of this great robot you need to have a 4mGz wireless network. Be sure to check with your internet provider before you buy! We had fast speed, and so the scheduling and mopping features could not be activated because they require a map, which is done on the app and our "Bobbie" could not join our home network, and I was so disappointed. After two weeks of just letting it "Go" and roam around the whole house, doing its great job of cleaning (and if that is all you want, it is still worth the price), I called CenturyLink, and someone there, who deserves a 5 star review, set us up with a second, slow speed network, and just like that, after only three days of "Go" runs Bobbie made a map, so I could designate rooms, set "mop free zones" and make a schedule for cleaning automatically. Our floors have never looked better, and if there is a problem between scheduled cleanings, Bobbie can be sent out to do a Quick clean of that room or I can make a designated area on the map for a Quick spot clean. Love that it self empties after every cleaning. So far we have not had to empty the bag and it has been almost a month. We have fir trees on our lot, and Bobbie can pick up the troublesome needles that come inside, and everything else on the floors. A few times it got stuck under a low table, so I learned to put books under them to block Bobbie but it is also great it can go under places our old vac didn't reach. I can't say enough about how superior a product this is, much better than the older robot vacs that got bad reputations because they didn't work that great. Our bObsweep Dustin vac is a great product, and we got it on a Best Buy Deal of the Day for less than $300. Best money I ever spent, if only it would do windows, too : -) Our living room rug has never looked better; the "tracks" Bobbie leaves makes it look like a football field, he covers the entire floor, and when he is done, he hustles back to his base and empties himself. How great is that!! The wood and tile floors don't have a crumb left after Bobbie is done and I do a Quick Room clean of the Entry and Kitchen every day so it is spotless. Enough said, free you time and delight your eyes with how great your floors will look, buy bObsweep, a Canadian company (and the map is not on the internet, just on the vac so no worries on privacy which is a concern with other brands). You deserve it!

No matter how you program it, it will get stuck. This brand is notorious for getting stuck all the time.

Never connected to the wifi properly, didn't make to follow-up the schedule yo clean no even once, stayed rotating in one spots

This vacuum is amazing- very impressive. It vacuums around things like chairs and tables without getting stuck. It moves behind sofas and recliners and gets back out. It goes between the slight height difference between the two types of floors without any problem. I love that it returns and empties the dust bin. I have a couple cats and this is able to keep the loose hair under control. It is very quiet on the low power setting and increases accordingly on the higher power but nothing out of the ordinary. It comes with a cute birth announcement on delivery.

Didn’t work as expected. Kept getting stuck around table and chairs.

The robot i bought was defective, it doesn't sweep properly gets stuck every where it goes.

Our Dustin is doing awesome!  It was truly bought for our Dental Office just to keep the new vinyl floors swept during closed times, but now discovered that I love the mopping ability!  It really does keep our new floors looking clean!   I also like the mapping feature which allows us to send it to a particular area.   It is nice that it self-empties because it is run during no working hours.  The looks of the vacuum and the base are stylish so it is not unsightly where it is stored.  I like the easy to use app and being able to control  Dustin by the app from anywhere.  This is a super buy and I could not be happier.

I love this vacuum! I had a little trouble with the initial setup. But it was probably because I was so excited that I didn’t read the instructions properly. Bobsweep customer service has been extremely responsive and helpful. I’ve communicated with them through email. My rep made everything so easy and even checked in to make sure everything worked out well. The vacuum is effective, quiet and smart. It moves smoothly from one floor type to another. I love that it empties itself. That was my least favorite part of my previous model. I’m thrilled that I found Bobsweep and I look forward to seeing what they come up with in their next model.

Bad business they canceled my paid item without contacting me

Setup was easy and the updates to the software took no time at all. I do pick up small items (toys) off the floor and make sure any shoes with laces are not in the way. I enjoy the enhanced mapping and flow of the vacuum process. It does not bump and bang into furniture or walls like other cheap models. The battery is amazing and can complete my second floor of about 1000sq feet in just over an hour. The dust bin is big and captures so much pet hair and dirt. The noise is less than a normal vacuum which makes me happy. This has given back hours to my life and allows me to vacuum daily with minimal effort.

It was good in the beginning,but get slow after one week

Worst robot out of the bunch, stick to the PET SLAM.

The Vacuum started great but now doesn’t pick up anything even on the high setting.

Lasted less than 90 days before the sensor failed and it refused to run

Do yourself a favor and don’t waste your money on this product

As an owner of two big dogs, one who sheds all the time this has been SUCH a lifesaver in keeping my rugs and hardwood looking great! It took only minutes to set up and download the app. The app is so easy to use and navigate, I love the mapping feature with the ability to block off certain rooms and/or areas as well as the option to see the battery percentage at all time and send Bob back to the charger! Highly recommend.

Not a good value fot money, both vaccum and Mop are not as expected

Claims to handle pet hair, absolutely the worst. Mine never works