Customer Ratings & Reviews

This machine works wonderfully and mapped out my home perfectly on the first attempt. It’s super quiet, and does such a great job! I was also impressed with how quickly and effectively it vacuums - the battery life is really good too. The best part is the self-emptying bin, I love this feature. I haven’t used the mop attachment yet, but I have no doubt it works as good as the vacuuming feature!

Does not vacuum well at all. Constantly have to clean it out.

Did not work for us. I know it worked for some other folks but it was always getting stuck everywhere when we tried to use it.

Does not stay online. Gets stuck a lot. Really frustrating to use

Very disappointed but I cannot return because it is over 15 days refund policy! It broke down and the battery doesn’t charge after 29 days of using it!

It was great the first couple of weeks now the mop setting no longer works and I can no longer return it.

We love our Dustin so far! We’ve not yet used the mop attachment but my sister got hers same day and said hers worked great too! I LOVE how quiet it is. We stopped using our roomba due to the sound. I’m neurodivergent as is my husband and it was just too much for us. Thanks for making our cleaning easier to manage and comfortable too! We don’t often get both. It’s even quiet enough our 3 easily spooked dogs adjusted very quickly to it! After the first use they stopped caring about it. It’s barely different sound level wise than an air conditioner. It seems quieter than that to me. What noise it does make sounds more like white noise or a sleep sound machine so it’s not annoying. And so far it’s worked great! We recently moved so our house is a bit chaotic with bins everywhere and getting moved a lot. It does great at mapping and navigating around all kinds of stuff! I will say the empty noise scared the living daylights out of us hahah but it’s fine now that we know what to expect. I forgot it emptied itself so wasn’t planning on hearing a vortex into another dimension opening in our kitchen. Lol Thanks again for a great product. I’ll let you know if we have any hiccups.

Constantly disconnects, it doesnt mop it just drags a small piece of cloth, cant park right on the docking station. Piece of junk.

Used on tile floor for 2 weeks at most, not even on daily use and then it won’t charge anymore. Keep giving error message on the app.

We got Dustin as an upgrade from our Slam and I could not be happier so far. He's super intuitive about his mapping (we had a Pethair Vision Plus previously that had to use "bump-in" technology to map) which is great. Set-up could not have been easier! He runs fairly quietly throughout the house and has been great about getting under things and getting himself out without issues. Our only real complaint is we wish he had a longer power cord. Since he needs a bit of space to get back to his charger, we have a spot that's great except for where our outlet is vs where we need to park him. We will be experimenting with his mapping and blocking him from areas but it seems the process is fairly uncomplicated. Dustin is a great addition to our family with one dog and a cat that seems to shed constantly. Our floors always looked clean but the amount of fur that this unit picks up on a daily basis is crazy. Thanks Bobsweep and Dustin!

Had for 2 weeks stopped dead Instructions said push reset But it doesn’t tell you where the reset is??

Awful device. Does not charge properly. Struggles to find its charging pad.

Dustyn did not hold his own in the age old battle between Australian Shepherd hair and robot vacuum.

We love Dustin (now named Dark Helmet), The amount of detail put into even the packaging is amazing. Dark Helmet is so quiet when he is cleaning that it is a huge plus. After the mapping, Dark Helmet went to work, and there is a lot of it. We have 4 cats and a dog. If you have a zoo like we do, I would suggest running each room and then send him home to self empty at least the first couple times. Let's talk about that fantastic feature of self-emptying, shall we? Dark Helmet docks and then empties his contents. I hope he doesn't mind me sharing his personal habits. We are very pleased with Dark Helmet's cleaning, there is even a spot cleaning option. We would highly recommend Dustin a.k.a. Dark Helmet.

Horrible. Can barely pick up a crumb. Can't ever find the charger even when it's 2 feet away. The app sucks. Just avoid.

Worked good at first. Then about 3 months in it says the dust bin isn't engaged when it is and it won't run.

After 10 days disconnected from WiFi and couldn’t connect again. I contacted customer service but nothing they were suggesting worked I will have to return it

Bob (Dustin) came into our home just a few short weeks ago and we just love him. Of course, Bob does all the work. We just gave him some simple instructions on the app and he whisked his way into our hearts. Bob’s app is easy to install and navigate and lets Bob do all kinds of tasks relating to his main job, vacuuming and keeping our floors and carpets clean. Believe me, Bob knows what he’s doing. He avoids obstacles, stops at predetermined perimeters, and goes about his chore very quietly and then returns to his home on the charger pad. He even empties himself. Bob would make a good house guest for anyone or even a great roommate. Now when a bit of debris appears on the floor, we say, “Bob will get it.” One thing about Bob. He always keeps it clean.

I ended up returning this, the battery couldnt even do a forth of my down stairs the sweeper arm kept flying off. Spent a little more and purchased a shark.

We have received our new employee, Bob. Bob shows up on time everyday and works very diligently. He is very neat and tidy in his work and leaves no unwanted debris. Bob has been an excellent employee and friend and gets along very well with his older brother, Bob Senior. Bob has helped us eliminate extra help and has freed up valuable time for us to be able to do other things while he is at work. Bob makes sure he automatically empties the trash that is accumulated throughout the day. Bob never gives us an back talk and has been a great Joy to have as an exemplary employee!!