Customer Ratings & Reviews

Cumbersome software - and a useless vaccume - it just walks doesn't pick up any dust - struggles on hardwoods and is pure crap on rugs or carpet.

For a machine that retails for over $1000 I'm extremely disappointed so far with my experience. Was super excited hoping for good results on the first clean however the side brush sweeper fell off 6 times within the first room from contact with basic objects, wall corners and trim. May have to severely limit cleaning areas with do not clean zones as it has gotten stuck near lamps, square boxes, and on the door mat. I was expecting something much better equipped to handle a small basic townhouse for the price.

Worked great for about 6 months, but started acting up after a software update, It no longer vacuumed in a straight line. It does head to the dock in a straight line though. Tried all the diagnostics with no luck. I recently contacted support as it now won't even charge and they tell me it's $40 to have it shipped back for warranty work. I haven't even had it for a year. So many reviews say they have good customer service. I disagree.

Picks and chooses what it wants to pickup. Certain styles of tile affect the performance. Better at picking up dust than larger debris. Currently in the process of returning my unit to bObsweep after a month and a half of use.

Not so happy with the product. Brush keep falling off. Keep stopping. Not good brand.

I was excited at first when I saw the discounted price but it keeps on getting stuck everywhere. Only one swiper do not detect surrounding items. Doesn't have the lasers to detect walls, chairs objects so run into everything.

Does it clean? Yes. Surprisingly well. Dustin will vacuum for up to two hours- unlike most of its' human counterparts, and go under and behind furniture other methods often neglect. Even if you have just vacuumed Dustin will remove fine dust particles that aren't good for your health. If you let Dustin do most of your vacuuming he will impress with his ability to quietly create a healthier home environment. Is it easy to set up and launch? Yes. Very few minutes are needed before putting Dustin efficiently to work. Does it work well? Yes. Dustin maps your home (with no possible privacy issues were he instead using a camera) fairly accurately- allowing you to choose to clean everywhere or only selected areas. It can be easily controlled from your phone, will work until exhausted and then accurately find his re-charger.

The device won’t connect to WiFi, and won’t update its software. It does a decent job cleaning, but I don’t think it’s any better than the cheap robo vacuum we had before this. I would not recommend this vacuum, I would go with a name brand instead. Also worth noting, when we received the vacuum and I took it out of the box it looked dirty and scuffed up. I bought it new but I think I may have gotten a refurb. It does function, aside from the software and WiFi issues I mentioned above.

Had hope for this and thought it was gonna be ok at first but NOPE after dealing with it for a month or so figuring out that the app sucks first of all , It's loud gets stuck often even after mapping was complete brush spins to fast even on low power slings debris around no voice sound that ive found , like my ( ihome nova pro ) wich is superior to bOb sweep dustin would not buy again or recommend to others

I called the insurance company, they didn’t want to fix it, they gave me another one but I had to pay another 79 dollars, which wasn’t fair to me because I had very little with it

Doesn not clean specific rooms that it’s assigned too.

Dont do it - price is low, and there is a good reason for that.

I bought this on a crazy Deal of the Day sale, hopeful this would be an upgrade from my old Roomba. IT IS NOT! During the first use, it stopped during the run stating that the main brush was clogged. It wasn’t, but I’ve cleaned it out multiple times to almost a new state.. That error pops up every time after a couple seconds of trying to run it. I’ve reached out through the app and email to try to get help, and so far no luck. Don’t waste your money on this floor ornament.

Bought this out of curiosity about the brand. Features sound good on paper, so the thought was what the heck I’ll give it a chance. What a mistake that was. Setup was easy but as noted the sode brush falls off and won’t stay on, the vacuum is poor and challenged to pick up cat litter on low pile carpet. On a positive note it didn’t get stuck except once. But as a vacuum it’s below one. In the garbage it goes. I won’t even donate such junk.

As a stay at home mom with a one year old and a 14 year old Dustin has brought more peace into my life! It was so easy to put together, I Normally get my husband to install everything for me lol. I was surprised and thrilled I didn’t have to conduct a mapping since DUSTIN already had a layout of my house after connecting to my wifi! Wow! I quickly downloaded the app and love love love how easy it is to use!! Since Dustin has a brush on the side I feel like it not only sweeps but dusts as well, such a great feature! The battery life seems never ending maybe because it charges so fast! It’s pretty quiet while it sweeps I forget it’s going around at times! I love that it self empties however it is a bit loud. The mop option works great on minor spills. Overall I am absolutely thrilled and in love with my Dustin. I can make better use of my time by spending it with my loved ones since Dustin gets the job done! Thank you!

It doesn't have enough power. It's definitely not an improvement over the Pet Hair.

Was great while it worked. Love the zone mapping for different rooms. Unfortunately Dustin died after 8 weeks

I've had it for a few months now and it's getting slower and slower every time I use it. I might as well vacuum myself. Would not recommend.

The sensor failed by the stairs and rolled down the stairs and went threw the wall in a brand new house I would not recommend this

Not good waste of money mop features useless. Does not clean