Customer Ratings & Reviews

Best thing ever, so amazing I am going to buy a few more

I was happy to get this machine but it did not live up to expectations. It takes a minimum of 2 minutes to get off the charging pad. This was delivered to me on March 31, 2025 and after two weeks it has not mapped all the rooms in my house and it runs for 3 - 10 minutes on average before returning to the charging pad with 90% charge available. So it has not cleaned all my house yet. I tried to return it today 3/19/2025, only to be told that I should have returned it on April 15, 2025 so it it unreturnable. Best Buy wants me to use up the 2 year Geek repairs I bought to get it fixed after owning it for just two weeks so I am not entitled to use a new product for a while before it is to be repaired at a cost of $410 with the Geek Squad repair plan. I am furious

It get stuck on every small place and the drain compartment get block easily

Love the sweeping part. The mopping is terrible it leaves swirls on floor. Don't mop with it anymore just vacum

There is no separate option between mop and vacuum It did vacuum good initially after 6 months I see I dirt even after cleaning.

Very cheap quality materials used here, vacuum is always so lost and confused. The bag insert is made of thin cardboard instead of plastic. Single roller that gets hair tangled often. Has a mop attachment, but doesn’t wash or dry it. I would say this thing is worth about $200 at most. Better offerings by competitors fir sure. I ended up with a Roborock S8 MaxV Ultra. I’ve tried Dreame X40 Ultra as well, returned it. Get a Roborock, don’t be fooled by the all the sposered videos on youtube for Dreame.

I’m upset that I wasn’t able to set it up and try it before the return window was over. Got it for a great deal and should have known it was too good to be true. The app is not user friendly. Now full disclosure I’m used to the app for my Shark model. I just loved being able to have the mop option. Neither the mop option on this nor the vacuum are any good. Will take this as a loss and save up for the Shark version.

Not performing cleanness for people who want to clean

Cleans well when it works which is close to never. It will come off the charger and stop with a trouble code. Never runs the whole cycle and just glitchy overall

This has been nothing but a headache since it was purchased, and a big waste of money. This was bought for a family member as a gift, and now is past the timeframe to return. I am reasonably good with technology, and the go-to in the family to fix things when it's not working. I want to throw this device out the door, it's so frustrating. The app is behind in times - it's slow and glitchy, and only works when it wants to. There is an update that will not install. I went so far as to carry the whole unit to be right next to the router, and it still won't update. The last few times I've tried to get it to vacuum, it starts, does a few spins in a span of three feet, and then goes back to its dock and self-empties. This was our first attempt at the robot vacuum, and unfortunately, might be our last.

I actually hate this thing and wish I could get my money back. It was great for the first month or so. Now it has no suction, doesn't run on schedule and if it does run it's doesn't do the whole area it's supposed to. Save your money and get something else.

Dog hair gets stuck and ends up getting scattered everywhere

Does not clean much and makes too much noise so can’t use while you are working from home or while sleeping

It kept freezing up and seizing up. The sude brush finally froze up and would not repair. It sits in a corner unrepairable. My cat sleeps on it.

First of all price . 1200 reduced to 300 ? There's no way that piece of junk is worth that.2 8000pa suction ? Terrible at sucking anything it litteraly passes by an area and would leave crumbs and hairs right at its path . I had to play soccer with i start to throw those debris at its bottom to suck basically following the robot everywhere super frustrating. 3-mop terrible worthless draging a mop no pressere no vibration litteraly pass a paper after it path and its black .overall please dont do my mistake i bought when i was abroad thinking its a good deal by the time i opened the 30 return window was gone . Anyone know how i can return or complain for my money its been 2 months?

Decent, but can't handle my high pile rug so it sticks to the hard surface areas.

Because we have so many dogs and cats that this was not good for our home, took it back

This vacuum keeps getting stuck in random spots in the house. The vacuum is not strong and doesn’t pick up everything on his way. I want to return it but I don’t have the box it came with

The map that the vacuum did, disappeared already twice. Then when you ask for an specific room, it only does one portion, it does not do everything. For the amount of money that it cost, I wouldn't recommend this product. Last thing, if you use the max power, drains the battery in less than 20 minutes.

I liked it the first time. But after that it was a nightmare. It keeps clogging and I have it empty after every session. I live in a small apartment not much dirt for it to be clogging like this. The moping feature is the bare minimum. It constantly leaks water even when you’re not using it. It just pushes the water around. It keeps acting like it wants to turn off in the middle of each vacuum session. It doesn’t dock by itself anymore even if it’s done cleaning the room it will still idle and I have to manually send it to dock and charge. Please don’t get it any other is better.