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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4190 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

81%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 157 Showing 3,121-3,140 of 4,190 reviews
  • Rated 5 out of 5 stars

    Yu can trust Bose with your sound needs.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live by my music and I have just naturally been giving more and more of my quality sound needs to Bose.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my husband, he said they never kept a charge and when ready to use them connecting them was difficult. We returned them.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      I am sorry to hear that your husband had to returned the QuietComfort Earbuds II due to charging and connectivity issues.

      If you have any questions, please don't hesitate to contact our team: https://support.bose.com/s/get-help-landing-page?language=en_US

      Best regards,
      Lau - Customer Support bose

  • Rated 5 out of 5 stars

    As expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect, sound is great and feels great in my ear.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great price match

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They price match me for the lowest price ever online

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not great quality

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not great quality. Product is way better but poor quality. After using it for a year by now, I tried to pull out earplugs to change the size and surprisingly it broke into 2 parts

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello. I am glad to hear that you enjoyed the product. However, should you need assistance with any issue, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Bose Customer support bose

  • Rated 1 out of 5 stars

    Bad for calls

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor audio quality on calls unless you are in a silent room. You will hear the noise cancelling his sound and people on the call can't hears you well. People comment on hearing wind and street noise. I bought them for the design with wings to fit in my ears. One side is great, the other side fit is so-so. Connection is design for Apple. Android connection was not straight forward. Wish I never bought them.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best noise canceling and transparency / aware mode

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise canceling and the transparency / aware mode is amazing. Very natural. Bass is nice and full. Overall like then much better than the AirPod Pros. Also don’t need to use my over ear headphones anymore since the noise cancelling on these is even better.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not a fan

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones may be my least by Bose. Its a winder they aren’t available anymore. Constant connectivity issues. Charging can be annoying. Constantly falling out of ears when working out. The fit is not good. I prefered the older style. These suck.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is for the ears 1 and 2. Is nice and smell good too. Ty for nice sound and will keep use it. Smell it.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great earbuds

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Originally had the black version, wanted to switch up the color and they look amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good !! I LOVE IT very good price and at the store very good customer services

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose products

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got these and have not had a chance to use them. But I always like the Bose products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these for my wife before a trip and she loves them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible sound and fit! My husband loves them!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Still trying

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used these ear buds a hand full of times and have gotten comments on phone calls that they couldnt hear me or it was muffled. I have been hesitant to use them much after.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for the review. We're sorry to hear about the call quality issues. For a quick resolution, we recommend checking the microphone area for any debris and ensuring a secure fit. If the problem persists, please reach out to our support team for personalized assistance.

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Best in class

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose ear pods are the best. Also the staff at Best Buy was super helful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and I absolutely love the bass on them

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice sound, hard to connect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sound and feel of these! But everytime i want to pair them its a hassle, other brands do it automatically when you open them and put them in.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for reaching out! The earbuds will automatically pair to the last device when powered on. If this is not happening for you, please reach out to our Customer Support team: https://bose.life/3nTDo5H

      Liam - Bose Customer Support bose

  • Rated 5 out of 5 stars

    So much better than the AirPod Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Significantly higher quality experience than AirPods Pro. After having look for an AirPod replacement after my second pair began failing after 11 months of use (about the same as my first pair and both had struggled with intermittent muddy mic quality), I picked these up and the difference is stunning. Even the noise cancel is better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For the G/F

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She loves them....................................

    I would recommend this to a friend