Customer Ratings & Reviews
- Model:
- 870730-0020
- SKU:
- 6512517
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.2 out of 5 stars
Customers are saying
Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Bad for calls
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor audio quality on calls unless you are in a silent room. You will hear the noise cancelling his sound and people on the call can't hears you well. People comment on hearing wind and street noise. I bought them for the design with wings to fit in my ears. One side is great, the other side fit is so-so. Connection is design for Apple. Android connection was not straight forward. Wish I never bought them.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
I am sorry to hear that you are having issues during calls with your QuietComfort Earbuds II.
If you also have issue wearing the earbuds, please check this article and don't hesitate to choose a different eartip size on each ear: https://support.bose.com/s/display-articles?productId=01t8c00000OydAFAAZ&articleId=ka08c000001brKkAAI&language=en_US
Properly wearing the earbuds can improve the audio performance overall.
If you need further assistance, please feel free to contact our support team: https://bose.life/contact
Best regards,
Lau - Customer Support
Surpassed my expectations!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds had be recommended to me. I bought these for myself and they have surpassed my expectations!
I would recommend this to a friendYu can trust Bose with your sound needs.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live by my music and I have just naturally been giving more and more of my quality sound needs to Bose.
I would recommend this to a friend- Pros mentioned:Sound qualityCons mentioned:Connectivity
Good, not great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. I absolutely hate touch controls. Every time I adjust the position of the earbud, I end up starting/stopping music or hanging up on someone. There should be an option to disable touch controls in the Bose app. Just like I can do with my old Google Pixel earbuds. I've also had problems connecting the earbuds to my phone. Sometimes I remove them from the case and they won't connect. Put them back into the case, close it, and try again. Then it'll connect.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Matt,
We're happy to hear that you're loving the great audio quality of your headphones. The touch surface is located on the outer surface of both earbuds, if you need to adjust your earbuds, you may not have the correct stability band and ear tip combo, check out our guide here: http://bit.ly/3EPCNez
As for the connectivity concern, putting the buds back into pairing mode is a great first step. If this persists, do not hesitate to reach out to us directly via https://bit.ly/3UNtwsQ
Tegan - Bose Customer Support
- Pros mentioned:Sound quality
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, but you’re not able to use just one airpod at a time because it keeps shutting off, especially when is the last one. And also when you’re on the call the other person can’t hear you.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
We're happy to hear that you've been enjoying the audio of your headset. While single earbud listen with the left ear is not currently supported, we are working on adding a feature that will let you use either the right or left earbud independently for listening and calls. If you already have the QC earbuds II and use the Bose Music app, you’ll be notified when this update is available in mid to late January 2023.
Tegan - Customer Support
- Pros mentioned:Fit, Sound quality
As expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to connect, sound is great and feels great in my ear.
I would recommend this to a friend Love them!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound and fit! My husband loves them!!!
I would recommend this to a friendGreat price match
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They price match me for the lowest price ever online
I would recommend this to a friendBose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good !! I LOVE IT very good price and at the store very good customer services
I would recommend this to a friendBose
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these for my wife before a trip and she loves them.
I would recommend this to a friendVery easy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is for the ears 1 and 2. Is nice and smell good too. Ty for nice sound and will keep use it. Smell it.
I would recommend this to a friend- Pros mentioned:Bass
Best noise canceling and transparency / aware mode
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise canceling and the transparency / aware mode is amazing. Very natural. Bass is nice and full. Overall like then much better than the AirPod Pros. Also don’t need to use my over ear headphones anymore since the noise cancelling on these is even better.
I would recommend this to a friend 
Great earbuds
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Originally had the black version, wanted to switch up the color and they look amazing
I would recommend this to a friendStill trying
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used these ear buds a hand full of times and have gotten comments on phone calls that they couldnt hear me or it was muffled. I have been hesitant to use them much after.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Thank you for the review. We're sorry to hear about the call quality issues. For a quick resolution, we recommend checking the microphone area for any debris and ensuring a secure fit. If the problem persists, please reach out to our support team for personalized assistance.
Kind Regards,
Eric V. - Bose Customer Support
Bose products
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just got these and have not had a chance to use them. But I always like the Bose products.
I would recommend this to a friendBest in class
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bose ear pods are the best. Also the staff at Best Buy was super helful.
I would recommend this to a friendFor the G/F
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.She loves them....................................
I would recommend this to a friendGreat sounds
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for a giveaway for our company. Winner loves them
I would recommend this to a friendBose Earbuds are an awesome product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bose never fails to impress. A monmth later, I bought a pair for my wife !!!
I would recommend this to a friend- Pros mentioned:Bass, Sound quality
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and I absolutely love the bass on them
I would recommend this to a friend