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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4181 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 142 Showing 2,821-2,840 of 4,181 reviews
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Great when working

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes hard to connect with iPhone. Disconnects randomly.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, we have recommended troubleshooting steps for Bluetooth related issues such as disconnecting that can be found here: https://bose.life/439FmCG. Should you need any additional support, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Bose Customer support bose

  • Rated 4 out of 5 stars

    Quality sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performance is second to none I’m very pleased so far & would definitely recommend them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy love ❤️

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great love them work great and charge late a lomg time

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Ear piece

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear piece os nice just thought on a phone call they would be louder

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Kathy, I am glad to hear you enjoy the design of the earbuds.

      If the volume level isnt quite up to your expectations, i would like you to try different media types as they might produce different quality sound. For example, Podcasts, music stored locally on your phone, MP3s, streaming music services (Spotify, Pandora), videos on your device or stored in the cloud, etc. can all vary in quality. Try different media to determine if the issue is specific to certain media.

      If you run into any issues, please reach out to support and we’ll be happy to help!
      https://bose.life/globalsupport

      Thanks
      Jack - Bose Customer Support bose

  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Love the new Quiet Comfort II Bose buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these buds. They fit comfortably even for long plane flights. The noise cancelling is excellent and it is simple to switch modes to aware and music. I have so much more room in my carry-on now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best in class ANC, big improvement over 1st gen.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are top tier earbuds from Bose that are just shy of being the absolute best on the market. I still have them a 5/5 rating for their best-in-class ANC and stellar, adjustable, audio quality. But they are missing some aspects that would have taken them over the edge. I’ll get the negatives out of the way first. At this price point, there is no excuse for the case to not support Qi charging. That’s something that $100 earbuds support. Bose could have done better. Second, you can’t use these independently. The right earbud feeds the left and is the only one that can be used by itself. This isn’t 2010 anymore Bose, get with it. Bose has said a firmware update is in the works, but never buy tech based on future promises. I can live with those two negatives though. The fit of these earbuds are great. No skipping, they stay snuggly put and I can wear them for hours on end without issues. I have to take them out for charging before my ears get tired of them. The sound quality is also excellent. There’s a 3-band EQ you can adjust to make them sound how you want. I like the typical v-shaped curve so mine are tuned for that. The ANC of the QC earbuds II is better than anything on the market from Apple, Sony, B&O, M&D, B&W, Jabra, Samsung, Google, Soundcore, or any other company. Bose retook their top spot as ANC leaders. These even do a better job than the QC45 headphones. Bose also improved their audio awareness, these are almost as natural as the AirPods Pro 2 and better than every other pair of earbuds out there. Lastly, Bose improved the connectivity of these compared to the previous generation. I don’t know what happened, but the first gen were the worst earbuds I had ever used. They constantly skipped, disconnected, and experienced audio stuttering. Not these. I’ve used them in a crowded gym, at the beach, in a packed stadium, and in a big city. They do skip, but the same amount as the AirPods Pro 2 did with my iPhone 14 Pro Max. I’ll hear a small, audible skip about once every 2 weeks with these (I’ve heard 2 total), that’s a huge improvement from the hourly skipping I experienced with the first generation (even after exchanging them for different ones and pairing to different devices). Bose is onto something with three, they would have been perfect had they added those two missing aspects. These earbuds are for anyone that wants something smaller than the terrible first generation with the absolute best ANC you can buy, and solid sound quality.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Pablo,

      Thank you for your wonderful feedback. You asked and we listened: independent single-bud use is now available for your Bose QuietComfort Earbuds II! You can now choose either earbud for listening and calls. Update your software now via the Bose Music app. See how on our YouTube channel: https://bose.life/3HzRFxL.

      Thanks,
      Charlotte - Bose Customer Support bose

  • Rated 4 out of 5 stars

    Good but could be better for iphone.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good product but my only complaint is that if you have an iPhone it will be hard to connect to it. Oh also some times they fall from your ears.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Very Very nice product.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything going very well with your product. Very valuable good stuff.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Did you hear that? Nope. Top tier NC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ridiculous noise canceling, very good audio quality. I wish the app provided greater eq flexability. While most people might give a higher rating, I would reserve 5 stars for the Sony XM4’s due to greater battery life, wireless charging in the case, better app and superb sound quality. As far as noise canceling goes, holy crap! Bose really dialed it up. It would be a great choice for air travel and other noisy environments.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The name sorta says it all - QuietComfort earbuds are both comfortable, and the noise cancellation puts you in your own quieted world. Great earbuds

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with it. I am satisfied with this purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose Quiet Comfort Earbuds Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ihave a pair of quiet comfort headphons and wanted some wireless earbuds for my wife's Christmas present. Can't go wrong with Bose. The price, availabilityand service at Best Buy was impeccable as always

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Could have been better for the dollar amount.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned the 1st pair because of poor connection and I returned the second one because of the app. I would literally listening to the earbuds and would open the app to change some settings and it would not connect even while listening . Another piece of junk for the open box sales.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      We're truly sorry to learn about the challenges you faced with two pairs of our earbuds.

      To better understand and address the issues you encountered with the app and connectivity, we kindly ask for an opportunity to connect with you personally. You can share more details about the problems you faced so that our team can investigate further and assist where possible.

      We genuinely value your feedback, and thank you for bringing these matters to our attention. You can reach out to us directly via https://bose.life/globalcontact.

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Disappointed.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality of audio was quite poor with mine. Also had continuous dropouts during phone calls.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Compatibility with IPhone 15 pro is a mess

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbud works great with most devices except the iPhone. Since I switched my cellphone to IPhone 15 Pro, it’s been a hurdle to connect. Every time I have to perform a series of tasks: deactivate Bluetooth, press forget device, start over… Sometimes I do it twice. I don’t know if it’s a problem with the earbud or the iPhone 15.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Fabrico, Thank you for your review,
      I am sorry to hear you are experiencing connection issues when connecting your QuietComfort Earbuds II to your iPhone, one thing you can try In the Bluetooth settings of the Bluetooth device, find the list of previously connected products. Remove your product from the list, including any duplicate listings labelled LE (Low Energy), then reconnect it to the device.
      you can also try the steps listed here: https://bose.life/3RyYeXo.



      If you run into any issues, please reach out to support and we’ll be happy to help!
      https://bose.life/globalsupport

      Thanks
      Jack - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Its ok but not really worth it.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dissatisfied... sound is ok and these are so bulky, they find thier way out of my ear as time goes by. Went with the sony M5... noise cancling and sound is better. They dont work out of my ear too. Bose isnt the same top tier company as before. Kind of a disappointment. My choices for earbuds would be either the Airpods or the Sony M5

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Bose ear in

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it doesn't connect to my devices by it self. Controls are not the easiest.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi MariaD, I am sorry to hear your QuietComfort earbuds II aren't connecting the way that they should, I would recommend clearing your Bluetooth on the earbuds.
      With the earbuds in the charging case and the case open, press and hold the button on the back of the case for 15 seconds. Wait until the earbud's status light blinks white twice and then slowly blinks blue.
      and then try to reconnect them with the Bose Music app

      If you are still having issues please reach out to our support and we’ll be happy to help look into this further for you https://bose.life/globalsupport Thanks - Jack Bose customer support bose

  • Rated 4 out of 5 stars

    Great Earbud, Poor Wind Noise Control

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earbus sounds amazing, but no matter what I could not get the wind noise to stop. I returned and picked up some Beats Buds Plus. $100 cheaper.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Best headphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best wireless headphones that I have purchased in my life. It completely blocks out all other noise. Like the original Bose you can't hear anything else but what is in your headphones. Or you can change the setting to hear your surrounding if you want. The only problem that I'm having is my left ear bud is not working so I'm taking it in to replace my headphones. Hopefully their will not be a problem.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Javi,

      It's great that you love the noise cancellation of the earbuds, with the ability to switch between aware and quiet modes. The left earbud not working is surprising, if you need support for the earbuds then please contact us (https://bose.life/38DNELy) for support.

      Nic - Bose Customer Support bose

  • Rated 4 out of 5 stars

    Earbuds ll

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling quality is excellent. Sound quality is excellent.

    I would recommend this to a friend