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Customer Ratings & Reviews

Your price for this item is $111.99
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The comparable value price is $279.00

Customer reviews

Rating 4.3 out of 5 stars with 4181 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 166 Showing 3,301-3,320 of 4,181 reviews
  • Rated 5 out of 5 stars

    Wireless headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product to buy use. Great for a gift, I love this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose earbud

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best earbud around for now very good for its value

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Broken Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had these for a year and one of them is blown out. This happened to the first pair I bought and I had to return them for a new set. They have huge connectivity issues. I had a pair of the original Bose Sports and they lasted me years but these new ones are not up to the Bose standard I’m use to.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Randy.
      Thank you for your post. Sorry to hear that you are having connection difficulty with your earbuds. You might want to reset it to have a fresh connection. https://bose.life/3OnoDpx. With regard to the 'blown' sound, you should try adjusting the bass and treble controls on the source. If you need further assistance, please reach out to us here, https://bose.life/3BgUIIU. We are happy to help.
      Marvin - Bose Customer Support bose

  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Bose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earbuds seem to cut in and out sometimes when listening to music

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Scott,

      We're sorry to hear that you're experiencing issues with your earbuds cutting in and out while listening to music. This can be frustrating, and we understand the importance of having a seamless listening experience. Here is a link where you can find a few troubleshooting steps to try: https://bose.life/3TvXZwm. In case the issue persists, please do not hesitate to reach out to our team.

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice works great would buy this product again in the future

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Worst decision

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Won't connect or stay connected when you finally get them to connect. Researched it online...wish I'd done that before I purchased these...but it is a common complaint about these earbuds. Expected better from BOSE, and the return period has ended so I'm just screwed. Make a better choice than I did.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Bob,

      I understand you're having trouble with connectivity, and would recommend you try our guide here https://bose.life/3wjoVHG on our support page. You can also reach out to us https://bose.life/contact for help.

      Nic - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Bose are boss!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Bose and these are great for my travel or just chilling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. Fantastic customer service. Will return.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Bose technology because sounds awesome good brand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good bass noise canceling

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones use them everywhere i go they are a must.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Great headphones. Great headphones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose is the best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are thinking about buying them just do it best pair i have had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It works best since the top of the line

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works best since the top of the line since it is bose

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kelly K

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    first time with wireless buds and worked as advertised

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device, would recommend to all ear buds user.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Upgrade

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Update to the original. You can use one at a time now!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Seems like a downgrade.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt sound amy better than the previous versoin when I bought them 3 months ago. I have had multiple issues just trying to get both of them to connect at the same tine. They are already staticy and the sound has diminished. Seemed like a downgrade, maybe the 2 refers to a cheaper design that is easier to make and profit off of and not an upgrade in the quality of the product itself. Glad I got the insurance. Going to return them and get a different brand from Bose altogether.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Chris, is you are unhappy with the sound quality, you can adjust the earbuds equalizer that is located within the Bose Music app. You can also try the recommended troubleshooting from our support website: https://bose.life/3Bg1Ogw. Should you need further assistance, please contact our technical support team, who will be more than happy to help you. https://bose.life/3pvJTzP.

      Liam - Bose Customer support bose

  • Rated 5 out of 5 stars

    None

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Effective and exactly what I was looking for. Da Da Da

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose quiet, comfort

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

     Very good quality headphones the best headphones so far 

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose earbuds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love em’!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend