Customer Ratings & Reviews
- Model:
- 870730-0010
- SKU:
- 6512575
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.2 out of 5 stars
Customers are saying
Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Junk
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They won't connect 60% of the time and won't allow mono earbud for phone conversation and won't update
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Tyler,
Sorry that you're facing some issues with your earbuds including connectivity and updating the firmware. I'd recommend that you perform a reset by following the steps here - https://bose.life/3d9did6. This will correct any minor processor errors that may have occurred.
Regarding the inability to update the firmware, we have some great steps to help with this here - https://bose.life/3mBs0Oj.
If any issues remain, please contact our customer support for further assistance - https://bose.life/2WZOG8Z.
Thanks,
Charlotte - Bose Customer Support
- Pros mentioned:Sound quality
Good in some respects
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These had wonderful noise canceling, but they do not seat well in the charger.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
It's great to hear you were impressed by the noise cancelling. With the buds not seating well in the charger this could be related to the stabilizer bands being slightly incorrectly installed. I recommend uninstalling the bands, reattach them and then try again. You'll see a dot on the bud/band to help with alignment. When installed correctly you'll have no issues storing the buds in the case.
Jeff - Bose Customer Support
- Pros mentioned:Sound quality
Would not recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was great especially with music but it would constantly disconnect from Bluetooth.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello John,
It's wonderful to see you enjoy the great sound. You can try the steps here https://bose.life/3M97sG4 for help with the connection dropping. Please also contact us https://bose.life/38DNELy if you need further help.
Nic - Bose Customer Support.
- Pros mentioned:Sound quality
Bose QuietComfort 2.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm addicted to earbuds and I have all the best and most expensive brands. Bose is my # 1 choice for all my outdoor things I do.
I would recommend this to a friend - Cons mentioned:Connectivity
Good sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first, there was a connection problem with my right earbud. After several times of reset, it works fine now.
I would recommend this to a friend Eat buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 3 pairs they were great gifts they were happy
I would recommend this to a friendno
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.noshsbdbsjsbdjsbsjsbsbsjsbsjdbsjsbssushdbdhdbshsbsbdj
No, I would not recommend this to a friendHeadphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Daughter loved them Christmas present. Very versatile
I would recommend this to a friendApp issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buds are awsome but the app is buggy, kept freezing and didnt want to connect even after updates. Ended up returning them
I would recommend this to a friendBrand response from Bose Support
Posted .Hi Steven,
It's great to hear you were impressed by the QC Earbuds II but I'm sorry to hear you experienced issues with the Bose Music app. We are not aware of any known issues with the app at this time, so we'd want to investigate further why you experienced crashes as this could be related to your smartphone or something installed on it that could be causing issues.
I understand you've returned the product now, but if anyone else experiences similar issues, please reach out to our support team first as problems like this may be resolvable via general troubleshooting. We can be reached here https://bose.life/3ET4mCs and will be happy to help.
Jeff - Bose Customer Support
Love Them Bose Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Bose Earbuds, easy to setup and use love them
I would recommend this to a friend- Pros mentioned:Sound quality
ANC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good set of earbuds. Although the noice cancellation is of good quality I expected even better from bose.
I would recommend this to a friend QC 2
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice compact & unbelievable sound better than the first ones t
I would recommend this to a friendToo much glitching
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I though maybe i got a bad defective set of pods, but it seems alot of people on the reviews here and other shopping platforms have issues with these buds. First connections issues, they either disconnect on their owm or wont connect until you rest both your phone andbuds. Second, echo and not matching the left to right stereo sound. Poor quality. Too many bugs
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Dave, if you are experiencing connection issues, we do provide many troubleshooting suggestions on our product support page, you can find Bluetooth related suggestions here: bose.life/3RItZOt. Should you need any further assistance, please reach out to our technical support team who will be more than happy to assist you: bose.life/3rykPZR.
Liam - Bose Customer support
Not satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Issues with connection. The mic is not working and it keeps getting disconnected
No, I would not recommend this to a friendNot as good as the old ones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones glitch a lot. I like the 1st generation much better
No, I would not recommend this to a friendBrand response from Bose Support
Posted .We're sorry to hear about your experience with our headphones. If you haven't already, please reach out to our customer support team for assistance. You can do so by using this link: https://bose.life/globalcontact. We appreciate your support and hope to have the opportunity to provide you with a better experience in the future.
Kind Regards,
Eric V. - Bose Customer Support
Good Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good stuff. Bought these immediately when I saw they came out
I would recommend this to a friendEarbud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought these for my grandson and he loves them.
I would recommend this to a friendHappy Ears
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are amazing!! Bose never dissappoints!
I would recommend this to a friendWorks Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great... Just what I needed. What more can I say...
I would recommend this to a friendBose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product, I really recommend. Very happy.
I would recommend this to a friend