Customer Ratings & Reviews
- Model:
- 870730-0010
- SKU:
- 6512575
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.2 out of 5 stars
Customers are saying
Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Price
Not Worth Price
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds worked great until exactly 6 months after purchase. Didnt work beyond manufactures warrenty. Complete garbage for $300 earbuds. Do not recommend.
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Cheap
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted a year and a half and now they don’t work the charging case won’t charge my left bud anlso won’t connect to any Bluetooth they are just made super cheap.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Jesse, and thank you for your review.
We are sorry to hear you are experiencing issues with charging the earbuds so that we can assist you with this, we would love to hear from you. Please reach out to support, and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a little bit of an echoing in one headphone.its ok just ok
I would recommend this to a friendBrand response from Bose Support
Posted .Hey Norma,
Thanks for your feedback! When you say they're echoing, do you mean there's a delay between each bud? That shouldn't happen but if you do experience a problem like that, I'd encourage you to unpair the buds then establish a new connection. It's possible the pairing has just corrupted, but that should be easy to remedy. You can find reset information here: https://bose.life/3OnoDpx
Still experiencing an echo? Do not hesitate to get in touch with our friendly team! https://bose.life/3ET4mCs
Jeff - Bose Customer Support
- Cons mentioned:Connectivity
Not worth the price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always horning (like a breathing sound) in noisy areas and keep disconnecting from phone.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi, thank you for reaching out. I am surprised you are getting a breathing sound in noisy areas and your earbuds are disconnecting from your device. When using the incorrect ear tips and bands for your ears, it is possible to experience noises like you are. You can check the fit via the bose music app: https://bose.life/3GrAaiz
If the earbuds are disconnecting from your phone, please check for nearby interference including wireless devices and making sure the phone and earbuds are at least 5ft from each other at all times.
If you require further support, please do not hesitate to reach out to our customer support team: https://bose.life/3nTDo5H
Liam - Bose Customer Support
- Pros mentioned:Bass
70/30
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better vocal and bass..The tapping system is not accurate.The 1st quite comport is better.
I would recommend this to a friend MTE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them for talking on the phone, but speaker is not that good, other party has a hard time hearing me.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi, it is surprising to hear that you are having trouble using the earbuds for call. I am certain that making sure that the firmware is up to date via the bose music app will resolve this. We also have a great guide that will help you make sure the earbuds are working as they should: https://bose.life/45qwHfS
If you need further assistance, please reach out to our customer support team: https://bose.life/3nTDo5H
Liam - Bose Customer Support
Not a fan
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t love these. There was an audible noise produced from the noise canceling feature. Did a search online to see if there was a fix, and I saw others mentioning the same thing. Sounds like it is an issue for certain ears. I’ve had multiple active noise canceling headphones, and this is the first time that I’ve had that issue. Promptly returned them.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there,
I understand you've returned the earbud due to the noise. The noise you're hearing might be the electronic noise floor of the earbuds, which can happen in any Bluetooth audio device. Please try the steps here https://bose.life/3J5ovbq just to be sure, or contact us https://bose.life/contact for further help if you need it.
Nic - Bose Customer Support
- Pros mentioned:Sound quality
Sound great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4 starts because they irritate my eats. Sound better than airpods. But the fit wasnt for me.
I would recommend this to a friend Bose QC earbuds II
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were return because they didn’t work properly.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Didn't work, got replacement that also didn't work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these headphones and they worked for approximately 15 mins (amazing in those 15 mins) and stopped working once home. Got a replacement in store which also did not work. Geek squad attempted to troubleshoot, no luck. Great return policy though, I got a full refund.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Joshua,
It's great you were able to enjoy them for a short while, and I understand you've returned them after them not working. If you want to try the earbuds again, please try the steps here https://bose.life/3YRNvd6 if needed. Or please reach out to us https://bose.life/contact as we'd love to help you with the earbuds.
Nic - Bose Customer Support
- Pros mentioned:Bass, Sound quality
No good water protection.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.None needs better sound and bass and water protection.
I would recommend this to a friendBrand response from Bose Support
Posted .Hi Amigo.
Thank you for your post. Sorry to hear that you are not happy with the sound and water protection of your earbuds. The earbuds have passed IPX4 testing, which means they are protected against sweat and splashing water from any angle. However, it is not recommended that it be fully submerged in water. Also, please check this link for tips about sound settings. https://bose.life/3PHHiM8. If you will require further help, reach out to us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
- Pros mentioned:Sound quality
Bose
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these things. Absolutely amazing ear buds. I had AirPods before but these Bose are a lot better. Definitely would recommend these.
I would recommend this to a friend - Cons mentioned:Connectivity
WATCH OUT
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps disconnecting and I need reset it numerous times for left bud to work.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Noise cancellation is really nice.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is really good. I just wish there was a travel case option for these.
I would recommend this to a friendBrand response from Bose Support
Posted .Hi Deejay,
The included charging case is suitable for travel. It has 3 full charges for the earbuds to ensure you can use them on the go.
Nic - Bose Customer Support
Not bad
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like these not sure the call quality is where I would expect them to be
I would recommend this to a friendBrand response from Bose Support
Posted .Hello Michael, I'm glad to hear that you like the QuietComfort Earbuds II, we do have recommended troubleshooting suggestions that can help with this, you can check them out on our product support website here: bose.life/44TJ2I1.
Should you need further assistance, feel free to contact our technical support team, who will be more than happy to help: bose.life/3rykPZR. Liam - Bose Customer support.
- Pros mentioned:Sound quality
M. Love
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound on these Bose earbuds is simply amazing! My only complaint is they fall out of the ears easily, but do not let that stop you from purchasing the best sounding earbuds ever!
I would recommend this to a friend Regret buying, expected the best but got the worst
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't think I've ever had earbuds with more of a connection issue then this product. Battery life is okay, not great. The earbuds only like both ear pieces out or just the right one, if I try the left my phone can't connect to the device anymore, immensely frustrating. Not very comfortable for the ears either I'm sure there's better designs out but these are more uncomfortable than apples. Case is just bulky enough in your pocket that you have to spend a minute fighting to get your keys or whichever else you need. All in all I hate these but I'm already past my time to return but if your browsing for the best earbuds, Bose was only a good option for soundproof. You can't hear anything else with these earbuds in but that's about all I find good about them. Good luck!
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, we always aim for the highest quality products. It's awesome to hear you feel these have great noise-cancelling and soundproofing. These earbuds have 6 hours battery life, with 3 more charges from the case when fully charged of upto 18 hours. You can find guidance here https://support.bose.com/s/display-articles?language=en_US&productId=01t8c00000OydAFAAZ&articleId=ka08c000001brHbAAI to ensure the best battery life.
These earbuds use Bluetooth 5.3 and have a connection range of upto 30 feet (9 metres). Please follow the guidance here on the best way to connect your earbuds https://support.bose.com/s/display-articles?language=en_US&productId=01t8c00000OydAFAAZ&articleId=ka08c000001brLxAAI
Thanks
Matt - Bose Customer Support
- Pros mentioned:Sound quality
Bose quiet comfort earbuds II
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bose quietcomfort earbuds II are the best I have used so far. Working outside these noise cancelling in-ear headphones are very good.
I would recommend this to a friend - Pros mentioned:Sound quality
Bose best earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new Bose earbuds are just simply amazing. The ANC has 4 settings and its awesome. The sound settings are really easy to use and the sound that it provides is really really amazing.
I would recommend this to a friend - Cons mentioned:Connectivity
A gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave these to my son and they kept dropping connection. He had to send them to Bose and waited 2weeks for an upgrade?
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm very sorry to hear your son's QuietComfort Earbuds II kept dropping their connection! In such cases, rebooting your smartphone is worth doing, as this can establish a stronger Bluetooth connection. Also compare performance with a different connected device. Our support team will help via troubleshooting and, if needed, an exchange for a new set of earbuds as well. Warm regards, Fiona M. - Bose Customer Support