Customer Ratings & Reviews
- Model:
- 870730-0010
- SKU:
- 6512575
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.2 out of 5 stars
Customers are saying
Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.
This summary was generated by AI based on customer reviews.
Sound clarity
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound clarity is great, noise canceling is better than apple. too expensive
I would recommend this to a friend- Pros mentioned:Sound quality
Satisfied with the new QC Earbuds II
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from the original QC Earbuds and I'm quite happy I did. I am completely satisfied with the QC Earbuds II and will be sticking with them for the long term.
I would recommend this to a friend - Pros mentioned:Sound quality
Beat noise canceling from true wireless headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Huge upgrade from the previous generation. Love the smaller form factor, the sound quality is was also upgraded. If want great noise cancellation get these headphones.
I would recommend this to a friend - Cons mentioned:Connectivity
Don’t buy these
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute Trash. Won’t connect sometimes, for some reason the right earbud doesn’t work and it has been only 10 days since I started using them. I wasted my money on these, just making sure no one else does.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi, I am surprised to hear that your right earbud has stop working and you cannot connect the earbuds sometimes. You mentioned that you have not had the earbuds for long, have you updated the earbuds? You can do so by installing the bose music app. I am certain that this will help with connectivity and making sure the right earbud is working. We have a great guide that can help you with this: https://bose.life/3zLMxTL
You can also check out https://bose.life/3GxadPt for help with getting the right earbud working as its best as well as https://bose.life/3Mwz6yB to help with connecting the earbuds
If you need any further assistance, please reach out to our customer support team: https://bose.life/3nTDo5H
Liam - Bose Customer Support
Great sound quality!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love the sound quality, how they fit AND STAY in my ears and how light they are. The only downside ive found so far is when i am on a phone call, the person i am talking to can every single little background noise and it seems to be magnified for them. My AirPods 2nd gen do a better job at the phone calls and eliminating that background noise.
I would recommend this to a friendBrand response from Bose Support
Posted .Hi there,
It's great to see that you're loving the sound quality, and finding the fit of the earbuds when worn. I'm surprised you're having unintended mic noise pick up. Please make sure that the earbuds are oriented correctly when making calls, the steps here https://bose.life/3PxYweF can help with make sure you're getting great pick up during calls.
You can also contact us https://bose.life/38DNELy if you'd like help with going through the steps.
Nic - Bose Customer Support
- Cons mentioned:Price
Waste of 300 bucks already broken within first mon
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash overpriced junk. A week after the return period is over the right ear starts randomly crackling in my ear making loud noises useless.i now have to pay for a crap 70 policy to return them and get the same.junk as replacement.bso save your money don't buy they don't last
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, it is unusual to hear that your earbuds have a crackling sound. We always aim for the highest quality products and services. You can find guidance here https://bose.life/41zhDKV to resolve this.
Thanks
Matt - Bose Customer Support
Bose wireless noise canceling earbuds for sleep.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Advertised for sleep but 5 hours when the battery gets low you are shocked awake by a loud voice announcing “your battery is low”. Disabling voice does not work because apparently per Bose it cannot be disabled. Not recommended at all for sleep.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there,
The earbuds are designed for every day use during daily activities. They were not designed for use while sleeping as they may stick out more than comfortable for sleep. We have also not advertised them for sleeping. If you would like more information on the earbuds, then please reach out https://bose.life/contact as we'd love to help.
Nic - Bose Customer Support
Not my style
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like the preset volume control. I gave them away
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Love the sound of Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound quality and versatility these wireless earbuds give me. The ability to make adjustments to the sound in a phone app really is a plus.
I would recommend this to a friend Bettery life.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Batterty life is short. Has to charge every two hrs
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
Thanks for taking the time to leave your thoughts on the QC Earbuds II. The battery life you're experiencing is well below what we would expect. For reference, you should be getting ~6 hours of playback on a single charge, with an additional 18 hours offered by the charging case.
If you're having poor battery life, please get in touch with our team via https://bose.life/3ET4mCs and we will be happy to assist you further in resolving this.
Jeff - Bose Customer Support
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Behind the competition
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are many issues with these that I thought Bose should have learned already from the first generation and every other headphone brand as well 1st you must have both earbuds out of the case to use can’t charge one at a time I keep one in my ear and one in my pocket when I drive or go somewhere where I need to pay attention 2nd the microphone to answer calls is only in the right ear bud if you need to answer a phone call you must have the right one unlike most headsets you can have either one The earbuds are constantly disconnecting and have to manually reconnect to Bluetooth, the NC works great when it works all in all I’m not impressed with $250
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there,
We're glad to see that you enjoyed the noise cancellation of the earbuds. Currently, the right earbud can be used on its own or for music and phone calls, and for the left earbud to work. We're excited to let you know that we're going to be releasing a firmware update in the futurethat will allow for both earbuds to be used independently. This will be for music and phone calls, as there are microphones for calls in both earbuds.
It's surprising you're having connectivity issues. Please try the steps here https://bose.life/3sd5sTT or contact us at https://bose.life/38DNELy to get this resolved.
Nic - Bose Customer Support
- Pros mentioned:Sound quality
good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is superior. Difficulty getting them to stay in.
I would recommend this to a friendBrand response from Bose Support
Posted .Hey,
It's great to hear that you're enjoying the sound quality of these earbuds. I'm sorry that you're facing an issue with the fit. Please ensure that you have tested the different stability bands and tips that come with the original packaging.
If this does not result in a better fit, please do not hesitate to contact our customer support for further assistance - https://bose.life/2WZOG8Z.
Thanks,
Charlotte - Bose Customer Support
- Pros mentioned:Sound quality
Early Christmas Present to Me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing!!! When using you hear absolutely nothing the quality & sound is awesome! Bose has the best quality products well worth the money!
I would recommend this to a friend Buyer Beware
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the worst earbuds that I’ve owned, not only have I had to get them replaced by the Bose company twice but they don’t hold a connection to my phone at all. They are constantly dropping the connection in only one of the earbuds or both of them. Then I have to go through a whole process of restarting my phone deleting them from my Bluetooth turning back on my phone, connecting the headphones again when it should be just open the case pop the earbuds in and you’re good to go. They are definitely not worth the price for something that won’t connect or stay connected.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Aiko,
I am very sorry to hear about the continuous issues you have experienced with your QuietComfort Earbuds II despite replacing them.
We would love to hear more about this, and assist you further. We will do our best to find a suitable solution for you.
You can find our details here: https://global.bose.com/en_us/index.html
Best regards,
-Lau (Bose Customer Support)
- Pros mentioned:Sound quality
THE earbuds to get
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great, noise cancelling is fantastic and they are light, you barely notice them when you have then in.
I would recommend this to a friend Not happy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These arent good for loud areas. I returned and got a different brand.
No, I would not recommend this to a friendNot staying in ear
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It keep falling off my ear, but it is very durable.
I would recommend this to a friendBrand response from Bose Support
Posted .Hi there,
Please try our guide here https://bose.life/464ZWoC for help with the earbuds fit. You can also contact us https://bose.life/contact for help as well.
Nic - Bose Customer Support
- Pros mentioned:Sound quality
Meh...
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and noise cancelling are great, but they are constantly falling out. Cant get a decent fit with the tips provided. And the app leaves much to be desired. I expect more from Bose. Especially at 250 dollars each. Not impressed
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
It's great to hear you were impressed by the sound quality and noise cancelling features of the QC Earbuds II, but I'm sorry to hear you've had difficulties with getting a good fit with the included eartips. Our tips are designed to fit most ear shapes and the Bose Music app gives some good advice for how to achieve the best fit. In some cases you may find that your ears simply don't work with the tips and for that an Alternative Size Kit can be purchased. If you need help with this, please do not hesitate to get in touch with us via https://bose.life/3ET4mCs. We'll be more than happy to help!
Jeff - Bose Customer Support
- Pros mentioned:Sound quality
Bad noise cancelling, bt antenna in right earbud
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sounds quality is great I especially when wearing both ear buds. BUT they have two fatal flaws. One if you want to wear only one ear bud it's only the right due to it having the Bluetooth antenna built in the left does not. It works for about 45 secs then freaks out. Two the noise cancelling needs work. I could hardly walk around my office with out getting wind noise and it would occasionally create a weird pressure in my ears like riding in a car with the rear windows down. Also the battery life was really short. I expected so much more from the top of the line head phone manufacturer and especially at that price point. So I ended up returning them and getting a cheaper pair of Sony ear buds that don't have as good sound quality but I can switch out between ear buds during the day.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, it's great to hear you feel the sound quality is great on these. We always aim for the highest quality products. While we understand that you have since returned the product, we are always on hand to help address and resolve any concerns that you may have.
Single ear bud use is fully available in the latest firmware update available through the Bose Music app.
You can find guidance here to ensure the best noise-cancelling functionality https://bose.life/3zth7Ss
The earbuds should last 6 hours, and can be re-charged fully 3 times from the charging case. To ensure the best battery life please follow these steps https://bose.life/3FqFILl
If you need any further assistance in the future, please reach out to us directly at https://bose.life/3kp6LLF as we would love to help.
Thanks,
Matt - Bose Customer Service
The good and the bad Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We enjoyed the awesome sound. Unfortunately it has trouble charging. It becomes disconnected while charging. Very annoying. You must charge it every night. The battery doesn’t last very long. If you use the ear buds often. Unfortunately our 14 day return has expired. Stuck with them
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
We're sorry to hear that you're having some issues with charging your QuietComfort Earbuds II. These should provide you with up to 6 hours battery life with a single charge, and the case will provide you with an additional 3 full product charges. You have a 1 year warranty and lifetime of support available with your product, reach out to us via https://bit.ly/3UNtwsQ an agent will be happy to help get this concern resolved for you.
Tegan - Bose Customer Support