Customer Ratings & Reviews
- Model:
- 870730-0010
- SKU:
- 6512575
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.2 out of 5 stars
Customers are saying
Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Bose is great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were a gift for my husband and he loves the quality. He said they were the best noise canceling earbuds he has had.
I would recommend this to a friend - Pros mentioned:Sound quality
Great Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift this Christmas. Received very well partly because of the excellent noise cancellation. Would recommend!
I would recommend this to a friend - Pros mentioned:Sound quality
Theyre good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. Love the noise cancelling. When you get them and see how much noise they acrually cancel lit, you will be amazed
I would recommend this to a friend - Cons mentioned:Connectivity
avoid
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning. They do not connect to the App to update. keep disconnecting every couple seconds. Worst bose product i have purchased
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Richard,
I am sorry to hear that you are returning your QuietComfort Earbuds II due to connectivity issues with the Bose app.
If the issue persists, it is always good to perform a reset: https://support.bose.com/s/display-articles?productId=01t8c00000OydAFAAZ&articleId=ka08c000001c0obAAA&language=en_US
For further assistance, you can contact our team: https://global.bose.com/en_us/index.html
Best regards,
-Lau (Bose Customer Support)
Their ight
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad. Wouldnt say their the greatest but they do what you want
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Trash these
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the worst connectivity of any headphones I’ve ever bought. Constantly disconnecting, fighting with them after ever use to connect back to phone. Horrible.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Zach,
I'm surprised you're having connectivity trouble with the earbuds. Try the steps here https://bose.life/3Mzkwq4 to help with connectivity. Please also reach out https://bose.life/38DNELy for help if you need it.
Nic - Bose Customer Support
- Pros mentioned:Sound quality
Best Choice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was looking for a good anc hradset with good call quality. I do not have to look anymore, these are what i need and more.
I would recommend this to a friend Major Defects
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried 3 different sets of these, the third directly from Bose and they all had the same issue. The left pod drained at over twice the rate of the right and after a few minutes it fully stopped working. The other main issue was they "hiccuped" constantly. I looked online only to find that this is a common problem in the U.S. as well as in Europe. Bose eventually acknowledged issue and replaced with the headset version .
No, I would not recommend this to a friend- Cons mentioned:Charging
A little better than the older ones but still not
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They randomly shut on and off. Don't charge good. Can't tell if it's charging or not. The features are better as far as what you can do with them. Turn the sound up, skip tracks, pause or play.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Dylan.
Sorry to hear that you are having battery issues with your earbuds. Please be informed that the battery life of the earbuds is 6 hours. The charging case has 18 hours and a quick charge of 20 minutes can give you up to 2 hours. Kindly follow the simple steps on this page to troubleshoot the battery issue, https://bose.life/3qoABX6. If you require further assistance, please reach out to us here, https://bose.life/3BgUIIU. We would love to help.
- Marvin
- Cons mentioned:Connectivity
JUNK AND YOULL HAVE TO FIGHT BESTBUY FOR YOUR MONE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These suck, wouldn’t stay connected to my iPhone at all….. hard time keeping them in my ear no matter the tips……. Just an additional one these we’re Returned to bestbuy a month ago and I’m still fighting for my refund.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi, we are sorry to hear that you are having trouble keeping the earbuds in your ears and keeping them connected to your phone.
The following link will take you to a guide that I know will help get the best connection between your phone and earbuds! https://bose.life/40wSeRi
We do have additional ear tip and band sizes that may work better for you! You can get them via our customer support team who would also be happy to assist you if you are still having trouble keeping your phone connected: https://bose.life/3nTDo5H
Liam - Bose Customer Support
- Cons mentioned:Connectivity
Such high expectations:(
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out of the box they were already bugging out. It disconnected, connected, one earbud played the other one didint. Just disappointing, and at that price mark, I expected better. Sound quality is alright.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
This is not the experience we would expect you to face. We'd love to get additional details and help get this resolved. Reach out to us via https://bit.ly/3UNtwsQ so we can provide you with additional support.
Tegan - Bose Customer Support
- Cons mentioned:Connectivity
Terrible Earbuds
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the worst Earbuds I have owned. Constant connection issues and sound quality is very poor. I returned them and got a set of the Beats Pro that blow these things away.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there,
I can see you have mentioned returning the earbuds. If you decide to try them again, I'd recommend the following guide https://bose.life/3Q1J3pf for help with connectivity. You can also try the steps here for help with the sound.
We'd also love to help, please contact us https://bose.life/contact for support.
Nic - Bose Customer Support
- Pros mentioned:Sound quality
Bose - - QuietComfort Earbuds II
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new earbuds from Bose.. The sound quality is very nice and when you enable the noise cancelling they truely shine
I would recommend this to a friend Infection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I actually got a severe ear infection from using these
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Take these on consideration before buying: you can only talk thru right earbud, with the apple’s ones you can use either right or left earbud to talk. The case can’t be charge wireless.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
Thanks for leaving your thoughts on the QuietComfort Earbuds II. I'm happy to confirm that an update was issued earlier in the year that allows you to use either bud for calls. Please connect to the Bose Music app so you can update your buds and benefit from this feature.
Jeff - Bose Customer Support
- Pros mentioned:Sound quality
Canceled Noise by Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best ear buds I’ve ever bought. They cancel out all outside noises. You can practically hear yourself think!
I would recommend this to a friend A Step Backwards!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to buy these to replace my prior QuietComfort Earbuds (which decided to become non-operational). I was looking forward to these because of my good experiences with the prior generation. However, in many ways, the QuietComfort Earbuds II represent a step back. Specifically, Bose decided to go with a two piece ear fitting approach. This is simply too complex for me. I have swapped out various elements and I still cannot get a good fit. I do not understand why Bose went for this approach. A one piece works well for Bowers & Wilkins PI7, Sony, and Dr. Beats. The result - I cannot get a good seal in the ear. When I do, I am not impressed with the changes in sound quality. Consequently, I will use the Bowers & Wilkins PI7 - better fit, better sound, and less hassle.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Sam, thank you for your review. I am sorry to hear you find the new ear tips and bands too complex. It is likely that the audio quality is being reduced because of the difficulty you are having finding the best ear tips and bands for a perfect fit. I completely understand that brand-new features can be difficult to adjust to sometimes but we have a great guide here that I am certain will help you find the perfect fit: https://bose.life/3C2JLv7
I would also encourage you to reach out to our customer support team who definitely would be able to make it easier for you when setting up the product and tweaking it to your liking: https://bose.life/3nTDo5H
Liam - Bose Customer Support
- Cons mentioned:Connectivity
not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.trouble connecting and staying connected. quiet mode causes clicking sound in the audio. uncomfortable, and does not start in ear well.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
headphones don't work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend these headphones because the right one works for me for 2 months and then it no longer worked unfortunately I did not buy insurance good audio but defective I do not recommend it
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Tony, I'm sorry to hear that your right earbud is no longer working. You'll be covered with a 1-year manufacturer warranty so please do not worry.
If you haven't already, please ensure you have completed the following troubleshooting recommendations - https://bose.life/3phqClC.
Should this not result in a fix, please contact our customer support for further assistance - https://www.bose.com/en_us/contact_us.html.
Thanks,
Charlotte - Bose Customer Support
OK at first
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worked great for the first 8 months, slowly started getting noise in around the seals and now they randomly get dropped from my Bluetooth. very annoying
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm sorry to hear about the noise and Bluetooth issues that are cropping up with your QuietComfort Earbuds II, Sean. A reboot of your connected Bluetooth device may resolve the connection issues. As for the noise you described, our support team will be happy to take a closer look here, so please do get in touch. Warm regards, Fiona M. - Bose Customer Support