Customer Ratings & Reviews
- Model:
- 870730-0010
- SKU:
- 6512575
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.2 out of 5 stars
Customers are saying
Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.
This summary was generated by AI based on customer reviews.
Worst earbuds of the 10 i have tried
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t give a lower rating on these. Earbuds will not stay in your ear. If you use for longer then 10 minutes they will fall out. Do not buy. 2 hour use expect to put in your ear at least 30 times. They won’t stay in. If you loose 1 as I did. It fell out in motor compartment right before I was going to put in again
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Matthew.
Thank you for posting. Sorry to hear that your earbuds are will not stay in your ear. Did you know that the ear tips and stability bands can be changed for better fit. Other sizes are included in the box. Here are the steps to follow. https://bose.life/3rD2Stu. If you require further assistance, please reach out to us here, https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Garbage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I sold my ipods for these and that was the biggest mistake I ever made. These earbuds take forever to sync, sometimes syncing only one ear bud and not the other. Another really annoying thing is that its always popping a few minutes in to the point it makes my ears ring. Stay away from this over priced garbage of a product.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Wassef .
Thank you for your post. Sorry to hear that you are having difficulty syncing the earbuds. The firmware of the case and the earbuds might need updating. Please follow the steps here, https://bose.life/3JyPEmG. This should also address the popping sound. If you will require further assistance, please contact us here. https://bose.life/3BgUIIU. We would love to help you more.
Marvin - Bose Customer Support
- Cons mentioned:Connectivity
Connection is horrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connectivity issues galore. Dont buy. 3rd time trying these.
No, I would not recommend this to a friend Bose ??
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love headsets but I honestly cannot give a good review on the bose. 1st when I have both headset on I feel like I'm in a tunnel 2nd when I run and have a hooded-sweater they are so sensitive that my song and volumes changes the whole time. I got so frustrated that I just went back to my old headset.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .HI Jose,
It is odd that you'd feel like you're in a tunnel while wearing both earbuds, and I'd recommend adjust the noise-cancellation level (https://bose.life/4920eh2) with a custom mode). Lowering the amount of noise-cancelling can reduce the pressure feeling. I would also recommend to avoid touch the flat touch surface of the earbuds when in use, this avoid accidently presses during use.
Please contact us https://bose.life/contact for further help.
Nic - Bose Customer Support
Buy the sony's
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they constantly drop out to the point they almost become unusable.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Pete,
I am sorry to hear that you are having connectivity issues with the QuietComfort Earbuds II.
If the issue is still occurring, please try to perform a reset. You can find the steps here: https://support.bose.com/s/display-articles?language=en_US&productId=01t8c00000OydAFAAZ&articleId=ka08c000001bufcAAA
If you need any further assistance, you can always contact our team: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Bose Customer Support
Will never buy from Best Buy again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got the earbuds. They were lost by mail but Customer service was NO HELP after speaking to them for over an hour. Ended up having to dispute on my credit card. Will NEVER purchase anything from Best Buy again. Got it from Amazon in 2 days with no issues for the same price so I would purchase from there.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
they suck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they have the worst connection issues would rather get airpod pros
No, I would not recommend this to a friendBrand response from Bose Support
Posted .It is surprising to hear you are having trouble keeping your earbuds connected. We have a great guide to ensure that your earbuds are functioning at their best! https://bose.life/3OKrIAP
If you need further help, please reach out to our customer support team who would love to help you: https://bose.life/3nTDo5H
Liam - Bose Customer Support
- Pros mentioned:Sound quality
Bose earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent but not for me. I have to listen with only one earbud and they don’t play with only one.
I would recommend this to a friendBrand response from Bose Support
Posted .Hi there,
We're glad you found them excellent. The right earbud can be used on its own currently, and a future firmware update releasing later this year will enable support for both earbuds to be used independently.
Nic - Bose Customer Support.
Below expectations from Bose
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used Bose earbuds since launched but this Bottom line upfront Not recommended and don’t waste your money. This model is way below expectations, takes longe time to connect to iphone specifically 15 seconds vs other brands takes maximum of 5 seconds, manufacturing defects and horrible noise cancelling.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, we always aim for the highest quality products, so this is unusual to hear. The QC earbuds II use Bluetooth 5.3 and have a connection range of upto 30 feet (9 meters). You can find guidance here bose.life/4766VNI to ensure the best connection.
These have world class-noise cancelling. You can follow the steps here to ensure these work perfectly bose.life/4aqgTwi
Thanks
Matt - Bose Customer Service
Awful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is ok but when it comes to make phone calls is awful not recommended, don't buy it
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Manuel, if you are experiencing issues during phone calls, I'd recommend that you try our recommended troubleshooting suggestions, found on our product support site here: bose.life/44TJ2I1. Should you need further assistance, you can contact our technical support team who will be happy to assist you further: bose.life/3rykPZR.
Liam - Bose Customer support
- Cons mentioned:Connectivity
Bosé is not getting better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It lose conetion all the time don t spend you money on this
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi, we have a great guide to ensure you keep the best connection with your earbuds here! https://bose.life/3E8zk9U
If you need any further help, please reach out to our customer support team who would love to help you with this: https://bose.life/3nTDo5H
John - Bose Customer Support
- Pros mentioned:Sound quality
Ok I guess
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is really good but no what size attachments I put on them they’re always falling out
I would recommend this to a friendBrand response from Bose Support
Posted .Hello, the Quietcomfort Earbuds come with soft eartips and stability bands that come in three sizes. You can us the Fit Test in the Bose Music app to make sure it’s just right.
You can find guidance here to get the perfect fit https://bose.life/3Auy8Mu
Thanks
Matt - Customer Support
Keep on dropping them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mix match rubber parts so they can stay on but keep on dropping them ☹️
No, I would not recommend this to a friendTotal Garbage.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete downgrade except for noise canceling bose just showing they stopped caring about quality and are just going for name awareness half the time touch controls dont work or one of the earbuds wont charge save the money and buy 2 cheap sets thatll last because these didnt even last 6 months.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Jace, we have many troubleshooting suggestions for battery issues that can be found on our product support website: https://bose.life/3RxJJU3. Should you need any additional support, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Bose Customer support
TERRIBLE
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Donot buy it! They constantly fall out of my ears and now only one works. awefull
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, if the ear tips and stability bands that come with the earbuds do not hold the earbuds in place and you have tried all possible combinations with them, you can purchase an alternate sized kit of ear tips and stability bands that could help hold the earbud in place. You can view these here: bose.life/479nlWP. Should you need further assistance, please feel free to contact our technical support team, who will be happy to assist: bose.life/3rykPZR.
Liam - Bose Customer support
Not good for calls
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The words buds have owned. I dont know why i paid 300$ for this . Folks on the other side never hear me and this model picks up all the sound around me instead of isolating my voice.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Ravi,
I am sorry to hear about the microphone issues yoh are experiencing with your QuietComfort Earbuds II.
I invite you to check this article and try the available troubleshooting steps: https://support.bose.com/s/display-articles?productId=01t8c00000OydAFAAZ&articleId=ka08c000001bueZAAQ&language=en_US
If you need more help, please contact our support team directly: https://global.bose.com/en_us/index.html
Best regards,
-Lau (Bose Customer Support)
Oh well
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to get new ones. Not worth the money. Wldnt recommend.
No, I would not recommend this to a friendUpset customer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total disappointment, ear buds stop working properly less than a year after purchase and Best Buy refused to refund or exchange them
No, I would not recommend this to a friendWorth the sacrifice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new low profile look and fit, however the 1st generation has better noise cancellation. Okay with the sacrifice.
I would recommend this to a friend- Pros mentioned:Sound quality
Good but could be better
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have the best anc if you can get a good fit I couldn’t and no single bud use either
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
I'm glad to see that you like the Active Noise Cancelling. We have a guide here https://bose.life/3iUKQhF to help getting a great fit, and you can also contact us https://bose.life/38DNELy for help.
Full independent earbud usage is here! Make sure you're on the latest firmware update through the Bose Music app to get this great feature.
Nic - Bose Customer Support