Customer Ratings & Reviews
- Model:
- 870730-0010
- |
- SKU:
- 6512575
Customer reviews
Rating 4.3 out of 5 stars with 4181 reviews
(4,181 customer reviews)Rating by feature
- Sound Quality4.7
Rating 4.7 out of 5 stars
- Battery Life4.6
Rating 4.6 out of 5 stars
- Connectivity4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great Ear Buds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome Ear buds, best noose cancelling ability around
I would recommend this to a friendRated 1 out of 5 stars
Owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a lot of background noise and people can not hear me when talking on the phone. These are not worth the price
This review is from Bose - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Eclipse Gray
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Chris.
I am sorry to hear that you are having a mic issue when on a call. Please follow the simple steps here to address this, https://bose.life/45qwHfS. If you have further questions, just reach out to us here, https://bose.life/3BgUIIU. We would love to help.
- Marvin
Rated 1 out of 5 stars
SHORT USAGE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE CHARGE ONLY LAST 2 HOURS, AFTER CHARGING ALL NIGHT
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm sorry to hear your QuietComfort Earbuds II aren't charging fully, James! If doing a reset doesn't help, please contact our support team for assistance. Regards, Fiona M. - Bose Customer Support
Rated 5 out of 5 stars
I love my new bose.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using Bose for awhile now and I love using it.
I would recommend this to a friendRated 1 out of 5 stars
Not worth it.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The person using them you can hear all the background noise when on call. Annoying. Payed so much for nothing.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi, I am sorry to hear that your earbuds are picking up background noise. I am certain that making sure the earbuds are correctly positioned will ensure the background noise is eliminated whilst on calls! https://bose.life/45qwHfS
If you still need help, please contact our customer support team who would love to help you: https://bose.life/3nTDo5H
Liam - Bose Customer Support
Rated 1 out of 5 stars
Bose - QuietComfort Earbuds II True Wireless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not to laugh and not fix to my ear but cant change without charge
No, I would not recommend this to a friendRated 5 out of 5 stars
It’s awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best!!, I’d like very much … Recommend 100x100
I would recommend this to a friendRated 1 out of 5 stars
Charging issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have it almost a month. It was great at beginning but the left ear can’t charge after all. I can’t believe this is the quality of Boss!
This review is from Bose - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Edmund.
Thank you for your post. Sorry to hear that you are having an issue with the left earbuds not charging. Please reset the earbuds to address this. https://bose.life/3W66qgW. If you will require further assistance, reach out to us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Rated 1 out of 5 stars
Bose ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working after 4 weeks, horrible sound quality after a few hours of use
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
We're sorry that your earbuds do not appear to be working, we'd love to get this resolved for you. You have a 1 year warranty and a lifetime of support available with your product, reach out via https://bit.ly/3UNtwsQ so we can get you enjoying your headphones once more.
Tegan - Bose Customer Support
- Pros mentioned:Fit, Sound qualityCons mentioned:Connectivity
Rated 4 out of 5 stars
Love Bose......BUT!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i have always loved Bose products,Picked these up a week ago. Great ANC,the best on the market. They made them smaller and lighter.Sound is always great and Case is much smaller than the previous ones. There are a few things that I'm dissappointed about, First, even when put the earphones in the case it stays connected to my S22 Ultra, kinda strange. I have to manually disconnect it from my phone even if its in the case with the top closed.Secondly, No wireless charging this is 2022. thirdly, when i want to use one ear phone only it has to be the left one. they are not independent of each other. I wasnted to give it 5 stars but just can't. Maybe a software can improve these thingg
I would recommend this to a friendBrand response from Bose Support
Posted .Hello,
Thanks for taking the time to provide your feedback, we're happy you're loving the audio, comfort and noise cancellation of your product. When placing both earbuds into the charging the case and closing this, it should disconnect your headset and power off the earbuds. Independent earbud usage is here! Make sure to download the latest firmware update through the Bose Music app for earbud firmware version 1.3.26. If you'd like additional support, do reach out to us via https://bose.life/2kOgS12
Tegan - Bose Customer Support
Rated 1 out of 5 stars
Bad product, stay away!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work well for 2 weeks. Right earbud started loosing volume until it died completely. Bose’s troubleshooting is useless.
This review is from Bose - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Eclipse Gray
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
This is not the experience which we would expect. You have a 1 year warranty and lifetime of support available for your product, thanks for taking the time to look at our suggested troubleshooting. Please reach out to us via https://bit.ly/3UNtwsQ so we can assist you further.
Tegan - Bose Customer Support
Rated 1 out of 5 stars
sounds good. worst bose yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bad syncing issues. random popping in the ears. had to replace with new ones 2 times now....
This review is from Bose - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Eclipse Gray
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Cody, I'm glad to hear that you enjoy the sound quality. For issues such as connection, sync or audio quality. We do have a product support website filled with various troubleshooting suggestions for you to try, you can view them for your QC earbuds II here: bose.life/3DWaqds. Should you need any further assistance, please reach out to our technical support team who will be more than happy to assist you: bose.life/3rykPZR. Liam - Bose Customer support
Rated 1 out of 5 stars
Consistently won't pair amd stop pairing.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible pairing issues. Works when it wants to work.
This review is from Bose - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Will,
I am sorry to hear about your connectivity issues with the QuietComfort Earbuds II.
Please try to following troubleshooting steps to see if your issue can be resolved: https://support.bose.com/s/display-articles?productId=01t8c00000OydAFAAZ&articleId=ka08c000001bugaAAA&language=en_US
If you need further help, please contact us directly: https://bose.life/contact Best regards, Lau - Customer Support
Rated 1 out of 5 stars
Sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound Quality is terrible when making phone calls.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Lucky and thank you for your review.
We are sorry to hear that the call quality hasn't quite met your expectations, if you are still experiencing this when making phone calls please make sure microphones aren't being covered by the stability bands, you can see the guide on how to check this here .
https://bose.life/3vqb1nb
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
Rated 1 out of 5 stars
Don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete waste of money. All the comments about the connectivity issues are spot on.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
Please follow our steps here https://bose.life/459LRF9 for help with connectivity, or contact us https://bose.life/contact and we can help you with it as well.
Nic - Bose Customer Support
- Pros mentioned:Bass, Comfort, Sound quality
Rated 3 out of 5 stars
not the Bose quality you would expect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.pros: 1. Great ANC 2. Great basses (probably won’t be for audiophiles) 3. Wingtip gives great ear stability yet still very comfort 4. Has EQ settings in app 5. Has touch control for volume (works most of the times) cons: 1. Release half baked, fixed by various firmware updates. Some improve stuff some don’t. 2. Buy these earbuds mainly for flights. Not for calls. 3. Latest firmware 1.3.26 injected many new bugs (suddenly dropping connections , audio stability). So make sure you buy old box with firmware 1.1.x. . There is no way to downgrade aa firmware nd if already own a Bose QC2 : do NOT upgrade . 4. Charging case firmware is done elsewhere. 5. Case is very delicate. do not drop it as it will break very easily. does not have a charge gauge . one led with 2 colors: green and yellow. Yellow is anything below 90% . Bose music app does not show case status 6. If seal is too tight : while commuting via bus you will hear clap sound every time the bus jumps, air pressure changes. The DSP can’t handle fast pressure changes like other brands. 7. When calling, talk loud as the microphone is lousy. especially in a noisy environment. Mic will pick everything including the wind , the air condition flow … 8. Bose music app fails to find earbuds in many cases. You may enter what I call the “pairing game”. It’s a casino , and as such , in most cases the house wins. Not you. 9. For best results on Android: uninstall the Bose music app once you have configured what you need. The app is causing tons of issues on top of the firmware issues I already mentioned. 10. Awareness mode is really bad compared to competitors at this price level.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, I am glad to her that you are enjoying the ANC, sound quality, comfort and touch control features on the QC earbuds II. I appreciate your feedback on the earbuds.
For any issues with the microphone, I do recommend that you check out our troubleshooting suggestions from the support website: bose.life/44YrETz.
Should you need any further support, you are welcome to contact our technical support teams, who will be happy to assist you with further troubleshooting, advise and service options. You can find their contact information here: bose.life/3rykPZR.
Liam - Bose Customer support
Rated 1 out of 5 stars
Buyer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t allow u to turn up without hanging up and did not have good reception for caller
No, I would not recommend this to a friendRated 1 out of 5 stars
No good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dislike cause 400 dollars of bose bluetooth earpieces dont work trade them twice and still nothing
This review is from Bose - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Midnight Blue
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Roger.
I am sorry to hear that you are having difficulty with your earbuds. It is strange that you have replaced it twice and still experiencing the same. We need more information about the issue you are facing so we can troubleshoot it properly. Please reach out to us here, https://bose.life/3BgUIIU. We would love to help.
- Marvin
- Pros mentioned:Fit, Sound quality
Rated 4 out of 5 stars
Delightfully surprised
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well The build quality on these in ear headphones are amazing The ability to name the headphones broadcast ID is awesome. Had to do an update to the headphones once they were charged up. That process was a bit confusing but its best to pair the headphones and leave the device you have paired open an on the update screen and let it do its thing. Now onto the headphones. WOW this have some new cutting edge features in noise reduction. to the point i could use them at work near loud noise with no damage to my hearing. I had to use loud air tools and felt like it was barely there. It will also adjust to the sound intensity which is major plus. I used this example because this was the best way I could test them to see how well they worked. Now music and calling are next level clear. I was still tweaking the sound profile via the app but over sound came over super clear while I played any music genre I tested. Even deep bass music has no problems with no distortion. Color me very impressed with music and phone calling. Everyone said I sounds really clear did I get a new phone. That speaks volumes One last thought is it comes with multiple in ear attachments to ensure a nice tight sound seal. This causes the best seal and audio fidelity. You can adjust some sound fields but would make sure to use with a newer phone or device that can take advantage of the sound quality these headphones can produce. I used them on a 5 year old tablet and noticed how much the Bluetooth standard has changed. but the still sounded good but you could there was a difference! But in the end it is based on your hearing and preferences.
I would recommend this to a friend Rated 1 out of 5 stars
Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound very horrible Poor quality. Did not work with my phone very well so I will not recommend it to somebody else.
This review is from Bose - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Stephen,
I'm surprised you're having poor sound quality, try the steps here https://bose.life/3HZo0hS or contact us https://bose.life/38DNELy if you need further support.
Nic - Bose Customer Support











