Customer Ratings & Reviews
- Model:
- 870730-0010
- SKU:
- 6512575
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.2 out of 5 stars
Customers are saying
Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.
This summary was generated by AI based on customer reviews.
Good but bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need to swap for new they sound static need to replace will go to bestbuy to replace for new ones
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi David.
I am sorry to hear that you are experiencing static noise from the earbuds. Here are some steps that could help with the issue you are facing, https://bose.life/3J5ovbq. If you require assistance in the future, just reach out to us here, https://bose.life/3BgUIIU. We would love to help.
- Marvin
No good!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some reason the noise canceling never work on my ears. I guess i have big ears
No, I would not recommend this to a friendBose wireless earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right Buds kept slipping out of my ear and the left Bud had no sound
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, I'd recommend trying the different sized ear tips and stability bands for the earbud, a small and larger set will be included in the box with the earbuds: https://bit.ly/3R07XWM. If you need an alternate size, we do sell a kit on our website that can be viewed here: https://bit.ly/3QGcKLB.
Should you need further assistance, feel free to contact our technical support team, who will be more than happy to help: bose.life/3rykPZR. Liam - Bose Customer support.
Not made for phone calls
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the gym but horrible for making calls lots of complaints fromf
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
Thanks for your feedback, we're sorry to hear that you're having some concerns with taking calls from your earbuds. We'd love to get further information, please reach out to us via https://bit.ly/3UNtwsQ so we can get this resolved for you.
Tegan - Bose Customer Support
Defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned them because left bud was defective and would not work.
No, I would not recommend this to a friend- Pros mentioned:Sound qualityCons mentioned:Charging, Connectivity
Really decent earbuds!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using bose earbuds for the better part of the last 3 years. They're really really nice earbuds, the noise cancelling is fantastic (great on airplanes). The only issue I've ever had with Bose earbuds is that sometimes the connectivity bugs out and you need to repair it, the case will also sometimes not charge one or both earbuds if it gets jostled the wrong way. But these issues are rare, and are very minor issues that do not affect the product as a whole.
I would recommend this to a friend Bose airbuds
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t like these way to small quality of sound not good
No, I would not recommend this to a friendSo upset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.for 30 days and static and one so upsetting. Only have 14 days to return
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Jamie, if you are experiencing any issues with your QC earbuds II, our technical support teams will be more than happy to assist you. You can find their contact information here: bose.life/3rykPZR. Liam - Bose Customer support
Bose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very complicated to connect to my iphone and bluetooth
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, we have various troubleshooting suggestions that can help you connect your QC earbuds II with your iPhone, you can find these steps here: https://bose.life/4766VNI. Should you need any additional support, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Bose Customer support
Overrated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t understand but these things cost too much for them not to stay charged
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there,
Try the guide here https://bose.life/3Y6XpH5 for help with the battery, and please contact us https://bose.life/3rykPZR if you need further help.
Nic - Bose Customer Support
Top tier but not as good as AirPods Pro 2
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as I expected for the noise cancellation, but definitely top tier. I chose AirPods Pro 2 instead.
I would recommend this to a friendBrand response from Bose Support
Posted .Hi Bruce, I'm pleased you're a fan of the sound of your new QC Earbuds II! To ensure maximum noise-cancellation performance, try all included ear tips and bands for the perfect fit, and follow our guidance at https://bose.life/3Ezx3Ga. Please reach out to us at https://bose.life/38Q1vZs if needed and we'll be happy to assist you further!
Thanks, Sam - Bose Customer Support
Do. Not. Buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute crap. Stopped working a month in. Other people I know had the same problem.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, we always aim for the highest quality products. It is unusual to hear that your buds have stopped working. You can find guidance here https://bose.life/41d3lPH to resolve any issues with your earbuds.
Thanks
Matt - Bose Customer Support
Bose earphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good but hearing other people talk through the Bose sounds weird and uncomfortable for the ears.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hey Vale,
I'm surprised that you're having audio trouble with phone calls. I'd recommend trying them with another phone to see if it happens still. You can of course contact us for support (https://bose.life/38DNELy) as need.
Nic - Bose Customer Support
Purchased them as a Christmas gift and they did no
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased them as a Christmas gift and they did not work I said had to return them
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi, thank you for reaching out. I am surprised that your earbuds were not working and I am sorry to hear decided to return them. If you decide to try then again and you need any help, please reach out to our customer support team: https://bose.life/3nTDo5H
Liam - Bose Customer Support
Horrible Software Bugs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds have horrible compatibility with iPhone, I’d recommend staying away from them. Mine drop phone calls and then disconnect from my phone. Afterwards I need to play around with them like they’re some $5 earbuds and try to figure out how to connect them to my phone again. Quite ridiculous for such an expensive set of earbuds.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
We are sorry that you are having some connectivity issues with your iPhone. This is not what we would expect and are happy to help get this resolved. We have a great troubleshooting guide which can be found here: http://bit.ly/3UFlFhc We'd suggest giving these tips a try, but if this persists, do reach out to Bose directly via https://bit.ly/3UNtwsQ where an agent can resolve this for you.
Tegan - Bose Customer Support
- Pros mentioned:Sound qualityCons mentioned:Connectivity, Volume
Great ANC, TERRIBLE CONNECTION ISSUES!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I REALLY wanted to love these earbuds. The noise cancellation is amazing and that's the main reason I bought them. HOWEVER, holy crap is the connectivity BAD!! If you connect them to one device and never connect them to anything else, I guess that's fine. But, EVERY TIME I try to connect them to a new device, I have to remove them from the other devices completely, reboot the new device, set up a new connection in order for them to be okay. Once I transferred them back from my laptop to my iPhone, I could hear music and videos, but if i tried to take a call, the other person could hear me but I couldn't hear them. I always had to switch my phone to speaker. This is a HUGE functionality problem for me. I have sony XM5 over earphones and they do not have this issue. The other complaint I have is that the volume just really doesn't go very high. At the highest volume, they're okay, but it's pretty limited. So, now I'm looking for the box they came in to see if I can return them and try the new Sony WF1000XM5 earbuds. I would keep the Bose if it weren't for the connection issues, but that's just too big of a headache for me and I haven't figured out how to resolve it.
No, I would not recommend this to a friend Much better ear buds out there!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No app to adjust sound to your own preferable sounds
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there,
You can use the Bose Music app (https://bose.life/3Z1BMIG) to adjust the EQ of the earbuds. Please contact us (https://bose.life/contact) if you need help with the EQ settings.
Nic - Bose Customer Support
Horrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the price. Horrible product not recommended
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi, We are sorry to hear that you are not happy with the earbuds. If you need any help or would like assistance, please reach out to our customer support team who would love to help! https://bose.life/3nTDo5H
Liam - Bose Customer support
Dont buy these.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor audio. Bad mic. Sounds muffled.Disappointing overall.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Marcos,
To get the best audio and mic quality from the earbuds, please make sure you've got them fitted correctly. Follow our guide here https://bose.life/3Q4AgDu for checking the fit, or contact us https://bose.life/3rykPZR for help.
Nic - Bose Customer Support
Wireless headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is not good with apple phone I wish I would of bought something else
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there, the QC Earbuds II will be able to connect to both Apple and Android devices via Bluetooth. The Bose Music app will operate on devices running iOS 14 or newer and Android 8 or newer. If you need help setting up with your iPhone, please reach out at https://bose.life/38Q1vZs and well be happy to help!
Sam - Bose Customer Support