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Customer Ratings & Reviews

Your price for this item is $111.99
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The comparable value price is $279.00

Customer reviews

Rating 4.3 out of 5 stars with 4181 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 196 Showing 3,901-3,920 of 4,181 reviews
  • Rated 1 out of 5 stars

    BADDD COSTUMER SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The store sucks they made go back to get the i color i wanted not the one they did,i asked if there was any othere colors insted of the white whe i had clearly seen them on the shell the lady said nop thats the only one i had to got back show them n go back to the register again

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Rafael,
      We're sorry to hear about your local sales experience. We recommend forwarding your complaint to the store directly so you can get assistance with this.

      Tegan - Bose Customer Support bose

  • Pros mentioned:
    Bass, Sound quality

    Rated 4 out of 5 stars

    You’ll love them but….

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want sound, then these are amazing. The clarity and adjustments on bass and treble are nice. I wish the app a little more customizable. Now the complaints after using these for a month are the call quality! Everyone has said it sounds like I’m really far away or they can hear ALL of my background noise. I wish there was an update to fix this problem. I use my AirPods for calls and BOSE for music. Ridiculous yes absolutely.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Bose best fit!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound great and fit great... they fit so well they actually cause a vacuum in your ears... I'm a figure skater, and they stayed in my ears even during a spin... wish other companies could make their ear pods fit so well!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are much better than apple earbuds, they are noise canceling,fit well in ear, i just live them!! They charge suoer fast and last a long time!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No bueno

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sad day when Bose earbuds are traded twice and still same issue of siren and wind like sound could be heard by whomever you aare on phone with. I would at least expect these yo match the quality of the Sony 1000xm4 earbuds.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      We're very sorry to hear you've had issues with an unexpected noise from your earbuds. It sounds like you've been experiencing feedback which generally only happens if the microphones on the outer bud come in contact with the inner speakers. This can only happen if the silicone tips are not installed correctly. Please check and insure they have been fitted as per our recommendations. This page has a guide on obtaining the best fit/connection: https://bose.life/3OshVgA.

      Jeff - Bose Customer Support bose

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great quality sound not the best integration

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great definitely the best quality but I still don't understand the way they hold to you ears I do a lot of work in my garden while listening music and struggle a lot because the fall, also I have a Motorola Razr AND sometimes it connects some don't and I hate that !!! Probably works better with Apple

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Meh. Not that bad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had two pairs. The first used to disconnect all of a sudden for no reason. Not able to connect again. My second set this issue is not so prevalent so over all the quiet mode works really well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Amazing quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, the only reason i don’t give it 5 stars is because the connection is a little bumpy if you have to switch from mac to iphone to ipad, i was used to having beats that changed more smoothly (because i have all apple products and apple owns beats). But other than that it is an amazing product i love bose quality

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these and don't recommend. Phone calls on these buds are horrible. People always complain about noise in the background. Never again will I buy a product like these.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Tammy, thank you for your review. It is surprising that you do not phone calls on the earbuds and that people can hear background noise as well as the new ear bands and tips for the earbuds. It is likely that the audio and phone call quality is being reduced because of the difficulty you are having finding the best ear tips and bands for a perfect fit. I completely understand that brand new features can be difficult to adjust to sometimes but we have a great guide here that I am certain will help you find the perfect fit: https://bose.life/3C2JLv7

      I would also encourage you to reach out our customer support team who definitely would be able to make it easier for you when setting up the product and tweaking it to you: https://bose.life/3nTDo5H

      Liam - Bose Customer Support bose

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Buyer beware. Great sound. Terrible Bluetooth.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound. Terrible Bluetooth connectivity.. Bought a refurbed pair. Had issues with 3 different pairs connecting to both Bose Sound and 700 and my Apple devices. Intermittent static on both Soundbar connected via phone and on iPhone. Bose couldn’t fix the issue. Bose offered a replacement pair of Bose Ultra Earbuds (a big upgrade), but if I took the exchange, Bose has a “no returns policy” on the upgrade. Buyer beware. Proceed with caution and don’t take the bait for a free upgrade (unless you want to be stuck with a possible defective pair with the only option to have defective pairs replaced by Bose).

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your feedback with us. We're pleased to hear that you've been enjoying the excellent sound quality of our refurbished earbuds. However, we apologize for the inconvenience you've experienced with the Bluetooth connectivity issues. We understand the frustration this can cause, especially when multiple attempts to resolve the issue have been unsuccessful.

      Regarding the offer for a replacement pair of Bose Ultra Earbuds, we appreciate your consideration. While it's intended as an upgrade option, we understand your concerns about the “no return policy” on the upgrade. We strive to provide the best possible customer experience, and we're here to assist you with any further questions or concerns you may have.

      Please feel free to reach out to our team if you have any additional questions or if there's anything else we can assist you with.


      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Bose quietcomfor ii

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and stabled but the only flaw is the built of the case can be better and have wireless charging and the everything it says about this very good and quick charging and comfortable use for anything you like to do and last for 6.5hrs. I recommend getting this.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 4 out of 5 stars

    Overall Amazing besides I've had 3 pairs...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sound quality I've gotten from any earbud. Best bass range in an earbud also. The tap and volume features work great. Not 5 starts because I've had 3 pairs and after a few months, the audio in the left earbud fades making it slightly quieter than the right.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    I use these for just one thing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for the noise cancelling feature only. I does exactly what I had hoped. The in ear fit is soft and malleable, far more comfortable than foam earpeices. The little shroud that surrounds the device keeps position secure and is not noticeable when in place. I cannot speak to the features I do not use, but I tried Sony's latest style and the cancelling feature was insufficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Snoring wife!!! 5++++ ANC

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was contemplating getting the ultras since they had just come out but after the deep discount Best Buy offered, it was a no-brainer to pick up the IIs. Ok, so I have the AirPods Pro 2nd gen. I bought the Bose for the ANC to cancel out my wife's snoring! I am a light sleeper and with the AirPods Pro I was still able to hear her muffled snoring, but it went from a full-grown grizzly bear to a baby bear!! But, with these Bose, it immediately turned into no bear at all. It was kind of scary to hear no sounds except for the rain sounds I play to help me fall asleep at nigh. Since I am the protector of the house I worry that these Bose ANC may be too good, so I had to put them into quiet mode at night and listen to my baby bear's wife snoring! If you are looking for, I think the best ANC currently out there, go with these Bose II, especially at this deep discount!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    They’re just good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re really good, excellent sound quality, noise cancellation on point & comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Good purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish they were a bit louder, and I wish they fit my ears a bit better like the soundsport earphones, but a solid purchase nonetheless. Much better than Sony Xm4000

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Finally Converted to Bluetooth

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a pair of Bose wired noise canceling headphones that I lost on the train. I was not accustomed to Bluetooth, but now have the hang of it and think they are great. The sound quality is excellent and they are very comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great sound but lower quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose has kept its great sound quality, the only issue I have is that the connectivity issues they will disconnect and reconnecting is a hassle

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Earbuds!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love these Earbuds! They cancel noise like nothing I've ever wore. They have a real nice range on Bluetooth and the battery last so long....I've never ran them all the way down. The sound is great like all Bose Products and I like the way you can toggle from aware to quiet without removing them!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t fit in ears.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned them as I couldn’t keep them in my ears.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Trish! If the ear tips and band provided do not fit, we do have alternate ear tips sizes that you can order through our Customer Support team if you decided to give them another go! https://bose.life/3nTDo5H

      Liam - Bose Customer Support bose