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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4181 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 4,181 reviews
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound! Very comfortable! They hold a good charge.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great in ear, non bulky noisecancelling headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase process was smooth. Packaging and everything inside checked out. The only thing I had an issue with the first time I used them, they are not as snug as I thought they’d be. Maybe I have a small ear. I did make certain I used the smallest option. I also, watched the video showing a tutorial on how to use the device. Still, it fell once while I was out shopping. It does block a good amount of sound, so I hope it serves the primary purpose of my purchase. To use on an airplane and have it block the noise, so I can sleep undisturbed without the bulk of over the ear noise blocking headphones. Not scheduled for a flight until early next year, so might update this review then with more details.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Loved my purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are probably some of the best earbuds out there right now. Don’t pass them up the charge last so long and I’ve had no issues with them. They even have noise Cancellation or quiet mode, which is amazing! Loved my purchase

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Work on your Longevity and Connectivity!!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound on these are top notch, I don't think anyone in the earbud field is close to what Bose is doing. Unfortunately their life span is super short. I'm about to get my third replacement because they are no longer connecting to any device that I try to hook them up to. I really wish that Bose would focus on connectivity just as much as they would their sound, then it'd be incredible.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm glad you like the audio on your QuietComfort Earbuds II, James! If your earbuds aren't connecting to any device, this doesn't necessarily mean they are defective. You may need to reboot your device, or to clear the Bluetooth pairing list on both sides. Our support team will also be on hand to help, if needed: https://support.bose.com/s/get-help-landing-page?language=en_US. Regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Waiting for the newest version

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They cancel noise for me like magic but not for the person in the call and the left stops working independently sometimes. They sound incredible and the silence they give me is priceless!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and good cancelation noise, great bass

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Simply Bose, outstanding!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had different sets of Bose for the past twenty years.I didn’t think they could get any better, but these are absolutely perfect in comfort and sound!I almost forget I have them in sometime! Also the charging process is top notch! I’m happy I spent a little extra for these! I definitely recommend these to anyone who is looking to upgrade!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Bose noise cancelling

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noice cancellation is very good Not easy to sleep with but doable Sometimes disconnects from iPhone and need reset Can’t connect to more than one device.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Bose legendary sound in a pocket near you !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound coming out of these is great , Bose Signature quality at it's best ! BUT they do need improvement on the software development side, BOSE needs to put more resources into it , polish it more and add more features ... this app is very buggy and inconsistent when it decides to work , alas I'm using these with a high end android phone (2023) so my device its not the problem... Bose should copy more from other manufacturers in the field such as Samsung and even Anker Soundcore! there's such wasted potential on this earbuds just because the controlling app is horrible ( at least on android ) , would pick them over any other brand any day but that's because I'm a Bose Fanboy !

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Unsure whether to buy? Do it!!! Worth it!!

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was super hesitant about buying these since the silicone tips are a radical departure from the original QC earbuds. The units themselves are far more expensive and who wants pain in their ears while working out? I swapped out the silicone tips for a different size (additional tips included in the box) and discovered that initially these made my ears itch when in use. That quickly went away after the first workout with them. The Bose app is required only to initially set these up for the first time and can be deleted after pairing is complete. I did experience the unit disconnect from my phone arbitrarily after a few uses but solved for the issue by repairing them using the bose ap. Aware mode is great for being out and about. Quiet mode is incredibly peaceful - the noise cancelling is best in class for something so small. Lastly, BUY THE ACCIDENTAL PROTECTION plan from BestBuy for these. These earbuds are wonderful but they aren’t made to last forever, especially if you drop them. And you will drop them because they are so small and stuff happens. They can get damaged pretty easily if they fall out of the case onto the road or ground and get crushed in the process. Better to have BestBuy replace them than be filled with regret and sorrow when they stop working.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Focused on me.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great. I love how my hands are full and my phone rings. They tell me who is calling. The noise cancellation works well. I keep these bids in my ear all day long. Well that’s until they go dead but it’s in the case for 15-20 min and I have a hr more of music. I enjoy these earbuds. A must buy.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are of good quality, the sound quality is excellent, battery life is pretty good and the connectivity is very good with limited connect problems.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great quality, tough to wear them

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good quality ear buds, but I stuggle to keep them in my ears. The alternative sizing kit helps, but even when you get sweaty they fall out. If you're going for wireless earbuds, these are the ones to get, but you may want to consider alternative headset options if you struggle eeping buds in your ears.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 3 out of 5 stars

    Excelent for music, not for a calls

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this becuase the airpods pro are not fitting to good, and with this bose are amazing the fit, the noise cancellation are amaizing but when i answer some calls the people tell me that are not listen me correcttly, and in the same moment i change to airpods and the listening was to much notory, thats the reason i only use the bose to music and not for calls.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Ricardo,

      I appreciate you taking the time to leave your review of the QC Earbuds II. We're proud that our customers enjoy how well our buds fit, and love hearing about how impressed they are with our noise cancellation technology!

      It's disappointing to hear you had some problems with calls. This shouldn't be a problem, but you may experience problems if you're in a poor signal area, or you are too far from the smartphone during the call. If neither of these things are factors, I'd encourage unpairing the buds from the phone, establish a new connection, then retry the call. You should notice an improvement.

      Still having unexpected behavior during calls? Get in touch with us - we'd be happy to help!

      You can find us here: https://bose.life/3ET4mCs

      Jeff - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Fit, Sound quality
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    The best NC buds by far!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ANC in a pair of buds. Music is excellent. In fact, better than the original QC buds. I can go on using them for out without a fit issue. Very comfortable. Have used them in calls and nobody has complaint. I guess the only thing missing is the wireless charging.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great sound

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound!! Holds charge for hours. Features are a little hard to get use to.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Love but not enough

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were the hands down BEST sounding earbuds I have ever had, however, in 2023 they should have wireless charging capability and some sort of locating service. They were a bit bulky, so not the best for workouts.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Product, false start well recovered

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The QC2 buds are as good as the other reviews; used on transatlantic flights, trains and with other background noises they are fantastic. Three notes for those about to buy them. 1. The instructions can lead one down a very long rat-hole if one of the buds is simply not working. If when you first put both in your ear for the fitting process ... make sure you hear the rush sound before going further. The right one didn't work but since it guided me to update software I went along for a good two to three hours before determining the one simply didn't work. That. Was. Frustrating. 2. The Bose Music App for Android is not nearly as good as I'd like and after initial connection have rarely used it. Won't show how much charge the case has, and it it just isn't terribly functional. I also have a Bose Travel speaker which uses a different app ... they really need to tighten up their android apps. 3. On a better note; the store I bought them from (St. Peters MO) made the exchange hassle free, i was in and out with the new box within ten minutes. And as the main review points out ... the QC2 is a great devices. Last obvious note, if you want to use them on aircraft you still need to buy an audio adapter ... try to find one with a USB C connection for charging (I didn't).

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    The best u can get

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound. Amazing fit and retention. Best ANC of anything ive tried

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    For people who want crisp music listening experien

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A definite upgrade from the old version, louder, crisper, but not the best noise canceling on the market as they claim.. the best noise cancellation wireless earbuds so far that I’ve tried are AirPods Pro, sound quality and music listening I enjoy these the best! Noice cancellation works well too though. Oh yes and the bass is great too right on the money!

    I would recommend this to a friend