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Customer Ratings & Reviews

Your price for this item is $111.99
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The comparable value price is $279.00

Customer reviews

Rating 4.3 out of 5 stars with 4181 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 4,181 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Recommended if you focus on noise canceling capaci

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancle capability is unmatch. I work at airport ramp which is one of the most noisy place in the planet. The music quality may not be as good as airpod pro, but it really fits in your ears well thanks to the comfort fit sleeves.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose earbuds!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are better than all the other earbuds!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Best Earbuds Ever!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than AirPod pros. Better ANC, adjust the EQ, not as seamless like AirPods with apple products but those minor features don’t make for better earbuds that stay in your ear no matter how much you sweat etc

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Bose

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfort and noise canceling is excellent. Battery life is the only reason for 4 instead of 5 stars

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Exceptionally Excellent Earbuds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top quality earbuds made out of durable top quality materials. The sound quality is exquisite, and thanks to the battery life im able to listen to music for hours and hours.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Excellent Earbuds as Expected from BOSE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Earpods I have ever owned. Fit right into each ear correctly and the Bose system tells you if you have a good fit in each ear. The bass sound is exceptional and has added a new dimension to my music. Would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great and Best Buy is thee place to buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bose QuietComfort Earbuds II are darn near perfect - great fit, excellent sound, and the noise canceling is better than my Sony WF 1000XM4s. AND.....Best Buy shipping and customer service is far superior than Amazon! Keep it up Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Excellent sound quality and fit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    and noise cancellation is great. Easy to lose, though. Dropped the case with buds in it on an airplane. The case opened and buds fell out. Worse, the case closed back up, and I didn’t notice the buds weren't in there for a week. My own stupidity for not checking, but that was a little too easy to do.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Surprisingly Awesome

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Fit and Amazing Sound! I originally was gonna get the over the ear version of these, but these work out better for working out and being at work.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Better than they're billed!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As anyone would expect from BOSE the sound qulity is unmatched! But with this new gen bud the fit and comfort now equals the sound quality. IF you truly enjoy your listening pleasures you owe it to yourself to try the BosE QuietComfort Earbuds II.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    I would definitely recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay, I purchased these for my husband and now I want them. I am going to return to the store to purchase a pair for me. These are such great noise cancelling in ear headphones. Not only do they perform well but they are extremely comfortable

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Disappointing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are disappointing. While I was blown away by the sound quality and noise cancellation at first, I've had nothing but trouble with these earbuds. First, they constantly disconnect. I have had them for a month now and twice I've had connection issues so servere that I thought they were permanently broken. But even if I got a pair that didn't have connection issues, I would still be frustrated with these headphones. There's no way to tell how much charge is on the case. Not in the app, nothing until the headphones stop charging. Second, there is no way of telling where the battery is without opening the app. Yes, is tells me when I first put my headphones on, but then the next thing I know I'm in low power! Third, the controls are finicky. Sometimes it lets me do the press and hold function, but more often than not it doesn't. Adjusting the volume via earbud is cool though. All in all, two stars. I'm disappointed in these headphones, but they do have some cool features.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      It's wonderful to see you're enjoying the sound quality and noise cancelling of the earbuds. It is surprising you've had the disconnection issues you're reporting, but we would love to help you with this. I'd recommend trying our troubleshooting here https://bose.life/3qBAWWD that can help to get back to enjoying the earbuds.

      The charging case LEDs can be used to show the current battery level of the charging case. The guide here https://bose.life/3qBAWWD on our website can take you through how to determine the battery level of the case. The earbuds themselves can hold up to 6 hours of battery depending on volume, and type of content being played. If you're getting much less than that, then please do reach out to us https://bose.life/contact for help.

      If you could try the following to help with the touch controls, this may help you get a more reliable response from them. You can of course contact us for help with this as well if needed.
      - For multi-tap functions, vary the tap pressure
      - Make sure your fingers are dry
      - If your hair is wet, make sure it isn’t interfering with the touch surface
      - If wearing gloves, remove them before touching the touch control surface

      Nic - Bose Customer Support. bose

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Earbuds

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my bf as a present, he’s had them for a while and he has not complained about them. The only thing is that recently he had an issue with connecting to his phone at the gym. There was no sound coming out but all I did was turn off his Bluetooth and turn it back on and then they connected. Overall these are pretty good, sound and quality wise

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Bose headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall happy with this product, usage time and recharge time are good, noise canceling is good, and sound quality is good. My only complaint would be connectivity with my samsung s23 ultra when trying to only use 1 headphone. Some times when trying to use the left headphone only upon closing the case the headphones would disconnect from bluetooth.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Horrible connectivity issues

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the earbuds decide to connect properly, the quality of sound and comfort of the earbud is top notch. However, the earbuds sometimes do not connect at all to my iphone or computer. Examples: When I answer the phone and would like to switch to earbuds, when I am in airplane mode but have Bluetooth turned on, even literally right now wanted to connect normal and earbuds would not connect. Had to factory reset. These connectivity issues are extremely annoying for a product of this quality! Never buying Bose again

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Erick.
      Thank you for your post. I'm sorry to hear that you are having trouble with your connection. If your phone is on Airplane mode, you won't be able to have a mobile signal. Even if you turn on the Bluetooth back, you can't accept calls. For other scenarios, please try the steps here, https://bose.life/3ydtGE3. I hope this explains everything for you. If you require further assistance, please get in touch with us here. https://bose.life/3BgUIIU. We would love to help.
      Marvin - Bose Customer Support bose

  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Bose earbud

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose had come thru again. They have listened to their consumers and brought out a smaller earbud without loosing any sound quality. The only thing I find wrong with them. I can't listen with the left earbud independent from the right, otherwise it's a great product!

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey,

      It's great that you're enjoying the sound quality of these earbuds. You asked and we listened: independent single-bud use is now available for your Bose QuietComfort Earbuds II! You can now choose either earbud for listening and calls. Update your software now via the Bose Music app. See how on our YouTube channel: https://bose.life/3HzRFxL.

      Thanks,
      Charlotte - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Superior Sound!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earbuds on the market and this is coming from a Airpod Pro 2 owner!!!!

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 5 out of 5 stars

    Charging issue with case

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 2nd pair of BOSE earbuds that we have purchased and have loved them. But for some reason the 2nd gen pair has suddenly stopped charging the right ear bud in case.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent overall except for the one gripe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my mom and she absolutely loves them, they have really good ANC and they have excellent call quality. The only gripe she has is that when she talks in a call the other person can hear the background noise

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Finally something that fits

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I normally don’t do well with earbuds but these are actually comfortable and they stay in my ears. The ANC is god tier (it blocks out everything). My husband keeps trying to steal mine to replace his QC 1.

    I would recommend this to a friend