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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4187 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 4,187 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Ditch your airpods

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sound and an app that works well. Integrates as well as AirPods but with the better sound quality of Bose. Battery in the buds and in the case last ridiculously long.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Fit

    Rated 5 out of 5 stars

    4000

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice sealed fit, with a smaller design. They look good, and have deep bass, a rich sound. That’s what you can expect to get with these solo concert speakers.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would definitely buy again, great sound and long battery life

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fit nicely in my ear. They are comfortable and the sound quality is great. I love the ease of use. One tap and the music stops. Touch again and they are back on.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Great earbuds

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Great sounding earbuds with a great companion app. They are great if you’re having trouble finding earbuds that have a perfect fit.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Good , connecting okay

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality it’s great , minor connection issues now and then

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    QC2 Connectivity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm conflicted with my purchase of these Bose QC2 earbuds. As a life long Bose supporter, I had high hopes for these headphones, and sound performance/noise cancellation wise they did not disappoint. The problem I ran into with these was in regards to connectivity and both headphones working seamlessly each time of use.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, it's great to hear that you are a life long Bose supporter.
      It's good to hear that the sound performance and noise did not disappoint you.
      The Quietcomfort II earbuds use Bluetooth 5.3 and have a connection range of upto 30 feet. It is unusual to hear that you have connection issues with these. You can find guidance here https://bose.life/3LabUFq to ensure a perfect connection.
      Thanks
      Matt - Bose Customer Support bose

  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    My go to headphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose has always been my go to company for sound quality. These headphones do not disappoint. The size fits my ears just right and stay in during workouts.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Canceling!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never really used any Bose earphone products, only speakers. But I have to say these quiet comfort earbuds 2 are great. The sound quality is great, and the canceling portion is phenomenal especially on a plane. Especially when you want to block out outside noise. Definitely recommend. If you never used canceling earphones, they do take a bit of getting used too. So maybe listen to music using one earphone while getting used to the cancelling portion. Yes, you can use one earphone, which is a great feature. Answering phone calls, adjusting volume is very easy and a great feature.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Excellent sound

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound! Ease of use and compact case… ear buds fit nice and snug and comes with different size fittings.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Overrated overpriced

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed. To pay that much money and not be able to use each earbud by itself is ridiculous. I wil say it’s the best ANC on the market but who cares at that price point. I was satisfied with Soundcore Life Note 3i for way cheaper

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks for your review. The QuietComfort Earbuds II can be used independently of one another, via Independent Single-Bud Use. This feature lets you switch between your left and right earbud, and if one earbud runs out of battery, the other will automatically take over. To access Independent Single-Bud Use, please update the software on your QuietComfort Earbuds II to version 1.3.26 or later. Warm regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 2 out of 5 stars

    A Disappointing Bose Audio Journey

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes for the QC II's given Bose reputation for quality, but the cons outweighed the pros for me unfortunately and I returned them. Pros: Sound is great, can customize Bass etc in the app. Class leading excellent Active Noise Cancellation. Cons: Expensive. Bulky case. Bose App connection issues. At certain frequencies the ANC causes a loud uncomfortable 'pop' sound, such as when closing car door. They seal way too tightly in ear canal causing pressure after wearing for >1 hour. No ability to connect to more than one device.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      Thank you for sharing your experience with the QuietComfort Earbuds II.

      I am glad to hear that you love the sound and noise cancellation of the earbuds, and sorry you are experiencing connectivity and audio issues in certain situations. Also, if the fit is not comfortable enough for your ears, please try the provided the other eartip sizes or contact our support team to receive the alternative sizes (XS or XL): https://bose.life/contact Best regards, Lau - Customer Support bose

  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Grear earbuds

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality is Great and the smaller size is much more comfortable

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best wireless Bluetooth

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This by far is the best wireless Bluetooth I have ever. I have AirPod pros and the Sony and this by far is the most comfortable and offers the best sound quality 

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Can’t live without my Bose earbuds

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are amazing. They have phenomenal sound quality. When I’m in the gym it’s just my music and my workout. Who ever doesn’t own a pair needs to jump on the Bose Train. They are missing out! I dropped my case and it broke. I ran to Best Buy to get another pair with the quickness. Even though they were not on sale. I still had to have them.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and excellent noise cancellation easy to pair and very good comfort to wear Easy fit

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Bose - QuietComfort Earbuds II

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are best noise cancelling ear pods I've ever had. Bose sound quality as always excellent. Connection can break oddly at times but never when in use.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Great noise cancellation with flaws

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aa you have heard noise cancellations is great and fitting is comfortable too but there are lot of flaws like big case, poor build quality of case, you have to use right earbuds first, app doesn't show battery percentage for case, no wireless charging or multipoint connection, only ssb codec support, no 360 or any kind of spacial audio.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, I'm glad that you are enjoying the comfort and noise cancellation. If you prefer to use an independent single bud, it will be supported in a future firmware update. The ability to switch left and right buds between primary and secondary for independent single bud use will be available in this future update.

      Should you need further assistance, please reach out to our technical support teams, who will be more than happy to help you.

      Liam - Bose Customer support bose

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Its fantastic, BUT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like these headphones, but there are shortcomings. The app is not finished and it shows, not to mention uf you want to use one earbud, it must be the right one. Bose stated they will eventually add support for solo listening with the left, but that is yet to happen. Otherwise great noise cancelling and easy UI.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Good but could be better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great but connecting between devices can be a little off at times.

    I would recommend this to a friend