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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4183 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 4,183 reviews
  • Rated 4 out of 5 stars

    I like them not love them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used for less than 6 months but they are reliable and good, just better options available.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose makes them best!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buds are like being in a hi Fidelity dream and never waking up!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 3 out of 5 stars

    Music YES! Talking…not so much

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For just music, these are amazing! However, for talking on phone calls they are not as good as AirPods. If you want for music, the bass is incredible. I use for work / talking. Considering returning and going back to AirPods.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi, I am glad you love the great sound of your earbuds and the bass! I am surprised that you do not enjoy them when using them for calls. We ahve a great guide that will help make sure that the microphone is working at its best: https://bose.life/45qwHfS

      If you still need help, please reach out to our customer support team who would love to assist you! https://bose.life/3nTDo5H

      Liam - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Satisfied Customer

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the most comfortable headphones I’ve ever owned. The sound quality is a 10!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth the Price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once the right ear tips and bands were found. I began to use the earbuds daily. Sounds like I’m in a theater. Actually jumped while watching a scary movie since the sound was that amazing. Like the option of adjusting incoming sound to different modes. Was a learning curve at first, but now 2nd nature. Worth the money!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    The sound of a real Bose!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bass, crisp & clear sound. Real noise cancelling ear piece. Comes with 3 different-sized ear tips & side protector. So worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Enjoying new buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and enjoying the battery life and recharging of the buds in the case.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is very good! Both play independently and the battery life is awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bose earbuds

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my bose earbuds. They fit very comfortably and sounds great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have great sound but not as much base as the originals. They have good call quality in hearing but the other called hears more background noise than you talking. They are a little uncomfortable after wearing for more than 2 hours at a time but overall they are good heaphones.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Best you’ll ever find

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best earbuds I’ve owned. They won’t fall out of my ears and sound is crisp and amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound, weak app

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds are great sounds is very rich and crystal clear but the app is very weak, keeps disconnecting from headset, another issue with headset is the ear tips, they are very small bose even send me the xl eat tips and still short.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase as a gift. The person uses them daily and said that they are quality earbuds.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Ear Buds

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds are the best buds I've ever had. They comfortable, dont fall off, and the sound quality is great!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Beats Airpods Pro 2 - Would Recommend

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise cancelling (better than apple by far) and excellent sound. Improvement in design from the previous model - I would reccomend.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great quality and comfortable!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these Bose earbuds. I never really liked Bose, but these ones are great quality, comfortable, and have a decent battery life. You can also change the EQ, which is a nice feature. I don’t think you can use the left earbud without the right, though, which is unfortunate(unless I’m doing something wrong). That is not enough to deduct a star, however. Great earbuds!

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there,

      It's awesome that you love the experience you're having with the earbuds. You asked and we listened! Our latest firmware update allows using either earbud alone for music and phone calls. Get the latest update through the Bose Music app!

      Nic - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Amazing sound quality but fit/connection suspect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is unlike anything i have ever used before, truly an incredible experience on that front. The EQ settings can be tweaked in the app, by default these are bass heavy but I really like it. My only problem is that while doing anything remotely active with these in, the left one seems to always work its way out of my ear no matter what wing or tip size I'm using for that ear. I also strangely found that by bluetooth connection would drop frequently and the app usually had trouble recognizing the earbuds and connecting to them, rendering the app's functions useless most of the time. I ultimately returned these, the fit and connection issues were just too difficult to get past, I need my earbuds to fit right and stay connected above all else.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello George,

      Thanks for leaving your review of the QuietComfort Earbuds II! It's great to hear you were impressed by the sound quality of the buds. With regard to fit, it sounds like you may have the wrong size tips installed. The included tips fit most people but if you find that none of them work well for you, you may benefit from purchasing the alternate size tip kit.

      With connection issues, this can usually be attributed to a pairing problem which can be resolved by establishing a new connection, uninstalling/reinstalling the app and ensuring the firmware of the product is fully up to date.

      I'm sorry to hear you eventually returned the buds. Remember, you get a one-year warranty with Bose products and lifetime technical support via one of our contact options. If you run into any problems in the future, please don't hesitate to reach out via the details found here:  https://bose.life/3ET4mCs.

      Kind regards,

      Jeff - Bose Customer Support bose

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Absolutely love them!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them!!! Great sound and amazing noise canceling!! Just wish they would go a little louder sometimes

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    aldo

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent buy. Very accurate description of the item. The noise reducer is perfect so is the size of the item. Very pleased with it.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bosé forever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelente sound, comfort and conection, y recomiendes and enjoy your favorite music

    I would recommend this to a friend