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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4184 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 4,184 reviews
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good sound subpar service time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have an amazing sound quality, however after 2 years (daily use) one of the speakers began to fail. I expected them to last longer for the price.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    First generation had a better fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these earbuds this evening for work, and returned them within an hour and a half. The new tips don’t really work that well for me compared to the first generation QuietComfort Earbuds, and I still have and love the Bose 700 over-ear headphones. Returned these in exchange for the new AirPod Pro 2nd generation, and those have a better fit for me than these did, plus I’ll have the iOS integration that I haven’t experienced yet. I do enjoy Bose products, and bought these because of the supposed improvements, but overall was disappointed. Also, these will not wirelessly charge like the first generation QC earbuds case or AirPods do.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,
      We're sorry to hear that you've had issues with the fit, it sounds like you haven't found the right tip combination for you. Check out our guide here: https://bose.life/3DhhIt2

      Tegan - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Another great product from Bose.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great. They are smaller than the previous generation which I don’t care for. Sometimes they fall out of your ears.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awsome little thing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earbuds.... the ANC is awesome. It is very comfortable to wear also!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are very comfortable. The noise canceling is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Bose noise blocking wireless headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio Works great. A bit clumsy to insert in ears and case. Need to use Bose app to connect to device.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Equally good with listening & hearing protection.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds have amazing sound quality. I was caught totally off guard when I listened to my 1st tune. Bluetooth pairs quickly & reliably. My primary use for these is hearing protection. I love that the Bose mobile app allows customization of noise cancellation. It works very well.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Bose earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound small and just right for my ears, would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great, the fit is perfect and the sound is excellent

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Product, Second to None

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the finest noise canceling ear buds money can buy. Bose has outdone themselves with these units. I’ve been using Bose noise canceling headsets for years in my airplane, and they are great, but this is another level of technology second to none.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them They fit right The sound is perfect and they work right

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose is king.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am thoroughly surprised by these buds. Once they activate, it's like closing a soundproof door. The sound is clear and concise. It takes some time to learn the tap functions, but it's a nice feature. They are way better than apple pods, in my opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    weird ears

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe I have weird ears, but these ear buds are the only ones that fit and stay in my ears. These are my 3rd pair (dog chewed first two) and I could not be happier! Unless my dog tries to wear them again

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Upgrade and Sound Quality

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have been phenomenal to use. The sound quality and noise cancelation really isolate you from the rest of the world so you can enjoy your music no matter where you are.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good Quality Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good noise cancellation and sound quality. Very light and fits ears well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great earbuds

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality with excellent noise cancelation. Stays in the ear. Has good warranty and customer support.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound and Noise Cancellation

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A while back I purchased another brand of buds with noise cancellation as a gift for my wife. She tried them, well I now have the first set of ear buds. She constantly lets me know they are amazing. They really cancel noise and the sound quality is second to none.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Recommend it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good bass for something so small and so clear of sound amazing

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Amazing headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like everything about this set. There's not much to complain about. The only issue is that sometimes the connection seems to get lost.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    I Don’t recommend

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great, but they keep disconnecting and it’s a hassle to pair them again. I don’t recommend them and I would not buy them again. I try pro air pods and and they are close to the sound

    No, I would not recommend this to a friend