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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4187 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 4,187 reviews
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Not durable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is what you would expect from Bose clear accurate sound. IF your a bass lover, not going to find that here. My main disappointment is the case and software. The case seems very sensitive to any drops and after 2 or 3 drops from my bed to the hardwood i started having issues with range and static. Already looking at replacing less than a year.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Equally good with listening & hearing protection.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds have amazing sound quality. I was caught totally off guard when I listened to my 1st tune. Bluetooth pairs quickly & reliably. My primary use for these is hearing protection. I love that the Bose mobile app allows customization of noise cancellation. It works very well.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great great earbuds just don’t recommend buying with an iPhone , I encounter many issues with connecting correctly with my iPhone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Another great product from Bose.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great. They are smaller than the previous generation which I don’t care for. Sometimes they fall out of your ears.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I like them not love them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used for less than 6 months but they are reliable and good, just better options available.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Product, Second to None

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the finest noise canceling ear buds money can buy. Bose has outdone themselves with these units. I’ve been using Bose noise canceling headsets for years in my airplane, and they are great, but this is another level of technology second to none.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Firmware updates, I'm BEGGING YOU

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have incredible sound quality and noise canceling, but it is clear that there is a lot of issues that i feel like could be resolved through updates. I recently lost my pair of qc earbuds that i got last year around this time, so i figured i would just bite the bullet and get the new model. First, when i want to listen on just one earbud, i am unable to put the left one in my ear and the right one in the case. If i put the right one in the case, the left one immediately disconnects from my phone. it makes literally no sense. I tried probably ten times in a row, and then put the right one in my ear and the left one in the case and it worked fine. Second, the "aware" isn't even aware. Even when i turn active sense off, i find the noise canceling ducking loud outside noise at a SIGNIFICANT level, to the point where it was very frustrating. I had one earbud in the car (right one, of course) with the noise canceling fully off and active sense off, playing very light music and trying to have a conversation with the passenger, and everytime there was a loud noise outside the noise canceling would kick on. I preferred the old method of double tap left earbud to change noise canceling, double tap right to play or pause. it was much quicker than having to hold it down in my opinion. that should be an option. For this reason i would not recommend them YET. wish i had my old ones back until these were actually usable without making me angry.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Isaac,

      I'm glad to let you know that the latest firmware update for the earbuds allows for independent earbud usage. Use either the left or right earbud for music and phone calls while the other is in the case. Get the firmware update through the Bose Music app and improve your user experience.

      With noise cancelling, try creating alternative modes to see if this helps resolve any issues you have with ActiveSense causing the noise cancelling to activate. We'll be sure to feed this back to our developers, however.

      Jeff - Bose Customer Support bose

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Really work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling is unreal tbh the bass fitment 5 out of 5

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose is king.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am thoroughly surprised by these buds. Once they activate, it's like closing a soundproof door. The sound is clear and concise. It takes some time to learn the tap functions, but it's a nice feature. They are way better than apple pods, in my opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Boss Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound nice bass and very good fit I love very much

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great Earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earbuds, easy to use. Great sound and fits snug in ear

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose: Premiere Sound Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Best I’ve ever had! Outstanding sound quality with the ability to hear sound outside as well as hearing only what you want with quiet comfort! The highs and lows are very consistent; when listening to music I sometimes hear instruments that I’ve never knew were a apart of the song! I will enjoy these for many, many years!!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice fit. Best noise cancellation earbuds that I've tried.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Spoil yourself

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones that I have ever owned, noise cancelation is clutch when traveling, or running a few miles, or just chillin and watching TV on my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound and Noise Cancellation

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A while back I purchased another brand of buds with noise cancellation as a gift for my wife. She tried them, well I now have the first set of ear buds. She constantly lets me know they are amazing. They really cancel noise and the sound quality is second to none.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Excellent Ear Buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and excellent quality in sound and outside noise, reduction, excellent quality sound.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Amazing headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like everything about this set. There's not much to complain about. The only issue is that sometimes the connection seems to get lost.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Bose noise blocking wireless headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio Works great. A bit clumsy to insert in ears and case. Need to use Bose app to connect to device.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Hear what you want, and not what you don’t!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are GREAT! I was very skeptical prior to purchase because of price. But having other BOSE products, I took a chance. I'll never get anything else. Friend had competitor brand that broke and heard me talk about BOSE. That friend tried the BOSE and stated they were hooked on BOSE also. Well worth the cost!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    My 3rd pair of Bose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say, they are Bose! Superior sound, and bass.

    I would recommend this to a friend