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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 4187 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the noise cancellation, comfort, sound quality, fit, battery life, bass, ANC, and design of the QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones. However, some customers have concerns about connectivity issues, price, microphone quality, and the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 4,187 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Superb noise cancellation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise cancellation indeed. Comfortable too…..

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Worth every penny

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    Best Buy Employee
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I could not be happier! You can adjust the noise cancellation level, it's easy to listen to media and be aware of background noise. Well worth what you pay!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, very crispy clear sound, fits comfortably

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a great buy, the first i went for the sony but they hurts my ears after couple minutes, these ones are great quality, great sound, discret, nice shape, everything good, they have like a year on the market maybe i bought to late but they are awesome, look for the deal of 249 if you can.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Bose earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great, but the potential of them falling out of your ears is concerning. Mine have fallen out twice so far despite changing out the attachments.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    weird ears

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe I have weird ears, but these ear buds are the only ones that fit and stay in my ears. These are my 3rd pair (dog chewed first two) and I could not be happier! Unless my dog tries to wear them again

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great true wireless noise-cancelling earbuds. Tiny bit finicky with pairing to multiple devices. I like to use them at work and at home, so sometimes they pair automatically with the wrong device. Sound is great, which is unsurprising. Impressive aware and quiet modes. Massive upgrade from my JBL Vibe buds.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    The Best Pair I Have Tried!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are completely stunning! Some guy in BestBuy recomended me to buy them and I am amazed by the hight quality, comfort and originality of this earbuds. I love them but sometimes the playback control stops working and I have to stop/play music from my phone, despite of that, all good.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great product!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoyed these headphones a lot, however I had a bit of issues with microphone and connectivity problems. Still.. excellent sound quality and noice canceling!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these earbuds. They fit great and sound amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    My earphones Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it!! But the only thing is that it doesn’t fit perfectly on my ears I have to be fixing all the time but good quality. I love Bose.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Upgrade and Sound Quality

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have been phenomenal to use. The sound quality and noise cancelation really isolate you from the rest of the world so you can enjoy your music no matter where you are.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best wireless earbuds I have owned.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are legit. Very comfortable! The best earbuds/headphones I have ever own. They come with a nice charging case that charge fairly quick although I haven't paid attention on how long they take to charge nearly dead. the battery life of a charge is very good. In a recent 1 hour 45 min flight, I have watched tv shows on a new iPad with only losing 10% of battery life. Speaking of flights, all air plane "drone" noises are removed with the noise cancelling function. The noise cancelling is "Price-less"! You also get a variety of spongy rubber ear attachments in different sizes that insure a snug fit. Two simple gripes that I have. I wish these earbuds came with a soft case that you can put the charging case into for convenient travel, possibly with a carabiner clip. I hate to scratch up the charging case since I paid a pretty penny for this item. Second, although connectivity is great, I gave it 4 star since I have to enable my blue tooth connectivity each time I use my iPad and the earbuds. Maybe with a little playing around I will figure out how to get an instant connection without having to mess with the bluetooth settings.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    BEST EARBUDS WITH CRISP AND QUALITY SOUND!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose has always been known for their sound quality, but with these noise cancellation earbuds, the sound quality is SO MUCH clearer and greater. You can actually enjoy your music without the outside unfamiliar sounds around you.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent sound quality and Active noise canceling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    QC 2 provides excellent sound quality and noise canceling is the best on the market. I own Samsung,Bose, and Beats earbuds but these are the best for listening to music. Only issue is the Bose app doesn't connect all the time and a lack of find my buds feature.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Can connect to iPhone or work computer during meetings. Noise cancellation makes a positive difference in focus while working. I use it also for the gym, and I have no complaints. I like it better compared to the AirPods I had.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Bose Earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the sound and noise cancellation but it struggles a bit when your trying to just have one of them in your ear but another than that they are great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Decent pair of dirty buds

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mostly comfortable, somewhat annoying to wear for long-use. Some pairing issues at random times. Good sound quality, great noise canceling.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Great product, Not recommended for IPhone users!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Headphones and I have Bose everything because it’s a Top brand with quality. However I learned the hard way by not listening to some of the reviews that I read before buying because I love Bose products. Do not buy this if you’re an IPhone user because you will regret it. I still use them when I fly because they are great at noise cancelling but they don’t connect well to the Iphone. If I answer a call on my phone it won’t transfer to the headphones so I have to only answer the call by tapping on the buds which I usually don’t do. It’s a great product but nothing works better with the iPhone like the original apple equipment. Great product otherwise and I will still buy new Bose products as they are released, minus the headphones.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, it's great to hear you feel these are amazing headphones.
      The earbuds use Bluetooth 5.3 and have a connection range of upto 30 feet (10 metres)
      They use the Bose Music App which is compatible with iOS 14 or newer and Android 8 or newer. It is unusual to hear that you are getting drop outs with them.
      You can find guidance here https://bose.life/3FGe4cW to ensure the best connection.
      Thanks
      Matt - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones from a great company

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these as a gift for my fiance. He loves them and wears them to work with heavy and loud machinery. What's even better is when he accidentally lost a bud in a canal, he emailed Bose, and they are sending him a new pair free of charge!

    I would recommend this to a friend