Customer Ratings & Reviews

Typically I’m not one to complain but I ordered a pair of Bose Quiet Comfort II earphones last week and when they arrived I opened the package. The seal that Bose typically has was broken and there was a piece of tape keeping the box sealed over it. When I opened the earphones and began setting them up I quickly realized the earphones I was using were used. Someone had previously connected them to their Chromebook and their S20 phone. The earphones didn’t charge correctly. The left earbud wasn’t charging right. When I called the customer line there was little help. Friday on my day off, I had to drive over 2 hours to return them to my nearest Best Buy. I’m not one to go online and right a negative review but I’m pretty upset over this. I’m a loyal Best Buy customer and just feel like I should have received a new pair of earphones when that’s what I paid for. I’m not one to ask for much but some compensation (coupon code) towards a future Best Buy purchase would be nice to compensate for the gas it took me to return them.

The best sound quality I’ve ever had with these earbuds! The noise cancellation is also amazing. I had someone ask me something when they were only a couple feet away and all I could see was their lips moving- no sound! Highly recommend

The quality is insurmountable. Great punchy sound! The noise cancelling is great!

Good choice option for noise cancelling buds. I've owned AirPods pros, Sony XM4 (buds), Galaxy Buds and now these. AirPod Pros are the "worst" of the bunch in terms of quality and battery life. These are probably about a wash with the Sony buds. They each have slight wins over each other that will almost certainly be down to personal preference. With either you can't go wrong, for my ears these were more comfortable, both had WAY better longevity than AirPods. Highly recommend.

Very good sounding. That’s what you would expect from Bose but not sure they are worth the price. Got for 249.99 when on sale

The noise cancellation is top-notch, but the controls on the earbuds could use some improvement.

Really wanted to like these earbuds but they were a huge disappointment. Overall, the sound quality was great and noise cancellation was impressive but the connectivity was an absolute joke. Bought my first pair and immediately noticed the sound cutting in and out within the first day of having them. Within that next week they just stopped connecting to my phone altogether. Went to the store and switched them out for a new pair assuming the original ones were just defective but after having the second pair for only a day I started to experience the same problem. Would take forever to connect to my phone and when they did, only the right earbud worked. I usually love Bose and have not had any issues with the other products I have of theirs but these were definitely not worth the money or the headache.

Love the sound…. Microphone on phone calls seems a little bit lacking from what people tell me… other than that I like them

They are certainly the best noise cancelong ive ever used. Ive tried many buds and will continue to test new products, but as for now (june 2023) they take the cake. The 4/5 stars is simply because of connectivity issues. Some of the time you wont be able to connect via Bluetooth and youll have to resync them to your phone. Kind of annoying considering the MSRP of these things. I have a Samsung S22 ultra btw, no reason for these consistent issues this long after launch. Get it together Bose.

Excelent and surprising sound of this magnificent BOSE, another surprise of this manufacturer ! Highly recommended and if you are lucky enough to buy it with a discount do it immediately. I have this earbud since June 30, 2023

Honestly, the best headphones I have ever owned. The sound quality and bass makes you feel like your in the recording studio with the artist. I used them at work every day and battery lasts a long time.

My wife didnt like her airpods so I decided to get her these. She has fallen in love wth them and has always them on. She loved the music especially that is much better than airpods. If you want a better sound, you cant go wrong with these.

Great sound, amazing noise cancellation technology. Just wish they were slightly more comfortable when sleeping on my side

Work well in gym great sound and god noise blocking

I enjoy this peoduct, but it does have connection issues at times.

I have been using these Bose - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones for awhile and I really like them.

Great sound quality. Just wish they wrre a little more slim design.

These are the most comfortable ear buds I have ever had. Apparently I have pretty small ears, so most ear buds make my ears really sore within a few minutes. I can wear these for hours and have no issues. 10/10 absolutely recommend these!

Has these before and other than the lack of a way to disable touch controls completely (BOSE add this!!) These are among the best out there with hands down the best ANC!

Love the sound and the fit of these, but the quality is questionable. Mine came defective with a very slight but noticeable buzz noise. The app for it is also very finnicky when it comes to connecting these to your phone. It doesn't always easily connect. It could also add more features such as wireless charging. Many earbuds in the price range has that meanwhile this doesn't.